
Combating Workplace Violence
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Content
- Cover
- Combating Workplace Violence: Creating and Maintaining Safe Work Environments
- Praise for Combating Workplace Violence
- Combating Workplace Violence: Creating and Maintaining Safe Work Environments
- Copyright
- Dedication
- Contents
- Preface
- Introduction
- A Quiz
- 1. What Is Workplace Violence?
- THINK ABOUT THIS CHAPTER
- INTRODUCTION
- Definition of Workplace Violence
- Violence Classified by Perpetrator
- Types of Perpetrators at Work
- Violence Classified by Target
- CONTRIBUTING FACTORS TO VIOLENCE AT WORK
- THE IMPACT OF WORKPLACE VIOLENCE
- A DOZEN MYTHS ABOUT WORKPLACE VIOLENCE
- VIOLENCE PREVENTION MEASURES
- THINK ABOUT THIS CHAPTER AGAIN
- ANSWERS TO THE QUIZ
- ANCILLARY 1
- Warning Signs of Violence
- A history of violence
- Intimidating behavior
- Increase in personal stress
- Negative personality characteristics
- Marked changes in mood or behavior
- Socially isolated
- 2. The Impact of Workplace Violence
- THINK ABOUT THIS CHAPTER
- HOW VIOLENCE AFFECTS THE WORKPLACE
- FACTS AND FIGURES
- WHO SEES GREATEST DANGER?
- STATISTICAL FINDINGS
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 2
- Workplace Violence Prevention-Personal Safety and Security Occupational Safety Health Administration (OSHA)
- 3. Warning Signs?
- THINK ABOUT THIS CHAPTER
- TYPES OF BEHAVIOR
- POTENTIAL BEHAVIOR INDICATORS
- MORE LIKELY TARGETS
- MORE LIKELY WORKPLACES
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 3
- Workplace Violence Prevention Self-Evaluation
- 4. How Vulnerable Is the Organization?
- THINK ABOUT THIS CHAPTER
- RISK ASSESSMENT AND SAFETY ISSUES
- ASSESS THE LEVEL OF EXPOSURE
- DOMESTIC VIOLENCE/INTIMATE PARTNER VIOLENCE
- HOSTILE WORKPLACE AND ZERO TOLERANCE
- THREAT ASSESSMENT-INCIDENT MANAGEMENT
- CRISIS MANAGEMENT
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 4
- Security Assessment Survey: Management Practices & Commitment
- 5. Developing a Violence Prevention Policy
- THINK ABOUT THIS CHAPTER
- DOCUMENTATION RECORD OR INCIDENT REPORT
- CONSIDERATIONS IN DEVELOPING A POLICY
- Records and Evaluations
- EXHIBIT A
- Injury and Illness Related to Workplace Violence
- EXHIBIT A (Continued)
- Injury and Illness Related to Workplace Violence
- Policy Standards
- What Policies Can Do
- What Policies Will Not Do
- Other Policy Issues
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 5-A
- Incident Documentation Report
- ANCILLARY 5-B
- Violent Behavior Documentation Record
- ANCILLARY 5-C
- Helpful Organizations
- 6. Violence Prevention Policy
- THINK ABOUT THIS CHAPTER
- PURPOSE OF THE PREVENTION POLICY
- WORKPLACE DEFINED
- REPORTING INCIDENTS
- IDENTIFY AND MITIGATE RISKS
- IDENTIFY OCCUPATIONAL RISKS
- HIRING AND RETAINING PERSONNEL
- Identifying Employees at Risk
- Identifying Potential Perpetrators
- WORKPLACE SAFETY
- DANGEROUS/EMERGENCY SITUATIONS
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 6-A: Example Policy
- Statement of Policy
- Unacceptable Conduct
- Reporting Workplace Violence and Related Concerns
- Limiting Risk
- Identifying Vulnerable Employees
- Employee Response to Dangerous and/or Emergency Situations
- Understanding and Compliance
- Application of Policy
- ANCILLARY 6-B: Workplace Safety Inspection Checklist
- 7. Developing a Violence Prevention Program
- THINK ABOUT THIS CHAPTER
- DOMESTIC VIOLENCE DEFINED OR WHAT IS DOMESTIC VIOLENCE?
