
Methods for Development Work
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is the Head of R&D at Haaga-Helia University of Applied Sciences
in Helsinki, Finland. Dr. Moilanen has 15 years of experience of
business development as a strategic management consultant, and has
participated to more than a hundred service design projects ranging
from airlines to hotel chains. The Service Design Network (SDN), the
leading international association of service design practitioners and
academics, has accredited Dr. Moilanen as a Service Design Master.
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