Principles of Total Quality
3rd Edition
Published on 27. May 2014
512 pages
978-0-203-50710-0 (ISBN)
Description
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
More details
Edition
3rd New edition
Language
English
Place of publication
Baton Rouge
United States
Publishing group
Taylor & Francis Inc
Target group
College/higher education
New Quality and industrial engineers, Quality professionals in the healthcare field, manufacturing professionals, professors and students of QM and Statistical Quality Control
Edition type
New edition
Illustrations
102 s/w Abbildungen, 28 s/w Tabellen
102 b/w images and 28 tables
ISBN-13
978-0-203-50710-0 (9780203507100)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Vincent K. Omachonu | Joel E. Ross
Principles of Total Quality
Book
05/2004
3rd Edition
CRC Press
€167.70
Shipment within 15-20 days
Persons
Vincent K. Omachonu, Joel E. Ross
Content
MANAGEMENT OF TOTAL QUALITY. Total quality management and the revival of quality in the United States. Leadership. Information and analysis. Strategic quality planning. Human resources development and quality management. Management of process quality. Customer focus and satisfaction. Benchmarking. Organizing for total quality management. Quality and productivity.. PROCESSES AND QUALITY TOOLS. The cost of quality. The concept of a process. Understanding data. The seven basic quality control tools. Control charts for variables. Control charts for attributes. When to use different control charts. Quality improvement stories. Quality function deployment. CRITERIA FOR QUALITY PROGRAMS. ISO 9000. The Baldrige Award. European Union directives. QS-9000. ISO 14000. ISO 9000: A practical step-by-step approach. Process capability. Introduction to reliability. Introduction to Six Sigma. Healthcare service excellence.
