
Contemporary Logistics: Global Edition
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Content
- Cover
- Brief Contents
- Contents
- Preface
- Part I: Overview of Logistics
- Chapter 1: An Overview of Logistics
- Economic Impacts of Logistics
- Logistics: What It Is
- The Increased Importance of Logistics
- A Reduction in Economic Regulation
- Changes in Consumer Behavior
- Technological Advances
- The Growing Power of Retailers
- Globalization of Trade
- The Systems and Total Cost Approaches to Logistics
- Logistical Relationships within the Firm
- Finance
- Production
- Marketing
- Marketing Channels
- Activities in the Logistical Channel
- Customer Service
- Demand Forecasting
- Facility Location Decisions
- International Logistics
- Inventory Management
- Materials Handling
- Order Management
- Packaging
- Procurement
- Reverse Logistics
- Transportation Management
- Warehousing Management
- Logistics Careers
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 1.1: KiddieLand and the Super Gym
- Appendix 1: Logistics Professional Organizations
- Chapter 2: Logistics and Information Technology
- General Types of Information Management Systems
- Office Automation Systems
- Communication Systems
- Transaction Processing Systems (TPS)
- Management Information Systems (MIS) and Executive Information Systems (EIS)
- Decision Support Systems (DSS)
- Enterprise Systems
- The Internet's Influence on Logistics
- Online Retailing
- Cloud Computing
- Information Technology Challenges
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 2.1: Just-in-Time in Kalamazoo
- Chapter 3: Strategic and Financial Logistics
- Connecting Strategy to Financial Performance
- Basic FinanciaL Terminology
- Income Statement
- Balance Sheet
- Strategic Profit Model
- Logistics Connections to Net Profit Margin
- Logistics Connections to Asset Turnover
- Balanced Scorecard
- Logistics Activity Measures
- Transportation Measures
- Warehousing Measures
- Inventory Measures
- Design and Implementation of Measures
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 3.1: Brant Freezer Company
- Chapter 4: Organizational and managerial issues in logistics
- Organizing Logistics within the Firm
- Organizational Structure for Logistics
- Organizational Design for Logistics
- Managerial Issues in Logistics
- Productivity
- Quality
- Risk
- Sustainability
- Complexity
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 4.1: Red Spot Markets Company
- Part II: Supply Chain Management
- Chapter 5: The Supply Chain Management Concept
- Evolution of Supply Chain Management
- Supply Chain Management Process Frameworks
- Enablers of Scm Implementation
- Understanding the Implications of Increased Customer Power
- Establishing Appropriate Relationship Structures
- Leveraging Technology for Enhanced Visibility and Communication
- Use of Supply Chain Facilitators
- Barriers to SCM Implementation
- Regulatory and Political Considerations
- Lack of Top Management Commitment
- Reluctance to Share, or Use, Relevant Information
- Incompatible Information Systems
- Incompatible Corporate Cultures
- Globalization Challenges
- Supply Chain Integration
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 5.1: Johnson Toy Company
- Chapter 6: Procurement
- Procurement Objectives
- Supplier Selection and Evaluation
- Procurement Portfolio Approach
- Supplier Development (Reverse Marketing)
- Global Procurement (Sourcing)
- Sustainable Procurement
- Social Responsibility
- Investment Recovery
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 6.1: Tempo Ltd.
- Part III: Elements of Logistics Systems
- Chapter 7: Demand Management, Order Management, and Customer Service
- Demand Management
- Demand Forecasting Models
- Demand Forecasting Issues
- Order Management
- Order Transmittal
- Order Processing
- Order Picking and Assembly
- Order Delivery
- Customer Service
- Time
- Dependability
- Communication
- Convenience
- Managing Customer Service
- Establishing Customer Service Objectives
- Measuring Customer Service
- Customer Profitability Analysis
- Service Failure and Service Recovery
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 7.1: Handy Andy, Inc.