- REPORTING POTENTIAL VIOLENCE
- Reporting Violent Incidents
- INCIDENT INVESTIGATION
- TERMINATIONS/DISCIPLINARY ACTIONS
- TRAINING AND THE FOUR TYPES OF VIOLENCE
- Training Security Forces
- Training Managers and Non-Managers Workplace Violence Interdiction Model
- Training Managers and Non-Managers
- WORKPLACE VIOLENCE INTERDICTION MODEL
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 7: Violent Incident Report Form
- 8. Active Shooter/Hostile Intruder: Preparations
- THINK ABOUT THIS CHAPTER
- INTRODUCTION
- ROLES AND RESPONSIBILITIES
- VIOLENCE RESPONSE PREPARATORY PHASE
- ALERTS, NOTIFICATIONS, AND COMMUNICATIONS
- SAFE ROOMS
- NOW WHAT?
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 8: Hostile Intruder/Safe RoomPractical Training Exercise Checklist
- NOTE
- 9. Active Shooter/Hostile Intruder: Action
- THINK ABOUT THIS CHAPTER
- INTRODUCTION
- CHARACTERISTICS OF ACTIVE SHOOTERS (HOSTILE INTRUDERS)
- FIVE PHASES OF THE HOSTILE INTRUDER (ACTIVE SHOOTER)
- HOW TO RESPOND WHEN AN ACTIVE SHOOTER/HOSTILE INTRUDER IS IN YOUR VICINITY
- Do NOT Hang Up Until the 911 Operator Tells You To
- IMPORTANT POINTS
- WHAT IF YOU ENCOUNTER THE SHOOTER?
- WHEN LAW ENFORCEMENT ARRIVES
- Law Enforcement/Emergency Responders
- CONCLUSION
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 9: Characteristics of the Active Shooter (Adapted from https://www.activeshooterdata.org/theshooter.html)
- NOTE
- 10. Leadership Roles
- THINK ABOUT THIS CHAPTER
- FIRST LEVEL LEADERS
- OTHER LEVEL LEADERS
- CRISIS MANAGEMENT TEAM
- THE V-REEL FRAMEWORK
- V-REEL ANALYSIS FOR INDIVIDUAL LEADERS
- Identify Eroding Factors
- Prioritize Eroding Factors
- Identify Enabling Factors
- Prioritize Enabling Factors
- V-REEL ANALYSIS FOR ORGANIZATIONS
- Identify Eroding Factors
- Prioritize Eroding Factors
- Identify Enabling Factors
- Prioritize Enabling Factors
- CONSIDERATIONS FOR ORGANIZATIONS OTHER
- Duty to Warn
- Intentional Infliction of Emotional Distress
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 10: The Leadership Framework Self-Assessment Tool
- Next Steps
- 11. The Consultant's Role
- THINK ABOUT THIS CHAPTER
- WHY USE CONSULTANTS
- CONSULTING OBJECTIVES
- CONSULTANT SERVICES
- CONSULTANT FEES
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 11: Workplace Violence Prevention & Security Awareness(Consultant's Audit)
- 12. The Consulting Process
- THINK ABOUT THIS CHAPTER
- BENEFITS OF THE CONSULTING PROCESS
- THE CONSULTING PROCESS
- SUMMARY
- THINK ABOUT THIS CHAPTER AGAIN
- ANCILLARY 12: One Consultant's Organizational Systems Model and Workplace Violence Prevention Process Enneagram
- 13. Case Study
- ALLIED OFFICE EQUIPMENT AND SUPPLIES DISTRIBUTION, INC.
- Learning Objectives
- PART 1: Introduction to Scenario
- The Setting
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 2: The Supervisor's Report of the Potential Threat
- Immediate Problem(s)
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 3: The Intervention
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 4: Your Response to the Potential Threat
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 5: The Shooting
- Immediate Problem(s)
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 6: The Stand-off
- Immediate Problem(s)
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 7: The Situation Escalates into a Business in Turmoil
- Immediate Problem(s)
- Consider Actions, Priorities, Challenges, and Problems as Well as Why?
- PART 8: The Business Continuity Plan
- The Situation
- Immediate Problem(s)
- Important Plans
- Important Activities
- CONCLUSION
- NOTE
- A Final Word
- Appendices-Appendix A: OSHA Fact Sheet
- APPENDIX C: RELATED BOOKS
- APPENDIX B: GLOSSARY OF TERMS
- References
- Index
- About the Authors
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