System Center 2012 Operations Manager Unleashed
2nd Edition
Published on 13. February 2013
1536 pages
978-0-13-295384-9 (ISBN)
Description
This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft's newest version-including new enhancements just added in Service Pack 1.
You'll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more.
Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure.
Detailed information on how to...
Plan and execute a smooth OpsMgr 2012 deployment or migration
Move toward application-centered management in complex environments
Secure OpsMgr 2012, and assure compliance through Audit Collection Services
Implement dashboards, identify trends, and improve forecasting
Maintain and protect each of your OpsMgr 2012 databases
Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed
Use synthetic transactions to monitor application performance and responsiveness
Install UNIX/Linux cross-platform agents
Integrate OpsMgr into virtualized environments
Manage and author management packs and reports
Automate key tasks with PowerShell, agents, and alerts
Create scalable management clouds for service provider/multi-tenant environments
Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012
You'll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more.
Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure.
Detailed information on how to...
Plan and execute a smooth OpsMgr 2012 deployment or migration
Move toward application-centered management in complex environments
Secure OpsMgr 2012, and assure compliance through Audit Collection Services
Implement dashboards, identify trends, and improve forecasting
Maintain and protect each of your OpsMgr 2012 databases
Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed
Use synthetic transactions to monitor application performance and responsiveness
Install UNIX/Linux cross-platform agents
Integrate OpsMgr into virtualized environments
Manage and author management packs and reports
Automate key tasks with PowerShell, agents, and alerts
Create scalable management clouds for service provider/multi-tenant environments
Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012
More details
Series
Edition
2nd edition
Language
English
Place of publication
Boston
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
ISBN-13
978-0-13-295384-9 (9780132953849)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Kerrie Meyler | Cameron Fuller | John Joyner
System Center 2012 Operations Manager Unleashed
Book
03/2013
2nd Edition
Sams Publishing
€55.07
Shipment within 10-20 days
Persons
Kerrie Meyler, System Center MVP for Cloud and Datacenter Management, is the lead author of numerous System Center books in the Unleashed series. This includes System Center Operations Manager 2007 Unleashed (2008), System Center Configuration Manager 2007 Unleashed (2009), System Center Operations Manager 2007 R2 Unleashed (2010), System Center Opalis Integration Server 6.3 Unleashed (2011), System Center Service Manager 2010 Unleashed (2011), and System Center 2012 Configuration Manager Unleashed (2012). She is an independent consultant and trainer with more than 15 years of Information Technology experience. Kerrie was responsible for evangelizing SMS while a Sr. Technology Specialist at Microsoft and has presented on System Center technologies at TechEd and MMS.
Cameron Fuller, System Center MVP for Cloud and Datacenter Management, is a principal consultant for Catapult Systems and serves as their Corporate Practice Lead for System Center. With 20 years of infrastructure experience, he focuses on management solutions. Cameron coauthored Microsoft Operations Manager 2005 Unleashed (Sams, 2006), System Center Operations Manager 2007 Unleashed (Sams, 2008), and System Center Operations Manager 2007 R2 Unleashed (Sams, 2010), and was a contributor to System Center Configuration Manager 2007 Unleashed (Sams, 2009). Cameron has written for Windows IT Professional and TechNet magazines and blogs on System Center related topics. Cameron has presented at numerous Microsoft conferences, including TechEd and MMS.
John Joyner, System Center MVP for Cloud and Datacenter Management, is Director of Product Development at ClearPointe, a provider of remote network management and cloud-based Network Operations Center (NOC) services to customers and partners around the world since 2001. John is a coauthor of System Center Operations Manager 2007 Unleashed (Sams, 2008) and System Center Operations Manager 2007 R2 Unleashed (Sams, 2010). He is also a syndicated technology columnist for CBS-Interactive, covering the Enterprise Cloud and Datacenter beats weekly for TechRepublic since April 2011. John has taught at the University of Arkansas at Little Rock as an adjunct professor for an IT course on cloud infrastructure management.
Contributing Authors:
Jonathan Almquist , Alex Fedotyev, Scott Moss , Oskar Landman, Marnix Wolf, and Pete Zerger
Cameron Fuller, System Center MVP for Cloud and Datacenter Management, is a principal consultant for Catapult Systems and serves as their Corporate Practice Lead for System Center. With 20 years of infrastructure experience, he focuses on management solutions. Cameron coauthored Microsoft Operations Manager 2005 Unleashed (Sams, 2006), System Center Operations Manager 2007 Unleashed (Sams, 2008), and System Center Operations Manager 2007 R2 Unleashed (Sams, 2010), and was a contributor to System Center Configuration Manager 2007 Unleashed (Sams, 2009). Cameron has written for Windows IT Professional and TechNet magazines and blogs on System Center related topics. Cameron has presented at numerous Microsoft conferences, including TechEd and MMS.
John Joyner, System Center MVP for Cloud and Datacenter Management, is Director of Product Development at ClearPointe, a provider of remote network management and cloud-based Network Operations Center (NOC) services to customers and partners around the world since 2001. John is a coauthor of System Center Operations Manager 2007 Unleashed (Sams, 2008) and System Center Operations Manager 2007 R2 Unleashed (Sams, 2010). He is also a syndicated technology columnist for CBS-Interactive, covering the Enterprise Cloud and Datacenter beats weekly for TechRepublic since April 2011. John has taught at the University of Arkansas at Little Rock as an adjunct professor for an IT course on cloud infrastructure management.
