
The Conflict Resolution Phrase Book
Description
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- Positive things to say when initiating or responding to difficult conversations and situations
- How to find and craft language to start a sensitive conversation
- The right words to positively influence the situation
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Content
- Intro
- Cover
- Title Page
- Copyright Page
- Dedication
- Acknowledgments
- Contents
- How to Use This Book
- 1. What's the Problem?
- 2. Listen Up!
- 3. Why Can't Everyone Be Like Me?
- 4. What Happened to Team Spirit?
- 5. You Want Me to Do What?
- 6. Don't Draw a Line in the Sand!
- 7. Whose Fight Is It, Anyway?
- 8. Are You Playing Nice in the Sandbox?
- 9. You Can Always Say This.
- 10. .But Never Say This!
- The Essential Workplace Conflict Handbook
- Whose Fight Is It Anyway?
- Are You Playing Nice in the Sandbox?
- Index
- About the Authors
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Copy protection: Watermark-DRM (Digital Rights Management)
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