Making Scorecards Actionable
Balancing Strategy and Control
Published on 4. April 2003
320 pages
978-0-470-86142-4 (ISBN)
Description
The concept of the Balanced Scorecard has become increasinglypopular in the global business world as a tool for balancingbusiness strategy with financial concerns, customer care, internalbusiness processes, and learning and growth. This book focuses onthe hands-on experiences of companies across a broad range oforganizations at both operational and board level. Drawn from casesin the UK, Europe, the United States, and Japan, the book showsthat though Balanced Scorecard has been adopted widely, it ispracticed in different forms and with varying degrees of success.Making Scorecards Actionable helps in creating and communicating atotal comprehensive strategy to all organizational members from thetop down.
* Provides a long-term view of what the company's strategicobjectives really are.
* Shows how to make use of knowledge gained throughexperience.
* Demonstrates the required flexibility of such a system to copewith the fast-changing business environment.
* This book provides a practice-based follow on from the successfulPerformance Drivers by Olve, Roy and Welter (0471 986232)
Readership: Operational managers, consultants, and businessstudents.
Reviews / Votes
"...the book is well written and concrete...the authors give good advice..." (Dagens Industri)More details
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Nils-Göran Olve | Carl-Johan Petri | Jan Roy
Making Scorecards Actionable
Balancing Strategy and Control
Book
01/2003
1st Edition
Wiley
Unfortunately, price unknown
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Persons
Nils-Göran Olve is Adjunct Professor at LinköpingUniversity. He works extensively in management training and hasco-authored two previous Wiley books: Performance Drivers - APractical Guide to Using the Balanced Scorecard (1999) and VirtualOrganizations and Beyond (1997). The former has been published inten languages and has sold over 70,000 copies. As a senior partnerin The Concours Group in Stockholm, his work concentrates onmanagement control issues, in particular the Balanced Scorecard andmanagement of IT.
Carl-Johan Petri holds a PhD from Linköping University and isnow a partner in The Concours Group in Stockholm. As a managementconsultant he has more than seven years' experience of working withstrategy and management control projects, especially implementingstrategies using balanced scorecards. Dr Petri is also a frequentlyinvited speaker at conferences and seminars on the issues ofstrategy, management control and knowledge management.
Jan Roy is a senior partner in The Concours Group and head of itsEuropean consulting, based in Stockholm. He previously worked asCEO of several Swedish companies, especially in the retailindustry. As a consultant, he mainly deals with strategic changeprocesses. He also co-authored Performance Drivers - A PracticalGuide to Using the Balanced Scorecard (Wiley, 1999).
Sofie Roy is a PhD Student in the School of Business at StockholmUniversity. The main focus of her thesis is on knowledge and howthe balanced scorecard has been used to manage knowledge and drivechange. For her PhD she has conducted an in-depth study ofSkandia's work with their equivalent to the balanced scorecard, theSkandia Navigator.
Content
Preface.
Acknowledgements.
Scorecards 10 Years On-Fading Fad or MaturingManagement?
Scorecards in Use.
Skandia's Experience from Navigating into the Future.
Case Histories.
Challenges.
Visualizing Strategies in Maps.
Using Scorecards to Boost a Strategy-Grounded Dialogue.
Assigning Roles and Responsibilities for OperatingScorecards.
Connecting Strategic Intent: Designing Interfaces BetweenScorecards.
How to Balance the Incentive System.
Using IT to Leverage the Scorecard.
Prospects: BSC as a Tool for Modern Management.
Notes.
References.
Index.