Contributing Authors:
Jonathan Almquist , Alex Fedotyev, Scott Moss , Oskar Landman, Marnix Wolf, and Pete Zerger
Content
Introduction 1
Fast Track: A Quick Look at What's New 2
Part I: Operations Management Overview and Concepts 2
Part II: Planning and Installation 3
Part III: Moving Toward Application-Centered Management 3
Part IV: Administering System Center 2012 Operations Manager 4
Part V: Service-Oriented Monitoring 4
Part VI: Beyond Operations Manager 5
Part VII: Appendixes 6
Disclaimers and Fine Print 6
Part I Operations Management Overview and Concepts 7
1 Operations Management Basics 9
Ten Reasons to Use Operations Manager 10
The Problem with Today's Systems 11
Why Do Systems Go Down? 12
No System Is an Island 13
Lack of Notification 14
Lack of Historical Information 15
Lack of Expertise 15
Lack of Methodology 16
Missing Information 16
False Alarms 17
Proliferation of Virtualization and Cloud Computing 17
The Bottom Line 17
Operations Management Defined 18
Microsoft's Strategy for Operations Management 20
Microsoft's Dynamic Systems Initiative 21
IT Infrastructure Library and Microsoft Operations Framework 24
ISO 20000 30
Optimizing Your Infrastructure 30
Managing System Health 34
Bridging the Operations Management Gap 35
Connecting Systems. 37
Notification: Errors and Availability 38
Historical Information 43
Built-in Expertise 45
Using a Methodology 47
Catching Missed Information 48
Reducing False Alarms 48
Managing Virtualization and the Cloud 49
Overview of Microsoft System Center 51
Reporting in System Center 52
Service Management 53
Protecting Data 53
Virtual Machine Management 54
Deploy and Manage in the Cloud 55
Orchestration and Automation 55
Cloud-Based Configuration Monitoring 55
Configuration Management. 55
Endpoint Protection 56
The Value Proposition of Operations Manager 56
Summary 57
2 What's New in System Center 2012 Operations Manager 59
The History of Operations Manager 59
The Early Years: MOM 2000 and MOM 2005 59
Operations Manager 2007 60
Operations Manager 2007 R2 and Beyond 61
Introducing System Center 2012 Operations Manager 62
Supported Configurations 64
Root Management Server and Root Management
Server Emulator 65
High Availability with Resource Pools 67
Network Monitoring Enhancements 70
Monitoring .NET Applications 71
Using PowerShell 72
Saving Overrides 72
Using the Console 73
Web Console Updates 73
Maintenance Mode on Management Servers 75
Dashboards 75
What's New in Security 75
Connector Functionality Replaced by System Center 2012
Orchestrator 76
Changes in Capacity 76
Terminology and Concepts 77
AEM: Capturing Application Crash Information 77
Operations Manager Agent 77
Audit Collection 77
Classes: Templates for Objects 77
Features Versus Components 77
Gateways 78
Heartbeats: Checking the Health of the Agent 78
Management Group 78
Management Pack 78
Management Server 79
Models 79
Resource Pool 79
RMS Emulator 79
Run As Account 79
Run As Profile 79
User Role 80
Summary 80
3 Looking Inside OpsMgr 81
Architectural Overview 82
System Center 2012 Integration 82
Management Group Defined 85
Server Features 87
Windows Services 95
System Center Management Service 96
System Center Data Access Service 97
System Center Management Configuration Service 97
OpsMgrVSSWriter Service 97
System Center Audit Forwarding Service 97
Audit Collection Service Collector Service 98
Application Performance Monitoring Service. 98
OpsMgr Communications Channels 98
How Does OpsMgr Do It? 101
Management Group Mechanics 101
Service Modeling 103
How Health Models Work 107
About State-Based Monitoring 109
Management Pack Schema 109
Populating the Health Model with Monitors 112
How Rules Differ from Monitors 119
OpsMgr as a Workflow Engine 120
Presentation Layer Scenarios 126
Using the Operations Console 127
Improvements to the Web Console 129
Portals into APM 129
OpsMgr Reporting 131
PowerShell as a Presentation Layer 131
Notification Channels 132
Fast Track 133
Summary 134
Part II Planning and Installation 135
4 Planning an Operations Manager Deployment 137
Envisioning Operations Manager 139
Understanding History, Requirements, and Goals 139
Vision 141
Scope 141
Risks 141
Planning Operations Manager 142
Designing 142
Planning for Licensing 171
Creating the Plan 175
Sample Designs 179
All-In-One Operations Manager 179
Small Organization 179
Midsized Organization 182
Geographically Dispersed Organization 183
Fast Track 185
Summary 186
5 Installing System Center 2012 Operations Manager 187
Planning Your Implementation 188
Installation Prerequisites. 189
Windows Domain Prerequisites 190
Windows Security Accounts 190
Software Requirements 191
Recommended Order of Installation 196
Single Server Deployment 197
Single Server Deployment: High-level Order of Installation 197
Two Server Deployment 198
Multiple Server Deployment 199
SQL Server 200
First Management Server 200
Additional Management Servers and Consoles 212
Reporting Server 217
Web Console 223
Gateway Server 230
Installing Audit Collection Services 235
Installing ACS on a Secondary Management Server 236
Deploying ACS Reporting to an SSRS Instance 239
Installing Agents on Servers 241
Discovering Windows Computers in a Trusted Domain 241
Manually Installing Agent in an Untrusted Domain or Workgroup 243
Configuring ACS Forwarder for Certificate Operation 246
Enabling ACS Forwarders. 246
Check Online for Update Rollups 247
Importing Windows Server Management Packs 247
Removing OpsMgr 248
Troubleshooting Your Installation 248
Summary 249
6 Upgrading to System Center 2012 Operations Manager 251
Planning Your Upgrade 251
Update OpsMgr 2007 R2 to Cumulative Update 4 or Later 251
Strategic Upgrade Decisions 252
In-Place Upgrade Versus Multi-Homed Migration 254
RMS and Gateway Upgrade Challenges 255
RMS Strategies 256
Gateway Strategies 257
Using the Upgrade Helper Management Pack 258
Performing an In-Place Upgrade 261
Upgrading the Single Server Management Group 262
Upgrading the Distributed Management Group 271
Upgrading from a Secondary Management Server 289
Performing a Multi-Homed Upgrade 297
Deploy OpsMgr 2012 Management Group 298
Multi-Home All Agents 299
Retire the OpsMgr 2007 R2 Management Group 302
Case Studies 304
Small Network: In-place OS, SQL Upgrades 304
Medium Enterprise: Preserve Database 306
Large Enterprise: Multi-Home Strategy 310
Summary 312
Part III Moving Toward Application-Centered Management 313
7 Configuring and Using System Center 2012 Operations Manager 315
Introducing the Operations Console 315
Connecting to the Operations Console 316
Confirming Management Group Health 319
A Quick Tour of the Operations Console 320
Configuring the Operations Console 323
Using the Monitoring Pane 324
Using the Authoring Pane 342
