HCI in Business, Government and Organizations. Information Systems and Analytics

Name: HCI in Business, Government and Organizations. Information Systems and Analytics | 6th International Conference, HCIBGO 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II
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6th International Conference, HCIBGO 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II

Fiona Fui-Hoon Nah Keng Siau(Editor)

Springer (Publisher)

Published on 10. July 2019

XXIII, 484 pages

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978-3-030-22338-0 (ISBN)

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Content

Intro
Foreword
HCI International 2019 Thematic Areas and Affiliated Conferences
Pre-conference Proceedings Volumes Full List
6th International Conference on HCI in Business,Government and Organizations (HCIBGO 2019)
HCI International 2020
Contents -- Part II
Contents -- Part I
Business Information Systems, Dashboards and Visualization
Prohibiting Bring Your Own Device (BYOD) in Companies: Effectiveness and Efficiency vs. Satisfaction
Abstract
1 Introduction
2 Related Work
3 Methodology
3.1 Tasks
3.2 Metrics and Measurement
3.3 Survey
3.4 Participants
3.5 Procedure
3.6 Devices
4 Results
4.1 Effectiveness and Efficiency
4.2 Satisfaction
5 Discussion and Conclusion
Acknowledgement
References
Multi-sided Platforms: A Business Model for BIM Adoption in Built Environment SMEs
Abstract
1 Introduction
2 Background
2.1 Building Information Modelling (BIM)
2.2 Small and Medium-Sized Enterprises (SMEs)
2.3 Multi-sided Platform (MSP)
3 Research Method
4 Conceptual Model
5 Conclusion
References
An Investigation to the Impacts of Information Systems Flexibility on Information Systems Strategy Implementation
Abstract
1 Introduction
2 Literature Review
2.1 Information Systems Strategy
2.2 IT Flexibility
3 Methodology
3.1 Combination of Grounded Theory and Case Study
3.2 Case Study Illustration
3.3 Data Collection and Data Analysis
4 Findings
4.1 Business Strategy Change
4.2 IS Strategy Change
4.3 Misalignment of Systems Operations and Business Processes
4.4 Frequent Reforms and Low IS/IT Flexibility
5 Discussions
References
Upstream, Downstream or Competitor? Detecting Company Relations for Commercial Activities
1 Introduction
2 Background
3 Dataset
4 System Overview
4.1 Embedding Training Stage
4.2 Classifier Training for Relation Detection
5 Experiments
6 Results
7 Conclusion
References
Exploring Errors in Reading a Visualization via Eye Tracking Models Using Stochastic Geometry
Abstract
1 Introduction
2 Eye Tracking Analysis of Information Visualization
2.1 Addressing Error
3 Modeling
4 Stochastic Point Processes
4.1 Basic Premises
4.2 Complete Spatial Randomness
5 Point Process Error Models
6 Analysis of Fixation Point Process
6.1 Nearest Neighbor
6.2 Stationary Process
6.3 Inhomogeneous Processes
7 Stochastic Geometry Processes
7.1 Landmark Configurations
7.2 Shape and Size
7.3 Bookstein's Approach to Triangles
7.4 Configuration Sizes
8 Conclusion
References
Creating Value with Proto-Research Persona Development
Abstract
1 Introduction
2 Developing Personas for Design Decisions
2.1 Proto-Persona Development
2.2 Research-Persona Development
3 Proposed Process
4 Method
5 Results
5.1 Pre-workshop Survey and Template Creation
5.2 Proto-Persona Workshop
5.3 User Sampling and Interview
5.4 Spectrum and Pattern Identification
6 Discussion
7 Limitations
8 Conclusion
References
Do Development Strategies Influence the Performance of Mobile Apps? Market Status Matters
Abstract
1 Introduction
2 Theoretical Development
2.1 Text Mining for Convergent and Divergent Development Strategies
2.2 Boston Consulting Group Matrix
3 Hypothesis Development
4 Data Description and Processing
4.1 Sampling and Data Collection
4.2 Measuring Convergent and Divergent of Apps
4.3 Measuring Convergent and Divergent of Apps
5 Estimation Procedure
5.1 Measurement
5.2 Model
5.3 Result
6 Discussion
6.1 Contributions and Managerial Implications
6.2 Limitations and Further Directions
7 Conclusion
Acknowledgement
References
Simple Mouse Attribute Analysis
Abstract
1 Introduction
2 Theoretical Framework
2.1 Factors of the Usability
2.2 Mouse Behaviour Patterns
3 Design and Implementations
3.1 Monitoring Software and Data Extraction
3.2 Pattern Attributes
4 Research Methodology
4.1 Mouse Attribute Analysis
