Balanced Scorecard
Step-by-Step for Government and Nonprofit Agencies
2nd Edition
Published on 13. January 2011
384 pages
978-1-118-04526-8 (ISBN)
Description
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
More details
Other editions
Additional editions
Software
09/2015
Wiley
€95.00
No shipping information available
Book
04/2008
2nd Edition
Wiley
€72.50
Shipment within 10-20 days
Person
PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.
Content
Chapter 1. Introduction to the Balanced Scorecard.
Chapter 2. Adapting the Balanced Scorecard to Fit the Public andNonprofit Sectors.
Chapter 3. Before You Begin.
Chapter 4. Training and Communication Planning for BalancedScorecard Success.
Chapter 5. Mission, Values, and Vision.
Chapter 6. Strategy: The Core of Every Balanced Scorecard.
Chapter 7. Strategy Maps.
Chapter 8. Performance Measures, Targets, and Initiatives.
Chapter 9. Creating Alignment by Cascading the BalancedScorecard.
Chapter 10. Linking Resource Allocation to the BalancedScorecard.
Chapter 11. Reporting Results.
Chapter 12. The City of Charlotte: A Balanced Scorecard SuccessStory.
Chapter 13. Sustaining Balanced Scorecard Success.
Appendix. The Importance of Terminology and a Balanced ScorecardGlossary.
Index.