About the Reporting Pane 352
Administration Pane 355
My Workspace 368
Using Operations Manager: Beyond the Consoles 370
Using the Operations Console 371
Adding Management Packs 371
Deploying Agents 372
Fast Track 372
Summary 373
8 Installing and Configuring Agents 375
Understanding Core Concepts 375
How Discovery Works 376
Scheduling Discovery 378
Approval Process 378
Agent-Managed Systems 379
Agentless Managed Systems 382
Systems in an Unknown State 384
Network Devices 384
UNIX/Linux Systems 384
Discovering and Deploying Agents 384
Agent Supported Platforms 385
Agent Requirements 387
Management Pack Requirements for Operating System
Monitoring 388
Using the Discovery Wizard 389
Manual Agent Installation 398
Active Directory Integration 401
Group Policy Deployment 406
Configuration Manager Agent Deployment 408
Image-Based Deployment 410
OpsMgr Agent Port Requirements 411
Converting Agentless-Managed to Agent-Managed 411
Coexisting OpsMgr Agents with MOM 2005 412
Multi-Homed Agents 412
Managing Agents 413
Validating Agent Functionality 413
Converting Manually Installed Agents and Applying
Update Rollups 414
Event Log Sizes and Configurations 415
Pending Actions 416
Agent Settings 416
Agent Failover 416
Agent Internals 417
Removing or Renaming Agents 418
New User Interface on Windows Agents 419
AEM Versus Agent-Monitored and Agentless Monitoring. 420
Troubleshooting Tips 420
Troubleshooting Windows Agents 420
Troubleshooting UNIX/Linux Agents. 420
Fast Track 421
Summary 421
9 Complex Configurations 423
Implementing High Availability 424
Microsoft Failover Clustering for SQL Server 426
Using Log Shipping 429
Network Load Balancing the Data Access Service 432
Network Load Balancing the Web Console. 433
ACS High Availability 433
High Availability with Resource Pools 436
Modifying the Default Resource Pools Membership Behavior 436
About Gateway Server Resource Pools and Redundancy 439
Creating Resource Pools 441
Managing the RMS Emulator Role 442
Confirming the RMS Emulator Role 442
Moving the RMS Emulator Role 443
Removing the RMS Emulator Role 444
WAN Links and Gateways 445
Multi-Homing Agents 447
Connected Management Groups 450
Designing for Distributed Environments 451
High-Level Steps 451
Potential Pitfalls 453
Fast Track 454
Summary 454
10 Security and Compliance 455
Securing Operations Manager 455
About Role-Based Security 456
Operations on the Data Access Service 457
User Roles and Profiles 459
Run As Profiles and Run As Accounts 469
Required Accounts 473
Database Security. 483
Mutual Authentication 484
Agent Proxying 488
Using SSL to Connect to a Reporting Server 489
Using the Health Service Lockdown Tool 489
About Cross Platform Security 490
Firewall Considerations and Communications Security 491
Using Audit Collection Services 497
Planning for ACS 499
Deploying ACS 508
Administering ACS 512
Fast Track 525
Summary 525
11 Dashboards, Trending, and Forecasting 527
Built-in Dashboard Functionality 527
Using Templates 529
Using the Summary Dashboard 530
Using the Service Level Dashboard 531
Using Widgets 532
Using Widgets in SharePoint 538
What Built-in Dashboard Functionality Does Not Do 539
Prebuilt Dashboards 539
Network Monitoring Dashboards 539
Operations Manager Dashboards 541
APM Dashboards 544
Additional Dashboard Options 545
Visio Integration 546
Savision Live Maps 547
Silect Software 549
Bay Dynamics 549
InFront Consulting System Center Dashboard 549
Dundas Dashboards 549
SharePoint 2007 Dashboards 550
SQL Queries 551
Prebuilt Gadgets 551
Custom Gadgets 551
PerformancePoint 552
Power View 553
Reports, Trending, Forecasting, and Capacity Planning 553
Reporting in OpsMgr 554
Existing Reports and Trending 557
Forecasting and Capacity Planning with OpsMgr 560
Fast Track 562
Additional Reference Links 562
Summary 563
Part IV Administering System Center 2012 Operations Manager 565
12 Backup and Recovery 567
Roles of Key OpsMgr Files and Databases 568
Establishing a Backup Schedule 570
Database Grooming and Maintenance 572
Grooming the Operational Database 572
Grooming the Data Warehouse Database 573
Grooming the Audit Database 582
Grooming APM Data 582
Database Maintenance 585
Backing Up and Restoring the SQL Server Databases 589
Operations Manager Database Backups 590
Performing Operations Manager Database Restores 595
Moving the OpsMgr Databases to a Different Database Server 597
Backing Up Key Files 602
Backing Up Management Packs 603
Backing Up Reports 607
Backing Up SSRS Encryption Keys 609
Backing Up the IIS Metabase 610
Using Data Protection Manager 611
Installing DPM Agents on Untrusted Computers 611
Installing DPM Agents on Trusted Computers 612
Creating a DPM Protection Group for OpsMgr 613
Monitoring the DPM Status of the OpsMgr Protection Group 614
OpsMgr Recovery Scenarios Using DPM 615
Disaster Recovery Planning 617
Recovering from a Total Loss 617
Using Log Shipping 618
Other Approaches for Database Disaster Recovery 619
Recovering from a Downed Management Server 620
Fast Track 621
Summary 621
13 Administering Management Packs 623
Management Packs Defined 623
Model-Based Management 624
Management Pack Structure and Functionality 624
About Objects 628
Performing Diagnostics and Recovery 629
About Workflows 630
Understanding Data Types 633
Management Pack Elements. 633
ClassType 634
RelationshipType 635
DataType 635
SchemaType 635
Module Types 635
UnitMonitorType 636
Understanding Overrides 636
Management Pack Templates 640
Presentation Types 641
ConsoleTask 641
View 641
Folder 641
Report 642
ReportParameterControl 642
Run As Profiles 642
Sealing Management Packs 642
Finding Management Pack Information 644
Management Pack Updates 644
Determining Management Pack Versions 645
Checking the Version of an Installed Management Pack 646
Importing Management Packs through the Operations
Console 647
Management Pack Bundles 649
Planning for Deployment 650
Determine an Order to Implement Management Packs 650
Initial Tuning: Tuning by Function 651
Troubleshooting Recap 658
Exporting Management Packs 659
Importing Management Packs. 661
Managing Management Packs 666
System Center Internal Library 666
System Center Core Monitoring Agent Management 666
Viewing Management Pack Content and Overrides 667
Listing All Management Packs Associated with a Server 667
Fast Track 667
Summary 668
14 Monitoring with System Center 2012 Operations Manager 669
The Importance of Monitoring 670
About Rules 671
Alert-Generating Rules 672
Collection Rules 678
Using Monitors 686
Unit Monitors 687
Dependency Rollup and Aggregate Rollup Monitors 706
About Alerts 706
Generating Alerts 708
The Life Cycle of an Alert 709
Adding Knowledge 724
Using Company Knowledge 725
Integration with System Center Service Manager 727
