Measuring the Success of Organization Development
A Step-by-Step Guide for Measuring Impact and Calculating ROI
Published on 27. May 2013
216 pages
978-1-60728-521-2 (ISBN)
Description
Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations.
You'll learn how to:
You'll learn how to:
- Make the business case for OD.
- Take the steps to accurately measure the impact of your OD programs.
- Develop, implement, and maintain successful OD programs.Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show "evaluation in action," providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.
More details
Content
- Cover
- Copyright
- Table of Contents
- Preface
- Part I: ROI Methodology: A Credible Approach to Evaluating Your OD Interventions
- Chapter 1: Organization Development: The Basics
- Chapter 2: Developing a Measurement Culture
- Chapter 3: Alignment and Evaluation Planning
- Chapter 4: Data Collection
- Chapter 5: Data Analysis
- Chapter 6: Communicating Results
- Chapter 7: Implementing and Sustaining ROI
- Part II: Evaluation in Action: Case Studies Describing the Evaluation of OD Interventions
- Chapter 8: Organization Culture Change
- Chaper 9: Stress Management in Teams
- Chapter 10: Organizational Change
- References for Part 1
- About the ROI Institute
- About the Authors
- Index
