Recognizing Public Value
1st Edition
Published on 19. February 2013
478 pages
978-0-674-06782-0 (ISBN)
Description
Moore's classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future.
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Mark H. Moore
Recognizing Public Value
Book
02/2013
Harvard University Press
€80.50
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Person
Mark H. Moore is the Hauser Professor of Nonprofit Organizations at Harvard Kennedy School of Government, and the Herbert A. Simon Professor in Education, Management, and Organizational Behavior at Harvard's Graduate School of Education. He has also been a Visiting Professor of Business Administration at the Harvard Business School.
Content
- Intro
- Contents
- List of Figures and Tables
- Introduction
- 1. William Bratton and the New York City Police Department: The Challenge of Defining and Recognizing Public Value
- 2. Mayor Anthony Williams and the D.C. Government: Strategic Uses of a Public Value Scorecard
- 3. John James and the Minnesota Department of Revenue: Embracing Accountability to Enhance Legitimacy and Improve Performance
- 4. Jeannette Tamayo, Toby Herr, and Project Chance: Measuring Performance along the Value Chain
- 5. Diana Gale and the Seattle Solid Waste Utility: Using Transparency to Legitimize Innovation and Mobilize Citizen and Client Coproduction
- 6. Duncan Wyse, Jeff Tryens, and the Progress Board: Helping Polities Envision and Produce Public Value
- 7. Harry Spence and the Massachusetts Department of Social Services: Learning to Create Right Relationships
- Conclusion
- Appendix: A Public Value Scorecard for Public Managers
- Notes
- Acknowledgments
- Index