ReSearch This: Internal and SharePoint 728
Locating Rules and Monitors in the Operations Console 730
Using Overrides 732
Defining Overrides 732
Creating an Override 734
Using the Authoring Pane to Locate Overrides 737
Using the Reporting Pane to Locate Overrides 738
Using the Command Shell to Locate Overrides 739
Creating Custom Resolution States 740
Maintenance Tuning 742
Whether to Tune or Fix 742
Operations Manager Versus Other Tools: A Difference in Approach 742
Tuning by Color 743
State Monitors Versus Alerts 743
Managing Alerts 744
Maintenance Mode in OpsMgr 745
Resource Kit Utilities 748
Fast Track 750
Summary 750
Part V Service-Oriented Monitoring 751
15 Monitoring .NET Applications 753
What Is APM? 754
APM Architecture. 755
Installing APM and Configuring .NET Application Monitoring 756
Advanced Settings 761
Additional Configuration 769
IIS Restart and Recycle 777
Configuration Conflicts 779
Identifying Thresholds and Namespaces 779
What APM Collects 781
APM in the Operations Manager Console 784
Using Dashboards 784
APM Views 785
Alerts and Drill-Down 785
Troubleshooting Applications Using the Application
Diagnostics Console 786
Using Views and Dashboards in the Diagnostics Console 786
Managing Events 789
Using the Application Advisor Console 799
Problems Distribution Analysis Report 799
Application Status Report 801
Best Practices for Scheduling Reports 802
Understanding APM Rules 804
Working with Rules 804
Best Practices for Using Rules 807
APM Global Configuration Options 808
Application Diagnostics Configuration 808
Configuring Application Advisor 810
Sensitive Data Considerations 811
Role-Based Access Approach 811
Configuring Data Collection and Using Sensitive Rules 812
Advanced APM Architecture 814
Light Events 815
Event Throttling 816
Aliasing Rules 817
Useful Overrides 819
Low-Level Agent Configuration 821
For AVIcode 5.7 Customers 822
New with Service Pack 1 822
Summary 824
16 Network Monitoring 825
Features and Capabilities 825
Supported Device Types 826
Out of the Box Monitoring 827
Network Monitoring Considerations 828
Firewall Requirements 829
Required Management Packs 829
Capacity Limitations 829
Resource Pool Considerations 830
About SNMP 830
SNMP Versions 830
Communications Basics 832
MIBs and OIDs 833
Using Run As Accounts 834
About SNMP v1 and v2c 835
Using SNMP v3 835
Discovering Network Devices 836
Types of Discovery Methods 837
Stages of Discovery 837
About Port Stitching 839
Creating a Discovery Rule 840
Deleting a Network Device 849
Restoring a Network Device 851
Monitoring Network Devices 851
Network Monitoring Groups and Usage 852
Retrieving Built-In Monitoring Workflows 853
Viewing Operational Data 856
Viewing Historical Data 860
Real World Scenarios 863
Troubleshooting Network Discovery and Monitoring 863
OpsMgr 2007 R2 Migration Considerations 866
Fast Track 868
Summary 869
17 Using Synthetic Transactions 871
Introducing Synthetic Transactions 871
Management Pack Templates 873
Predicting Behavior by Simulation 874
Watcher Nodes 875
Monitoring Web Applications 877
Creating a Web Application Synthetic Transaction 879
Creating a Web Application Availability Synthetic Transaction 889
Using OLE DB to Monitor Databases 896
Creating an OLE DB Synthetic Transaction 896
Viewing the OLE DB Transaction Performance Data 900
Monitoring Network Devices Through Port Activity 902
Creating a TCP Port Monitor 903
Viewing the TCP Port Performance Data 905
Using Synthetic Transactions in Application Monitoring 905
Creating the OLE DB Synthetic Transactions for OpsMgr 906
Creating the Web Availability Synthetic Transactions
for OpsMgr 906
Creating TCP Port Synthetic Transactions for OpsMgr. 907
Using Synthetic Transactions in a Distributed Application 908
Fast Track 909
Summary 910
18 Distributed Applications 911
Distributed Applications Overview 911
The Background of Distributed Applications 912
The Role of the OpsMgr Distributed Application 914
Predefined Distributed Applications 915
Operations Manager Management Group 916
Active Directory Topology Root 921
Enterprise Health Monitoring 925
Internet Explorer Service Template 926
Windows Explorer Data Source Service Template 932
Creating a Distributed Application Health Model 938
Line of Business Web Application Template 942
Messaging Template 948
Terminal Services Farm Template 950
.NET 3 Tier Application 951
Blank Template 952
Fast Track 959
Summary 959
19 Client Monitoring 961
Client Monitoring Features 961
Early Steps to AEM: Dr. Watson 962
Corporate Error Reporting: To AEM and MDOP DEM 962
Monitoring Client Machines 964
Client Monitoring Challenges 965
End User Problems Are Costly 966
Features in OpsMgr for Monitoring Clients 967
Monitoring Agentless Systems 968
AEM Architecture 968
Crash and Hang Monitoring 970
Client Monitoring Reports 982
CEIP and the Microsoft Privacy Statement 986
Monitoring Agent-Managed Systems. 992
Client Monitoring Management Pack 994
Preparing for Synthetic Transaction Monitoring 1000
Fast Track 1001
Summary 1002
Part VI Beyond Operations Manager 1003
20 Interoperability and Cross Platform 1005
Supported Platforms and Requirements. 1005
OS Monitoring 1007
New in 2012 1007
Cross Platform Agent Architecture 1007
Cross Platform Agent Communication 1008
Performance and Scalability Implications 1009
High Availability 1010
UNIX/Linux Agent Architecture Details 1011
OpsMgr Access to UNIX/Linux Computers 1012
Cross Platform Agent Deployment 1014
Preparing to Discover UNIX/Linux Computers 1015
Importing UNIX/Linux Management Packs 1019
Discovering Systems and Deploying the Agent
(Without Root) 1019
Manually Deploying the Cross Platform Agent 1025
Common Agent Deployment Errors 1026
Finding Monitoring Data in the Console 1027
Using Management Pack Templates 1029
UNIX/Linux Log File Template 1030
UNIX/Linux Process Template 1031
Shell Command Monitoring Templates 1035
Introducing Application Performance Monitoring 1051
JEE Configuration, Discovering, and Monitoring 1053
Configuring JEE Run As Security 1055
Importing JEE Management Packs 1060
Deploying BeanSpy 1062
Locating (Deploying) the BeanSpy Files 1062
Installing BeanSpy 1064
Verifying BeanSpy Is Accessible and Functional 1064
Enabling Deep Monitoring of JEE Applications 1065
Defining Deep Monitoring 1065
Enabling Deep Monitoring on Automatically Discovered JEE Application Servers 1065
Manual Discovery and Deep Monitoring Configuration 1066
Finding Monitoring Information 1067
JEE Application Monitoring Templates. 1069
JEE Application Availability Monitoring 1070
JEE Application Performance Monitoring 1076
Notes on UNIX Commands 1080
Fast Track 1082
Summary 1083
21 System Center 2012 Integration 1085
Service Manager Integration. 1086