- Appendix 7
- Chapter 8: Inventory Management
- Inventory Classifications
- Inventory Costs
- Inventory Carrying Costs
- Ordering Costs
- Trade-Off Between Carrying and Ordering Costs
- Stockout Costs
- Trade-Off Between Carrying and Stockout Costs
- When to Order
- How Much to order
- Economic Order Quantity
- Conditions of Uncertainty
- Inventory Flows
- Inventory Management: Special Concerns
- ABC Analysis of Inventory
- Dead Inventory
- Inventory Turnover
- Complementary and Substitute Products
- Contemporary Issues With Managing Inventory
- Lean Manufacturing (Lean)
- Service Parts Logistics
- Vendor-Managed Inventory (VMI)
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 8.1: Low Nail Company
- Chapter 9: Facility Location
- The Strategic Importance of Facility Location
- Cost Considerations
- Customer Service Expectations
- Location of Customer or Supply Markets
- Determining the Number of Facilities
- General Factors Influencing Facility Location
- Natural Resources
- Population Characteristics-Market for Goods
- Population Characteristics-Labor
- Taxes and Incentives
- Transportation Considerations
- Proximity to Industry Clusters
- Trade Patterns
- Quality-of-Life Considerations
- Locating in Other Countries
- Specialized Location Characteristics
- Free Trade Zones
- Finding the Lowest-Cost Location
- Grid Systems
- Facility Relocation and Facility Closing
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 9.1: All-Indian Logistics Services
- Chapter 10: Warehousing Management
- The Role of Warehousing in a Logistics System
- Public, Private, Contract, and Multiclient Warehousing
- Public Warehousing
- Private Warehousing
- Contract Warehousing
- Multiclient Warehousing
- Design Considerations in Warehousing
- General Considerations
- Trade-offs
- Fixed versus Variable Slot Locations for Merchandise
- Build Out (Horizontal) versus Build Up (Vertical)
- Order-Picking versus Stock-Replenishing Functions
- Two-Dock versus Single-Dock Layout
- Conventional, Narrow, or Very Narrow Aisles
- Degree of Warehouse Automation
- Other Space Needs
- Warehousing Operations
- Warehousing Productivity Analysis
- Safety Considerations
- Hazardous Materials
- Warehousing Security
- Cleanliness and Sanitation Issues
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 10.1: Minnetonka Warehouse
- Chapter 11: Packaging and Materials Handling
- Product Characteristics
- Packaging Fundamentals
- Functional Trade-offs
- Package Testing and Monitoring
- Labeling
- Issues in Packaging
- Environmental Protection
- Metric System
- Identifying Packaging Inefficiencies
- Packaging's Influence on Transportation Considerations
- Unit Loads in Materials Handling
- The Unit Load Platform
- Beyond the Unit Load
- Materials Handling
- Materials Handling Principles
- Materials Handling Equipment
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 11.1: Let There Be Light Lamp Shade Company
- Chapter 12: Transportation
- Comparing and Contrasting Transportation Infrastructure
- Transportation Modes
- Airfreight
- Motor Carriers
- Pipelines
- Railroads
- Water
- Intermodal Transportation
- Transportation Specialists
- Transportation Regulation
- Environmental Regulation
- Safety Regulation
- Economic Regulation
- Legal Classification of Carriers
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 12.1: Truck Company
- Chapter 13: Transportation Management
- Contemporary Transportation Management
- Rate (Pricing) Considerations
- Rate Determination
- Rate and Service Negotiations
- Modal and Carrier Selection
- Documentation
- Bill of Lading
- Freight Bill
- Freight Claims
- Making and Receiving Shipments
- Consolidating Small Shipments
- Demurrage and Detention
- Routing
- Tracking and Expediting
- Transportation Service Quality
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 13.1: Chippy Potato Chip Company
- Chapter 14: International Logistics
- Macroenvironmental Influences on International Logistics
- Political Factors
- Economic Factors
- Cultural Factors
- International Documentation
- Terms of Sale
- Group 1: Terms that Apply to Any Mode of Transport
- EXW (ExWorks)
- FCA (Free Carrier)
- CPT (Carriage Paid To)
- CIP (Carriage and Insurance Paid To)
- DAT (Delivered at Terminal)
- DAP (Delivered at Place)
- DDP (Delivered Duty Paid)
- Group 2: Terms that Apply to Sea and Inland Waterway Transport Only
- FAS (Free Alongside Ship)
- FOB (Free on Board)
- CFR (Cost and Freight)
- CIF (Cost, Insurance, and Freight)
- Methods of Payment
- International Trade Specialists
- International Freight Forwarders
- Nonvessel-Operating Common Carriers
- Export Management Companies
- Export Packers
- Transportation Considerations in International Logistics
- Ocean Shipping
- Shipping Conferences and Alliances
- International Airfreight
- Surface Transport Considerations
- International Trade Inventories
- Logistics Performance Index
- Summary
- Questions for Discussion and Review
- Suggested Readings
- Case 14.1: Nurnberg Augsburg Maschinenwerke (N.A.M.)
- Glossary
- Name Index
- Subject Index
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