4.2 Field Test
5 Results
6 Discussion
6.1 Possible Issues and Limitations
7 Conclusion and Further Work
Acknowledgements
References
Next Level Service Performance - Intelligent Order Assistants in Automotive After Market
Abstract
1 Introduction: Digital Challenges in Automotive After Market
2 AUTO-AL: Intelligent Order Assistants Features
3 Service Quality Assessment in Car Repair Service Users Minds
4 Study: Evaluating the Acceptance Potential
5 Recommendations
6 Conclusion
7 Limitations and Future Work
References
Foundational UX Research-Process Best Practices
Abstract
1 Background and Definitions
2 Process Best Practices
2.1 Identifying the Need
2.2 Alignment and Buy-In
2.3 Kicking It Off
2.4 Planning the Logistics
2.5 In-Field
2.6 Following Fieldwork
2.7 Sharing the Story
2.8 Maintain the Momentum
2.9 Reflection
3 Conclusion
Soccer Competitiveness Using Shots on Target: Data Mining Approach
Abstract
1 Introduction
2 Literature Review
3 Data Analysis
3.1 Data Cleaning
3.2 Data Preparation
3.3 Variable Selection
3.4 Data Mining Techniques
4 Results and Discussions
5 Conclusion
6 Implications
References
Recommendation as a Service in Mergers and Acquisitions Transactions
Abstract
1 Introduction
2 Related Work
2.1 M&A Recommendation
2.2 Support Vector Machine and Financial Kernels
3 The Proposed Recommendation-as-a-Service Technique in M&A Transactions
4 Empirical Evaluation
4.1 Data Collection
4.2 Evaluation and Preliminary Results
5 Conclusion
Acknowledgement
Appendix
References
Social Media and Big Data Analytics in Business
The Privacy Paradox in HCI: Calculus Behavior in Disclosing PII Online
Abstract
1 Introduction
2 Privacy Calculus
3 Study Framework
3.1 Perceived Risk
3.2 Privacy Concern
3.3 Perceived Behavioral Control: Cyber Self-efficacy
3.4 Attitude
3.5 Social Norms
4 Method
4.1 Data Collection and Survey Instrument
4.2 Analysis
4.3 Discussion of Research Question
5 Conclusions, Limitations, and Future Work
Appendix
References
A Classification Framework for Online Social Support Using Deep Learning
Abstract
1 Introduction
2 Background
2.1 Online Social Support Exchange
2.2 Deep Learning
2.3 Word Embedding
3 A Framework for Social Support Classification
4 Research Method
4.1 Dataset
4.2 Textual Data Processing
4.3 Feature Importance
4.4 Predictive Modeling
5 Preliminary Result
6 Conclusion
References
Identifying Essential Factors for Deriving Value from Big Data Analytics in Healthcare
Abstract
1 Introduction
2 Literature Review
3 Research Methodology
4 Expected Contributions, Implications, and Conclusion
References
A Medical Decision Support System Using Text Mining to Compare Electronic Medical Records
Abstract
1 Introduction
2 Background
3 Methodology
4 Evaluation
5 Conclusion
References
An Incremental Clustering Approach to Personalized Tag Recommendations
Abstract
1 Introduction
2 Literature Review
2.1 Tag Recommender Systems
2.2 Incremental Clustering
3 Progressive Expansion-Based Tag (PET) Recommendation Technique
4 Empirical Evaluation
4.1 Data Collection
4.2 Experiment Design
5 Evaluation Results
6 Conclusion
Acknowledgement
References
Motivating User-Generated Content Contribution with Voluntary Donation to Content Creators
Abstract
1 Introduction
2 Theoretical Background
2.1 Conceptualization of Perceived Value
2.2 Value-Based Adoption Model
3 Research Model and Hypotheses
3.1 Perceived Benefits
3.2 Perceived Sacrifices
3.3 Intention to Donate to Content Creators
4 Methodology
4.1 Measures
4.2 Data Collection and Analysis
5 Conclusion
Acknowledgement
References
Deal Communication Through Microblogging
Abstract
1 Introduction
2 Literature Review
3 Construal Level Theory (CLT)
4 Hypotheses Development
5 Research Methodology
6 Data Analysis and Results
7 Discussion
References
The Effects of Privacy Awareness and Content Sensitivity on User Engagement
1 Introduction
2 Privacy
2.1 Privacy Awareness
2.2 GDPR and ePrivacy Regulation
3 User Engagement
3.1 Online Polls
3.2 Engagement Process
4 Empirical Study
4.1 Theoretical Model
4.2 Motivation and Methodology
4.3 Results
5 Conclusion and Future Research Directions
References
Effect of Firms' Responsive Strategies in Crisis: Based on Big Data Analysis in Social Media
Abstract
1 Introduction
2 Literature Review
2.1 Research on Crisis Firms' Responsive Strategies and Effects
2.2 Research on the Role of Social Media in Responsive to Firm Crisis