System Center Operations Manager Configuration Item Connector 1086
Creating an Alert Connector 1089
Virtual Machine Manager Integration 1095
Configuring OpsMgr/VMM Integration 1096
Integrated Maintenance Mode (Hyper-V Host and Host Cluster Patching) 1101
Dynamically Generated Diagram Views (via Internal Connector) 1101
SQL Server Analysis Services Integration (Forecast Reporting). 1101
Data Protection Manager Integration 1103
Example: Recovering from DPM Backup Failure in the Operations Console 1103
Centralized Management Features 1104
Configuration Manager Integration 1104
Orchestrator Integration 1106
System Center Operations Manager Integration Pack 1106
Forwarding OpsMgr Alerts to/from Third-Party Systems 1110
Maximizing Business Value 1112
Bringing It All Together in the Microsoft Private Cloud 1112
What the Private Cloud Is 1113
Core Characteristics of the Cloud 1113
Benefits of the Cloud 1113
Visualization of Private Cloud Components 1114
Dynamically Generated Distributed Application Models 1114
Dashboard Views 1114
Monitoring Health, Performance, and Capacity 1115
Private Cloud Reporting 1116
Health, Availability, and Performance Reporting 1117
Forecasting (What-If) Reporting 1117
Private Cloud Usage Reporting 1117
Using Chargeback Reporting 1119
Fast Track 1121
Summary 1121
22 Authoring Management Packs and Reports 1123
Authoring Concepts 1123
Using Classes 1124
About Relationships 1126
Health Model 1127
Health Rollup 1128
Getting Started with Authoring 1128
Identifying Monitoring Requirements for the Application 1129
Identifying Monitoring Requirements for Each Component 1130
Writing the Management Pack 1132
Creating Classes 1133
Creating Discoveries 1146
Creating Monitors 1159
Creating Rules 1167
Using Views 1171
Testing Your Management Packs 1172
Creating Reports 1173
Fast Track 1180
Summary 1180
23 PowerShell and Operations Manager 1181
Windows PowerShell Cmdlet Primer 1182
Frequently Used and Useful Cmdlets 1182
PowerShell Execution Policy 1185
Signing PowerShell Scripts 1185
Adding the PowerShell Integrated Scripting Environment 1186
Filtering, Formatting, and Grouping with PowerShell. 1188
What's New in Operations Manager 2012 PowerShell 1192
Operations Manager 2007 Cmdlets. 1193
Operations Manager 2012 PowerShell Connection 1194
Using PowerShell v2 Feature to Start a Remote Console Connection 1195
Working with OpsMgr Management Group Connections 1195
Working with Agents 1196
Using Get-SCOMAgent 1197
Installing Agents with Install-SCOMAgent 1199
Uninstalling Agents with Uninstall-SCOMAgent 1200
Using Repair-SCOMAgent 1200
About Enable-SCOMAgentProxy 1201
Using Disable-SCOMAgentProxy 1201
Retrieving the AgentApproval Setting 1202
Setting the AgentApproval Setting 1202
Managing Maintenance Mode 1202
Starting Maintenance Mode 1203
Modifying an Active Maintenance Mode Window 1203
Working with Alerts 1203
Using Get-SCOMAlert 1204
About Set-SCOMAlert 1206
Setting Alert Resolution State with Resolve-SCOMAlert 1207
Working with Custom Alert Resolution States 1207
Modifying Alert Resolution Settings 1208
Administering Resource Pools 1209
Managing Licensing 1211
Retrieving License Information 1212
Upgrading from an Evaluation Copy 1212
Managing the RMS Emulator 1212
Determining the RMS Emulator 1212
Moving the RMS Emulator Role 1213
Removing the RMS Emulator Role 1213
Database Cmdlets 1214
Determining Operational Database Grooming Settings. 1214
Changing Grooming Settings for the Operational Database 1215
Retrieving Data Warehouse Database Settings 1216
Updating Data Warehouse Database Settings 1216
Creating Overrides in Bulk 1216
Exploring Classes and Instances 1218
Browsing Classes 1218
Exploring Discovered Instances 1218
Exploring Relationships. 1219
Exploring Groups 1219
Managing Notification Subscriptions 1220
Temporarily Disabling All Notification Subscriptions 1221
Removing Notification Subscriptions 1221
Copying Subscriptions 1221
Scripting Recurring Tasks 1222
Sample Scripts for Common Scenarios 1222
Some Useful One-Liners 1226
Fast Track 1229
Summary 1229
24 Operations Manager for the Service Provider 1231
OpsMgr and Service Delivery 1232
The Evolution of Microsoft Management Tools 1232
The Opportunity and Challenge 1235
Tools for Measuring Service 1235
The Management Cloud 1237
Defining the Management Cloud 1237
Minimum Architecture Requirements 1238
Scaling Models for the Service Provider 1240
Certificates and OpsMgr 1244
Enterprise Versus Stand-Alone CA 1245
Deploying the Certificate Authority 1248
Creating and Preparing the OpsMgr Certificate Template 1249
Publishing the Certificate Authority to the Internet 1250
Issuing OpsMgr Authentication Certificates 1254
Multi-Tenant OpsMgr 1261
Service Provider Business Requirements 1261
Techniques to Achieve Customer Isolation. 1261
The Customer Network 1275
Connectivity and Remote Access 1276
Installing the Gateway and Pushing Agents 1276
Manually Installing Direct-Reporting Agents 1277
Discovering Network Devices 1277
Enabling Deliverables 1278
Introducing Service Provider Foundation 1278
How SPF Helps Service Providers 1278
Brief Overview of SPF Internals 1279
Fast Track 1281
Summary 1281
Part VII Appendixes 1283
A OpsMgr By Example: Configuring and Tuning Management Packs 1285
Office SharePoint 2010 1286
SharePoint 2010 Management Pack Download 1286
SharePoint 2010 Management Pack Documentation 1287
Key Installation Steps for the SharePoint 2010 Management Pack 1287
Key Configuration Steps for the SharePoint 2010 Management Pack 1288
Common Alert Tuning for the SharePoint 2010 Management Pack 1291
Reference Links for the SharePoint 2010 Management Pack 1293
Lync Server 2010 1294
Lync Server 2010 Management Pack Download 1294
Lync Server 2010 Management Pack Documentation 1294
Key Installation Steps for the Lync Server 2010 Management Pack 1295
Key Configuration Steps for the Lync Server 2010 Management Pack 1295
Common Alert Tuning for the Lync Server 2010 Management Pack 1296
Reference Links for the Lync Server 2010 Management Pack. 1297
Dell Management Pack 1297
Dell Management Pack Download 1297
Dell Management Pack Documentation 1297
Key Installation Steps for the Dell Management Pack 1297
Key Configuration Steps for the Dell Management Pack 1300
Reference Links for the Dell Management Pack 1300
Network Monitoring 1301
Network Monitoring Packs Download 1301
Network Monitoring Packs Documentation. 1301
System Center 2012 Configuration Manager 1301
ConfigMgr 2012 Management Pack Download 1301
Configuration Manager 2012 Management Pack Documentation 1302
Key Installation Steps for the Configuration Manager 2012 Management Pack 1302
Key Configuration Steps for the ConfigMgr 2012 Management Pack 1302
