
Introduction to Facilities Management
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
Provides the essential skills required for effective facilities management
Facilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. Introduction to Facilities Management is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges.
Introduction to Facilities Management is designed for those new to the industry, offering a clear and practical exploration of FM's core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units.
Written for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, Introduction to Facilities Management:
- Covers all key operational aspects of FM, making it an ideal study companion for certification
- Offers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success
- Highlights the growing professionalisation of FM and its increasing influence on organisational effectiveness
- Supports career development by equipping readers with the foundational knowledge needed for advancement in FM roles
With a focus on day-to-day operational effectiveness, Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses.
More details
Other editions
Additional editions

Persons
David Morris is the Managing Director of The Xenon Group, where he oversees Facilities Management Consultancy, Training, and Recruitment. With extensive experience in FM strategy and operations, he is dedicated to advancing professional standards in the field.
Sue Morris is the Training Director at The Xenon Group and a senior tutor for IWFM courses at Levels 3, 4, 5, and 6. She specialises in FM education and professional development, helping learners build the skills needed for success in the industry.
Content
Introduction to Facilities Management
Contents Page
Part 1
Chapter 1.................What is Facilities Management?
Chapter 2................Facilities Management Support Services
Chapter 3................Maintenance Strategies
Chapter 4................Service Delivery Models
Chapter 5.................Management functions within FM
Part 2
Chapter 1..................Clients, Customers, Stakeholders and Users
Chapter 2..................The Interests of Different Stakeholder Groups
Chapter 3..................Assessing Customer Needs and Customer Satisfaction
Chapter 4..................Management Data for Monitoring Customer Satisfaction
Chapter 5..................The Causes of Customer Dissatisfaction
Chapter 6..................Resolving Customer Satisfaction Issues
Chapter 7..................Customer Perception and Communication
Part 3
Chapter 1.................... What are specifications of Service?
Chapter 2....................Identifying Requirements and Drafting Specifications
Chapter 3...................Quotations, Tendering and Framework Agreements
Chapter 4...................Ensuring Integrity in the Procurement Process
Chapter 5...................Contracts and Contractual Arrangements
Chapter 6.................Different Types of Contract
Chapter 7.....................Managing Contracts
Chapter 8....................Managing Poor Goods and Service Delivery
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.