Total Quality Management In The Public Sector
1st Edition
Published on 1. February 1994
226 pages
978-0-335-23238-3 (ISBN)
Description
This book provides: a clear understanding of the key concepts of Total Quality Management(TQM), a critical understanding of their relevance to the public sector, empirical evidence of TQM applications in government, health and education, and exploration o
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Colin Morgan | Stephen Murgatroyd
Total Quality Management in the Public Sector
Book
02/1994
Open University Press
€62.15
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Content
- Front cover
- Half title
- Title
- Copyright
- Contents
- Acknowledgements
- Introduction
- Part 1 The nature of TQM in the public sector
- Chapter 1 Total quality management
- Chapter 2 Leading thinkers for total quality management
- Chapter 3 Applying total quality management in the public sector
- Part 2 Applications of TQM to public sector organizations
- Chapter 4 TQM and health care
- Chapter 5 TQM and education
- Chapter 6 TQM and social service
- Chapter 7 TQM developments in government service
- Chapter 8 Issues and problems in adopting TQM in the public sector
- Appendix
- References
- Index
- Back cover