Common Alert Tuning for the ConfigMgr 2012 Management Pack 1303
System Center 2012 Orchestrator 1303
System Center 2012 Orchestrator Monitoring Pack Download 1304
System Center 2012 Orchestrator Monitoring Pack Documentation 1304
System Center 2012 Orchestrator Monitoring Pack Prerequisites 1304
Key Installation Steps for the System Center 2012 Orchestrator Monitoring Pack 1304
Using the System Center 2012 Orchestrator Monitoring Pack 1305
Windows Azure Applications 1305
Windows Azure Applications Monitoring Pack Download 1306
Installing and Importing the Windows Azure Applications Monitoring Pack 1306
Windows Azure Applications Monitoring Pack Prerequisites 1306
Key Configuration Steps to Use the Windows Azure Applications Monitoring Pack 1306
Using the Windows Azure Applications Monitoring Pack 1308
Grooming Data from Windows Azure Storage Services 1308
Windows Server Operating System 1309
Windows Server Operating System Management Packs Download 1309
Windows Server Operating System Management Pack Documentation 1310
Monitoring Features of the Windows Server Operating System Management Pack 1310
Optional Configurations for the Windows Server Operating System Management Pack 1311
Windows Server Operating System Management Pack Reports 1312
B Performance Counters 1315
Counters Maintained by the Monitored Computer 1315
Counters Maintained by the Management Server 1318
Counters Maintained by the OpsMgr Connector 1323
Counters Maintained by the ACS Collector 1324
C Registry Settings 1327
About the Registry 1327
Operations Manager-Related Registry Keys 1329
D Reference URLs 1351
General Resources 1351
Microsoft's OpsMgr Resources 1364
Blogs 1368
OpsMgr Shell 1370
PowerShell Information 1372
Cross Platform 1373
System Center 1374
Public Forums. 1376
E Available Online 1377
Database Scripts 1377
PowerShell Failover Scripts. 1378
Cloning Notification Subscriptions 1378
Post Upgrade Cleanup Task. 1378
Discovery and Agent Activity 1378
Creating a Report User Role 1379
Obtaining SNMP Information 1379
ACS Database Sizing 1379
Virtual Machine Manager Dashboards 1379
Backing Up Your Management Group 1379
Authoring Files 1380
Live Links 1380
Index 1381
Fast Track: A Quick Look at What's New 2
Part I: Operations Management Overview and Concepts 2
Part II: Planning and Installation 3
Part III: Moving Toward Application-Centered Management 3
Part IV: Administering System Center 2012 Operations Manager 4
Part V: Service-Oriented Monitoring 4
Part VI: Beyond Operations Manager 5
Part VII: Appendixes 6
Disclaimers and Fine Print 6
Part I Operations Management Overview and Concepts 7
1 Operations Management Basics 9
Ten Reasons to Use Operations Manager 10
The Problem with Today's Systems 11
Why Do Systems Go Down? 12
No System Is an Island 13
Lack of Notification 14
Lack of Historical Information 15
Lack of Expertise 15
Lack of Methodology 16
Missing Information 16
False Alarms 17
Proliferation of Virtualization and Cloud Computing 17
The Bottom Line 17
Operations Management Defined 18
Microsoft's Strategy for Operations Management 20
Microsoft's Dynamic Systems Initiative 21
IT Infrastructure Library and Microsoft Operations Framework 24
ISO 20000 30
Optimizing Your Infrastructure 30
Managing System Health 34
Bridging the Operations Management Gap 35
Connecting Systems. 37
Notification: Errors and Availability 38
Historical Information 43
Built-in Expertise 45
Using a Methodology 47
Catching Missed Information 48
Reducing False Alarms 48
Managing Virtualization and the Cloud 49
Overview of Microsoft System Center 51
Reporting in System Center 52
Service Management 53
Protecting Data 53
Virtual Machine Management 54
Deploy and Manage in the Cloud 55
Orchestration and Automation 55
Cloud-Based Configuration Monitoring 55
Configuration Management. 55
Endpoint Protection 56
The Value Proposition of Operations Manager 56
Summary 57
2 What's New in System Center 2012 Operations Manager 59
The History of Operations Manager 59
The Early Years: MOM 2000 and MOM 2005 59
Operations Manager 2007 60
Operations Manager 2007 R2 and Beyond 61
Introducing System Center 2012 Operations Manager 62
Supported Configurations 64
Root Management Server and Root Management
Server Emulator 65
High Availability with Resource Pools 67
Network Monitoring Enhancements 70
Monitoring .NET Applications 71
Using PowerShell 72
Saving Overrides 72
Using the Console 73
Web Console Updates 73
Maintenance Mode on Management Servers 75
Dashboards 75
What's New in Security 75
Connector Functionality Replaced by System Center 2012
Orchestrator 76
Changes in Capacity 76
Terminology and Concepts 77
AEM: Capturing Application Crash Information 77
Operations Manager Agent 77
Audit Collection 77
Classes: Templates for Objects 77
Features Versus Components 77
Gateways 78
Heartbeats: Checking the Health of the Agent 78
Management Group 78
Management Pack 78
Management Server 79
Models 79
Resource Pool 79
RMS Emulator 79
Run As Account 79
Run As Profile 79
User Role 80
Summary 80
3 Looking Inside OpsMgr 81
Architectural Overview 82
System Center 2012 Integration 82
Management Group Defined 85
Server Features 87
Windows Services 95
System Center Management Service 96
System Center Data Access Service 97
System Center Management Configuration Service 97
OpsMgrVSSWriter Service 97
System Center Audit Forwarding Service 97
Audit Collection Service Collector Service 98
Application Performance Monitoring Service. 98
OpsMgr Communications Channels 98
How Does OpsMgr Do It? 101
Management Group Mechanics 101
Service Modeling 103
How Health Models Work 107
About State-Based Monitoring 109
Management Pack Schema 109
Populating the Health Model with Monitors 112
How Rules Differ from Monitors 119
OpsMgr as a Workflow Engine 120
Presentation Layer Scenarios 126
Using the Operations Console 127
Improvements to the Web Console 129
Portals into APM 129
OpsMgr Reporting 131
PowerShell as a Presentation Layer 131
Notification Channels 132
Fast Track 133
Summary 134
Part II Planning and Installation 135
4 Planning an Operations Manager Deployment 137
Envisioning Operations Manager 139
Understanding History, Requirements, and Goals 139
Vision 141
Scope 141
Risks 141
Planning Operations Manager 142
Designing 142
Planning for Licensing 171
Creating the Plan 175
Sample Designs 179
All-In-One Operations Manager 179
Small Organization 179
Midsized Organization 182
Geographically Dispersed Organization 183
Fast Track 185
Summary 186
5 Installing System Center 2012 Operations Manager 187
Planning Your Implementation 188
Installation Prerequisites. 189
Windows Domain Prerequisites 190
Windows Security Accounts 190
Software Requirements 191
Recommended Order of Installation 196
Single Server Deployment 197