2.3 Research on the Relationship Between Firm Crisis and Public Perception
3 Research Model and Hypotheses
3.1 Research Model
3.2 The Relationship Between Responsive Strategy of Firms in Crisis and Public Perception in Social Media
4 Data Collection and Analysis
4.1 Sample Selection and Data Sources
4.2 Research Model
4.3 Data Analysis Results
5 Discussion and Implications
5.1 Discussion of Findings
5.2 Implications, Limitations and Future Research
Acknowledgement
References
Understanding User Engagement Mechanisms on a Live Streaming Platform
Abstract
1 Introduction
2 Related Theoretical Background
2.1 Multimedia Learning
2.2 Information Foraging Theory
3 Brief Hypothesis Development
4 Study Design
5 Data Analysis and Results
6 Study Findings and Implications
References
Identifying Opinion Leaders in Virtual Travel Community Based on Social Network Analysis
Abstract
1 Introduction
2 Literature Review
2.1 Opinion Leader in Virtual Travel Community
2.2 Opinion Leader Value Measurement Model
3 Data Source
4 Study 1
4.1 Method
4.2 Results
5 Study 2
5.1 Development of Opinion Leader Recognition Model
5.2 Index Weight Calculation
5.3 Identification of Opinion Leaders in Outbound Tourism
5.4 Results
6 Discussion and Contributions
6.1 Discussion
6.2 Contributions
6.3 Limitations
References
Who Borrows Money from Microloan Platform? - Evidence from Campus E-card
Abstract
1 Introduction
2 Literature Review
3 Data Description
4 Method and Results
5 Conclusion and Implications
Acknowledgments
References
Collaboration, Decision Making and Open Innovation
Skill and the Art of Tax Filing Excellence: Comparison of Two Cultures
Abstract
1 Introduction
2 Tax Filing and Expectation-Confirmation Theory (ECT)
3 Proposed Model of Continuance Intention
3.1 Service Provider Filing Competence
3.2 Tax Form Assessment
3.3 Confirmation of Service Provided
3.4 Satisfaction with Service Provided
3.5 Attitude Change and Continuance Intention
4 Method (Proposed)
5 Expected Contribution and Discussion
References
Humanoid Robots as Interviewers for Automated Credibility Assessment
Abstract
1 Introduction
2 Literature Survey
2.1 The Need for Better Credibility Assessment in Law Enforcement
2.2 AVATAR for Credibility Assessment
3 Study Objectives
3.1 The Following List Outlines the Objectives
4 Conceptual Background of Research
5 Experimental Design
5.1 Deceptive Interviews
5.2 Mock Crime
5.3 Field Experiment
6 Discussion
6.1 Scenario: Humanoid Robot Outperforms AVATAR
6.2 Scenario: Robot Under Performs Against AVATAR
References
ICT Use as Mediator Between Job Demands and Work-Life Balance Satisfaction
Abstract
1 Introduction
1.1 Job Demands and Work-Life Balance Satisfaction
1.2 ICT Use and Preference for Segmentation as Psychological Boundaries Management Mediators
2 Method
2.1 Procedure and Participants
2.2 Measures
3 Results
3.1 Descriptive Analyses
3.2 Reliability of the Latent Variables
3.3 Model Fit
3.4 Testing Path Model
4 Discussion
References
Consciousness of Cyber Defense: Boundary Objects for Expansive Learning Through Creation of Contradictions
Abstract
1 Introduction
2 Activity Theory: Context and Conflict
3 Study Framework
4 Research Design
5 Method
5.1 Data Collection
5.2 Network Traffic Data Analysis
5.3 Interview Data Analysis
6 Discussion
6.1 Addressing Research Questions
6.2 Limitations
7 Conclusions and Future Work
Acknowledgement
Appendix A
References
An Improved Grey Multivariable Verhulst Model for Predicting CO2 Emissions in China
Abstract
1 Introduction
2 Literature Review
2.1 Forecasting China's CO2 Emissions
2.2 Grey Forecasting Method
3 Methodologies
3.1 Grey Multivariable Verhulst Model
3.2 The Improved Grey Multivariable Verhulst Model
3.3 Evaluating Prediction Accuracy
4 Empirical Study
4.1 Variables and Data Collection
4.2 Empirical Results
5 Discussions and Conclusion
Appendix A. Residual Modification Model Using GM(1,1) Model
Appendix B. Residual Modification Model Using Fourier Series
References
User Experiences of Incident Reporting Software in Fire Services: An Integrative Review and Meta-Analysis
Abstract
1 Introduction
2 Methods
2.1 User Focus Group Interviews
2.2 Literature Review
2.3 Software Review Ratings
2.4 Results Synthesis
3 Results
3.1 User Focus Group Findings
3.2 Literature Review Findings
3.3 Software Review Findings
4 Conclusion
Acknowledgments
References
