Be The Best Boss

Overview 5 1. Self Development 13 Introduction 14 Demonstrate Efficiency and Resourcefulness 18 Take Responsibility 23 Make Things Happen 29 Produce Results 34 Be Resilient 39 Display Emotional Intelligence 44 Rapidly Develops Self 50 Maintain a Positive Attitude 56 Set Personal Goals 61 Manage Your Boss 67 2. Leadership 73 Introduction 74 Solve Problems Effectively 78 Make Good Decisions 82 Motivate Others 86 Plan Effectively and Manage Time 90 Handle Confrontational Situations 94 Influence Others 99 Handle Change 103 Display Win-Win Team Approach 107 Delegate Effectively 111 Proactively Mentor 115 Proactively Conduct Appraisals 119 3. Collaboration 123 Introduction 124 Manage Stakeholders 128 Gain Support of Others 133 Communicate Effectively 138 Display Interpersonal Skills 143 Network Effectively 149 Plan Collaboration Effectively 154 Promote the Vision 159 Deliver Effective Feedback 164 Build Personal Brand 169 Align Goals 174 4. External Relationships 179 Introduction 180 Demonstrate Customer Focus 184 Manage Suppliers 190 Deal With Challenging Clients 195 Manage Bids, Tenders and Proposals 201 Provide Service and Manage Client Relationships 207 Effectively Manage Client Communications 212 Manage Client Projects 217 Influence Relationships 222 Display Adaptability 228 Build Trust 233 5. Business 239 Introduction 240 Gain Big Picture Insight 244 Display Business Acumen 250 Demonstrate Innovation and Agility 254 Demonstrate Financial Acumen 260 Think Strategically 264 Drive Process Improvement 269 Manage Change 274 Recruit the Right Talent 280 Identify and Retain Talent 287 Proactively Manage Performance 292 Deliver Effective Presentations 299 Case Study 305 Bibliography 317 Index 319