Single Server Deployment: High-level Order of Installation 197
Two Server Deployment 198
Multiple Server Deployment 199
SQL Server 200
First Management Server 200
Additional Management Servers and Consoles 212
Reporting Server 217
Web Console 223
Gateway Server 230
Installing Audit Collection Services 235
Installing ACS on a Secondary Management Server 236
Deploying ACS Reporting to an SSRS Instance 239
Installing Agents on Servers 241
Discovering Windows Computers in a Trusted Domain 241
Manually Installing Agent in an Untrusted Domain or Workgroup 243
Configuring ACS Forwarder for Certificate Operation 246
Enabling ACS Forwarders. 246
Check Online for Update Rollups 247
Importing Windows Server Management Packs 247
Removing OpsMgr 248
Troubleshooting Your Installation 248
Summary 249
6 Upgrading to System Center 2012 Operations Manager 251
Planning Your Upgrade 251
Update OpsMgr 2007 R2 to Cumulative Update 4 or Later 251
Strategic Upgrade Decisions 252
In-Place Upgrade Versus Multi-Homed Migration 254
RMS and Gateway Upgrade Challenges 255
RMS Strategies 256
Gateway Strategies 257
Using the Upgrade Helper Management Pack 258
Performing an In-Place Upgrade 261
Upgrading the Single Server Management Group 262
Upgrading the Distributed Management Group 271
Upgrading from a Secondary Management Server 289
Performing a Multi-Homed Upgrade 297
Deploy OpsMgr 2012 Management Group 298
Multi-Home All Agents 299
Retire the OpsMgr 2007 R2 Management Group 302
Case Studies 304
Small Network: In-place OS, SQL Upgrades 304
Medium Enterprise: Preserve Database 306
Large Enterprise: Multi-Home Strategy 310
Summary 312
Part III Moving Toward Application-Centered Management 313
7 Configuring and Using System Center 2012 Operations Manager 315
Introducing the Operations Console 315
Connecting to the Operations Console 316
Confirming Management Group Health 319
A Quick Tour of the Operations Console 320
Configuring the Operations Console 323
Using the Monitoring Pane 324
Using the Authoring Pane 342
About the Reporting Pane 352
Administration Pane 355
My Workspace 368
Using Operations Manager: Beyond the Consoles 370
Using the Operations Console 371
Adding Management Packs 371
Deploying Agents 372
Fast Track 372
Summary 373
8 Installing and Configuring Agents 375
Understanding Core Concepts 375
How Discovery Works 376
Scheduling Discovery 378
Approval Process 378
Agent-Managed Systems 379
Agentless Managed Systems 382
Systems in an Unknown State 384
Network Devices 384
UNIX/Linux Systems 384
Discovering and Deploying Agents 384
Agent Supported Platforms 385
Agent Requirements 387
Management Pack Requirements for Operating System
Monitoring 388
Using the Discovery Wizard 389
Manual Agent Installation 398
Active Directory Integration 401
Group Policy Deployment 406
Configuration Manager Agent Deployment 408
Image-Based Deployment 410
OpsMgr Agent Port Requirements 411
Converting Agentless-Managed to Agent-Managed 411
Coexisting OpsMgr Agents with MOM 2005 412
Multi-Homed Agents 412
Managing Agents 413
Validating Agent Functionality 413
Converting Manually Installed Agents and Applying
Update Rollups 414
Event Log Sizes and Configurations 415
Pending Actions 416
Agent Settings 416
Agent Failover 416
Agent Internals 417
Removing or Renaming Agents 418
New User Interface on Windows Agents 419
AEM Versus Agent-Monitored and Agentless Monitoring. 420
Troubleshooting Tips 420
Troubleshooting Windows Agents 420
Troubleshooting UNIX/Linux Agents. 420
Fast Track 421
Summary 421
9 Complex Configurations 423
Implementing High Availability 424
Microsoft Failover Clustering for SQL Server 426
Using Log Shipping 429
Network Load Balancing the Data Access Service 432
Network Load Balancing the Web Console. 433
ACS High Availability 433
High Availability with Resource Pools 436
Modifying the Default Resource Pools Membership Behavior 436
About Gateway Server Resource Pools and Redundancy 439
Creating Resource Pools 441
Managing the RMS Emulator Role 442
Confirming the RMS Emulator Role 442
Moving the RMS Emulator Role 443
Removing the RMS Emulator Role 444
WAN Links and Gateways 445
Multi-Homing Agents 447
Connected Management Groups 450
Designing for Distributed Environments 451
High-Level Steps 451
Potential Pitfalls 453
Fast Track 454
Summary 454
10 Security and Compliance 455
Securing Operations Manager 455
About Role-Based Security 456
Operations on the Data Access Service 457
User Roles and Profiles 459
Run As Profiles and Run As Accounts 469
Required Accounts 473
Database Security. 483
Mutual Authentication 484
Agent Proxying 488
Using SSL to Connect to a Reporting Server 489
Using the Health Service Lockdown Tool 489
About Cross Platform Security 490
Firewall Considerations and Communications Security 491
Using Audit Collection Services 497
Planning for ACS 499
Deploying ACS 508
Administering ACS 512
Fast Track 525
Summary 525
11 Dashboards, Trending, and Forecasting 527
Built-in Dashboard Functionality 527
Using Templates 529
Using the Summary Dashboard 530
Using the Service Level Dashboard 531
Using Widgets 532
Using Widgets in SharePoint 538
What Built-in Dashboard Functionality Does Not Do 539
Prebuilt Dashboards 539
Network Monitoring Dashboards 539
Operations Manager Dashboards 541
APM Dashboards 544
Additional Dashboard Options 545
Visio Integration 546
Savision Live Maps 547
Silect Software 549
Bay Dynamics 549
InFront Consulting System Center Dashboard 549
Dundas Dashboards 549
SharePoint 2007 Dashboards 550
SQL Queries 551
Prebuilt Gadgets 551
Custom Gadgets 551
PerformancePoint 552
Power View 553
Reports, Trending, Forecasting, and Capacity Planning 553
Reporting in OpsMgr 554
Existing Reports and Trending 557
Forecasting and Capacity Planning with OpsMgr 560
Fast Track 562
Additional Reference Links 562
Summary 563
Part IV Administering System Center 2012 Operations Manager 565
12 Backup and Recovery 567
Roles of Key OpsMgr Files and Databases 568
Establishing a Backup Schedule 570
Database Grooming and Maintenance 572
Grooming the Operational Database 572
Grooming the Data Warehouse Database 573
Grooming the Audit Database 582
Grooming APM Data 582
Database Maintenance 585
Backing Up and Restoring the SQL Server Databases 589
Operations Manager Database Backups 590
Performing Operations Manager Database Restores 595
Moving the OpsMgr Databases to a Different Database Server 597
Backing Up Key Files 602
Backing Up Management Packs 603
Backing Up Reports 607
Backing Up SSRS Encryption Keys 609
Backing Up the IIS Metabase 610
Using Data Protection Manager 611
Installing DPM Agents on Untrusted Computers 611
Installing DPM Agents on Trusted Computers 612
Creating a DPM Protection Group for OpsMgr 613