A Storm in a Teacup: On the Necessity/Difficulty of Establishing a National Taiwanese Opera Troupe in Taiwan
Abstract
1 Introduction
2 The Development of Taiwanese Opera
3 The Current Condition of Taiwanese Opera in Taiwan
4 Why a National Taiwanese Opera Troupe?
5 Conclusion
References
Hidden Champions: A Study on Recruiting Top-Level Staff in Rural Areas
Abstract
1 Introduction
2 Related Work
2.1 Target Group: Generation Y
2.2 Challenge Job Relocation
2.3 SME Employer Branding
2.4 Job Decisions with a Family
2.5 Companies' Problems of Recruiting in Rural Areas
3 Information Platform to Increase Companies' Attractiveness
4 User Experience Study
4.1 Participants and Task
4.2 Methods
4.3 Results
5 Survey
5.1 Hypotheses
5.2 Results
6 Conclusion
6.1 Recommendations
6.2 Limitations and Future Work
References
Scaling Productivity and Innovation on the Path to Exascale with a "Team of Teams" Approach
Abstract
1 Introduction
1.1 What Is Exascale, and Why Is It a National Security Grand Challenge?
2 The Path to Exascale
2.1 VUCA Requires Organizational Agility that Scales
3 Scaling from Small Teams to a Team of Teams: ASC Ristra
3.1 Shared Consciousness
3.2 Empowered Execution
3.3 Leading like a Gardener
4 Conclusion
Acknowledgements
References
Time to Track Cross-Sector Collaboration: Digital Prescriptions for Governing Fragmented Governments
Abstract
1 Introduction
2 Collaborative Governance: The State of Theorizing
3 Research Methodology
4 Cross-Sector Collaboration Barriers
5 Barriers and the Potential of Digital Tools
5.1 Conceptual Frameworks
5.2 The Potential of Visual Tools
5.3 Online Collaboration Platforms
5.4 Synergy Among Tools
6 Conclusion
References
Human-Centered Framework for Managing IT Project Portfolio
Abstract
1 Introduction
2 The OSTA in Project Portfolio Management
2.1 The OSTA in PPM Domain
2.2 Findings of the Developed OSTA Within an Empirical Perspective
3 Developing a Human-Centered Framework for Managing IT Project Portfolios
3.1 The Human-Centered Framework
3.2 The Use of HCF
4 Conclusion
References
Human Collaboration on Crowdsourcing Platforms - a Content Analysis
Abstract
1 Introduction
2 Research Background
3 Design Science Research Approach
4 Analysis and Findings
4.1 Content Analysis
4.2 The Considered Crowdsourcing Platforms for the Content Analysis
4.3 Findings
5 Discussion and Conclusion
References
Using Big Data Analytics and Visualization to Create IoT-enabled Science Park Smart Governance Platform
Abstract
1 Introduction
2 Related Works
3 Methods
3.1 Smart Traffic Monitoring Service
3.2 Smart Air Quality Monitoring Service
4 Results
4.1 Smart Traffic Monitoring Service
4.2 Smart Air Quality Monitoring Service
5 Conclusion and Future Work
Acknowledgments
References
Research on Visual Management of State Key Laboratory Environment
Abstract
1 Introduction
2 Visual Management of National Laboratories
2.1 Information Visualization
2.2 Visual Management System
2.3 Problems in Visualization of University Laboratory Environment
3 Visual Management Information System
3.1 Data Presentation Forms Are Diverse
3.2 Visualization Data
3.3 Omnidirectional Visibility
3.4 Realize Laboratory Visual Management
3.5 Promote the Construction of a Visual Teaching Environment
3.6 Visualization Technology in Laboratory Resource Management System
4 Visual Management Process
4.1 Secure Visual Identification
5 Steps to Create a University Laboratory Security Visual Identity System
5.1 Using Color Design
5.2 Using Metaphor Design
6 Research Results
Reference
Correction to: Scaling Productivity and Innovation on the Path to Exascale with a "Team of Teams" Approach
Correction to: Chapter "Scaling Productivity and Innovation on the Path to Exascale with a "Team of Teams" Approach" in: F. F.-H. Nah and K. Siau (Eds.): HCI in Business, Government and Organizations, LNCS 11589, https://doi.org/10.1007/978-3-030-22338-0_33
Correction to: Understanding User Engagement Mechanisms on a Live Streaming Platform
Correction to: Chapter "Understanding User Engagement Mechanisms on a Live Streaming Platform" in: F. F.-H. Nah and K. Siau (Eds.): HCI in Business, Government and Organizations, LNCS 11589, https://doi.org/10.1007/978-3-030-22338-0_22
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HCI in Business, Government and Organizations. Information Systems and Analytics

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