The Knowledge Manager's Handbook
A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
2nd Edition
Published on 3. October 2019
448 pages
978-0-7494-8461-3 (ISBN)
Description
WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.
This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.
This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.
More details
Edition
2nd Revised edition
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Edition type
Revised edition
File size
2,92 MB
ISBN-13
978-0-7494-8461-3 (9780749484613)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Nick Milton | Patrick Lambe
The Knowledge Manager's Handbook
A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
Book
10/2019
2nd Edition
Kogan Page Ltd
€219.90
Shipment within 3-4 weeks
Nick Milton | Patrick Lambe
The Knowledge Manager's Handbook
A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
Book
10/2019
2nd Edition
Kogan Page Ltd
€62.50
Available immediately
Persons
Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018.
Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.
Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.
Content
Chapter - 00: Introduction; Section - ONE: Orientation to knowledge management implementation; Chapter - 01: What is knowledge management?; Chapter - 02: The stages of KM implementation; Chapter - 03: Barriers and pitfalls; Section - TWO: Preparation and resources; Chapter - 04: Knowledge management strategy; Chapter - 05: The role, skills and characteristics of the knowledge management leader; Chapter - 06: The KM team members; Chapter - 07: The role of senior management; Chapter - 08: Budget and timescale; Chapter - 09: Aims and objectives for the KM implementation programme; Chapter - 10: Finding partners to help you; Section - THREE: Assessment and planning; Chapter - 11: Conducting the knowledge resources audit; Chapter - 12: The knowledge management framework; Chapter - 13: The knowledge discussion elements of the KM framework; Chapter - 14: The knowledge capture and documentation elements of the KM framework; Chapter - 15: The knowledge synthesis elements of the KM framework; Chapter - 16: The knowledge-finding and re-use elements of the KM framework; Chapter - 17: Knowledge organization; Chapter - 18: Influencing the stakeholders; Chapter - 19: Culture, communications and change; Chapter - 20: Preparing the KM implementation plan; Section - FOUR: The implementation activity; Chapter - 21: Building the KM champion network; Chapter - 22: Trials and pilots; Chapter - 23: Roll-out, embedding and governance; Chapter - 24: Setting up the KM metrics and reporting system; Chapter - 25: Dealing with bumps in the road; Chapter - 26: Transition to the operational team; Section - FIVE: Deepening and extending your KM programme; Chapter - 27: Working with external frameworks and standards; Chapter - 28: Working externally; Chapter - 29: Knowledge management and digital transformation; Section - SIX: Case histories; Chapter - 30: Implementing KM at Mars; Chapter - 31: NASA - emergence, evolution and resilience of a KM programme; Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman; Chapter - 33: KM implementation in a global oil and gas company; Chapter - 34: KM implementation at Huawei; Chapter - 35: KM implementation at the Singapore Youth Olympics; Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia; Chapter - 37: Summary; Chapter - 38: Glossary; Chapter - 39: Index
