
Process Automation Strategy in Services, Manufacturing and Construction
Description
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Customers' expectations grow higher, economic pressures require them to do more with less, and each day new competitors appear. Examining case studies and examples of robotic process automation (RPA) across a range of industries and sectors, the authors explore the links between customer satisfaction and organizational performance, and how automation improves service for the end user.
Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.
More details
Persons
Sanjana M is actively involved in robotics process automation in University of Texas, Dallas, USA.
Sanjay M is Professor at the Xavier Institute of Management, India.
Content
Chapter 2. Business Process Automation
Chapter 3. Automation in Master Data Management (MDM)
Chapter 4. Automation in Knowledge Management System
Chapter 5. Automation in Software Project Management
Chapter 6. ERP as Business Process Automation Tool
Chapter 7. Fundamentals of RPA
Chapter 8. Return on Investment Forom BPA
Chapter 9. Automation in the Construction Industry
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
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