Designing Agentive Technology
AI That Works for People
1st Edition
Published on 1. May 2017
280 pages
978-1-933820-70-5 (ISBN)
Description
Advances in narrow artificial intelligence make possible agentive systems that do things directly for their users (like, say, an automatic pet feeder). They deliver on the promise of user-centered design, but present fresh challenges in understanding their unique promises and pitfalls. Designing Agentive Technology provides both a conceptual grounding and practical advice to unlock agentive technology's massive potential.
More details
Other editions
Additional editions
Book
05/2017
Rosenfeld Media
€52.30
Shipment within 3-4 weeks
Content
- COVER
- Title Page
- Copyright Page
- Dedication
- How to Use This Book
- Frequently Asked Questions
- Contents
- Foreword
- Introduction
- Part I: Seeing
- Chapter 1: The Thermostat That Evolved
- Tools for Temperature
- Drebbel's Incubator
- Then the Nest Learning Thermostat
- Recap: From Tool to Agent
- Chapter 2: Fait Accompli: Agentive Tech Is Here
- Reducing Physical Work
- Reducing Information Work
- Putting Physical and Information Work Together to Become Agentive
- Getting to a Working Definition of "Agentive"
- Drawing a Boundary Around Agentive Technology
- Recap: Agents Are Persistent, Background Assistants
- Chapter 3: Agentive Tech Can Change the World
- They Move Us from Moments to Interests
- They'll Do the Work You're Not Good At
- They'll Do the Things We're Unwilling to Do
- They'll Do the Embarrassing Things
- They Will Allow Play?.?.?.
- .?.?.?and They Will Encourage Discovery Through Drift
- They Help Achieve Goals with Minimal Effort
- The Scenario Is-a Lifetime
- There May Be an Arms Race of Competing Agents
- It's Going to Be Big Enough to Affect Our Infrastructure
- Places and Objects Will Need Them
- They Will Help Us Overcome Some Human Foibles
- Using Them, People Will Program the World
- Our Species' Future May Well Depend on Them
- Recap: Yes, the World
- Chapter 4: Six Takeaways from the History of Agentive Thinking
- It's as Old as Myth
- Yes, Virginia, Computers Can Take Initiative
- Automation Doesn't Work Like You Think
- It's About the Feedback
- Agency Is Fluid
- The Agentive/Assistive Line Will Be Blurry
- Recap: On the Agentive Shoulders of Giants
- Part II
- Doing
- Part II: Doing
- Chapter 5: A Modified Frame for Interaction
- A New See-Think-Do Loop
- Setting Up the Agent
- Seeing What the Agent Is Doing
- Having or Helping the Agent Do Stuff
- Disengaging from the Agent
- Rules and Exceptions, Triggers and Behaviors
- New Technologies to Consider
- Recap: New Tools in Your Backpack
- Agentive Gardening with Mr. McGregor
- Chapter 6: Ramping Up with an Agent
- Conveying Capability
- Conveying Limitations
- Getting Goals, Preferences, and Permissions
- Test Driving
- Launch
- Recap: Ramping Up Is Often the Tedious Part
- Agentive Gardening with Mr. McGregor
- Chapter 7: Everything Running Smoothly
- Pause and Restart
- Monitoring
- Let Me Play, Anyway
- Notifications
- Recap: Smooth Sailing Is the Easy Part
- Agentive Gardening with Mr. McGregor
- Chapter 8: Handling Exceptions
- Where Do These Interfaces Go?
- A Nod to the Looping, Careening Rollercoaster of Trust
- Limited Resources
- Simple Manipulations
- Tuning Triggers
- Tuning Behaviors
- Handoff and Takeback
- Disengagement and Death
- Recap: Handling Exceptions Is Often the Hard Part
- Agentive Gardening with Mr. McGregor
- Chapter 9: Handoff and Takeback
- Does This Mean No AI?
- Just 30 Minutes of Vigilance
- Decreasing Expertise
- Handing Off to Intermediates
- Handing Off to the User
- Takeback
- Recap: Handoff and Takeback Are the Achilles' Heel of Agentive Systems
- Chapter 10: Evaluating Agents
- Does This Mean No UI?
- Methods
- Traditional Usability for the Traditional Parts
- Heuristic Evaluation for the Agentive Parts
- Recap: Evaluate with Heuristics
- Part III
- Thinking
- Part III: Thinking
- Chapter 11: How Will Our Practice Evolve?
- First, We'll Be Selling the Concept
- Then We'll Be Working on Making Agents Smarter
- Hopefully, We'll Work on Having Them Fade Away
- Recap: The Signpost Says AGI
- Chapter 12: Utopia, Dystopia, and Cat Videos
- The Tyranny of the Light Bulb
- But Will the Internet Save Us?
- Dr. Jekyll and Mr. Agent
- Ethics++
- An Uncanny Breach
- Delivering Strict Services to the 99%
- Planned Robobsolescence
- How Many Agents Are Too Many Agents?
- Will We Lose the Skills We Hand Over to Agents?
- What Will Agents Do to Our Self-Perception?
- Is This as Close as We Ought to Come to General AI?
- Recap: Issue-Filled Issues
- Chapter 13: Your Mission, Should You Choose to Accept It
- Appendix A: Consolidated Touchpoints
- Appendix B: A List of Referenced Agentive Technology
- Index
- Acknowledgments
- About the Author