Monitoring the DPM Status of the OpsMgr Protection Group 614
OpsMgr Recovery Scenarios Using DPM 615
Disaster Recovery Planning 617
Recovering from a Total Loss 617
Using Log Shipping 618
Other Approaches for Database Disaster Recovery 619
Recovering from a Downed Management Server 620
Fast Track 621
Summary 621
13 Administering Management Packs 623
Management Packs Defined 623
Model-Based Management 624
Management Pack Structure and Functionality 624
About Objects 628
Performing Diagnostics and Recovery 629
About Workflows 630
Understanding Data Types 633
Management Pack Elements. 633
ClassType 634
RelationshipType 635
DataType 635
SchemaType 635
Module Types 635
UnitMonitorType 636
Understanding Overrides 636
Management Pack Templates 640
Presentation Types 641
ConsoleTask 641
View 641
Folder 641
Report 642
ReportParameterControl 642
Run As Profiles 642
Sealing Management Packs 642
Finding Management Pack Information 644
Management Pack Updates 644
Determining Management Pack Versions 645
Checking the Version of an Installed Management Pack 646
Importing Management Packs through the Operations
Console 647
Management Pack Bundles 649
Planning for Deployment 650
Determine an Order to Implement Management Packs 650
Initial Tuning: Tuning by Function 651
Troubleshooting Recap 658
Exporting Management Packs 659
Importing Management Packs. 661
Managing Management Packs 666
System Center Internal Library 666
System Center Core Monitoring Agent Management 666
Viewing Management Pack Content and Overrides 667
Listing All Management Packs Associated with a Server 667
Fast Track 667
Summary 668
14 Monitoring with System Center 2012 Operations Manager 669
The Importance of Monitoring 670
About Rules 671
Alert-Generating Rules 672
Collection Rules 678
Using Monitors 686
Unit Monitors 687
Dependency Rollup and Aggregate Rollup Monitors 706
About Alerts 706
Generating Alerts 708
The Life Cycle of an Alert 709
Adding Knowledge 724
Using Company Knowledge 725
Integration with System Center Service Manager 727
ReSearch This: Internal and SharePoint 728
Locating Rules and Monitors in the Operations Console 730
Using Overrides 732
Defining Overrides 732
Creating an Override 734
Using the Authoring Pane to Locate Overrides 737
Using the Reporting Pane to Locate Overrides 738
Using the Command Shell to Locate Overrides 739
Creating Custom Resolution States 740
Maintenance Tuning 742
Whether to Tune or Fix 742
Operations Manager Versus Other Tools: A Difference in Approach 742
Tuning by Color 743
State Monitors Versus Alerts 743
Managing Alerts 744
Maintenance Mode in OpsMgr 745
Resource Kit Utilities 748
Fast Track 750
Summary 750
Part V Service-Oriented Monitoring 751
15 Monitoring .NET Applications 753
What Is APM? 754
APM Architecture. 755
Installing APM and Configuring .NET Application Monitoring 756
Advanced Settings 761
Additional Configuration 769
IIS Restart and Recycle 777
Configuration Conflicts 779
Identifying Thresholds and Namespaces 779
What APM Collects 781
APM in the Operations Manager Console 784
Using Dashboards 784
APM Views 785
Alerts and Drill-Down 785
Troubleshooting Applications Using the Application
Diagnostics Console 786
Using Views and Dashboards in the Diagnostics Console 786
Managing Events 789
Using the Application Advisor Console 799
Problems Distribution Analysis Report 799
Application Status Report 801
Best Practices for Scheduling Reports 802
Understanding APM Rules 804
Working with Rules 804
Best Practices for Using Rules 807
APM Global Configuration Options 808
Application Diagnostics Configuration 808
Configuring Application Advisor 810
Sensitive Data Considerations 811
Role-Based Access Approach 811
Configuring Data Collection and Using Sensitive Rules 812
Advanced APM Architecture 814
Light Events 815
Event Throttling 816
Aliasing Rules 817
Useful Overrides 819
Low-Level Agent Configuration 821
For AVIcode 5.7 Customers 822
New with Service Pack 1 822
Summary 824
16 Network Monitoring 825
Features and Capabilities 825
Supported Device Types 826
Out of the Box Monitoring 827
Network Monitoring Considerations 828
Firewall Requirements 829
Required Management Packs 829
Capacity Limitations 829
Resource Pool Considerations 830
About SNMP 830
SNMP Versions 830
Communications Basics 832
MIBs and OIDs 833
Using Run As Accounts 834
About SNMP v1 and v2c 835
Using SNMP v3 835
Discovering Network Devices 836
Types of Discovery Methods 837
Stages of Discovery 837
About Port Stitching 839
Creating a Discovery Rule 840
Deleting a Network Device 849
Restoring a Network Device 851
Monitoring Network Devices 851
Network Monitoring Groups and Usage 852
Retrieving Built-In Monitoring Workflows 853
Viewing Operational Data 856
Viewing Historical Data 860
Real World Scenarios 863
Troubleshooting Network Discovery and Monitoring 863
OpsMgr 2007 R2 Migration Considerations 866
Fast Track 868
Summary 869
17 Using Synthetic Transactions 871
Introducing Synthetic Transactions 871
Management Pack Templates 873
Predicting Behavior by Simulation 874
Watcher Nodes 875
Monitoring Web Applications 877
Creating a Web Application Synthetic Transaction 879
Creating a Web Application Availability Synthetic Transaction 889
Using OLE DB to Monitor Databases 896
Creating an OLE DB Synthetic Transaction 896
Viewing the OLE DB Transaction Performance Data 900
Monitoring Network Devices Through Port Activity 902
Creating a TCP Port Monitor 903
Viewing the TCP Port Performance Data 905
Using Synthetic Transactions in Application Monitoring 905
Creating the OLE DB Synthetic Transactions for OpsMgr 906
Creating the Web Availability Synthetic Transactions
for OpsMgr 906
Creating TCP Port Synthetic Transactions for OpsMgr. 907
Using Synthetic Transactions in a Distributed Application 908
Fast Track 909
Summary 910
18 Distributed Applications 911
Distributed Applications Overview 911
The Background of Distributed Applications 912
The Role of the OpsMgr Distributed Application 914
Predefined Distributed Applications 915
Operations Manager Management Group 916
Active Directory Topology Root 921
Enterprise Health Monitoring 925
Internet Explorer Service Template 926
Windows Explorer Data Source Service Template 932
Creating a Distributed Application Health Model 938
Line of Business Web Application Template 942
Messaging Template 948
Terminal Services Farm Template 950
.NET 3 Tier Application 951
Blank Template 952
Fast Track 959
Summary 959
19 Client Monitoring 961
Client Monitoring Features 961
Early Steps to AEM: Dr. Watson 962
Corporate Error Reporting: To AEM and MDOP DEM 962
Monitoring Client Machines 964
Client Monitoring Challenges 965
End User Problems Are Costly 966
Features in OpsMgr for Monitoring Clients 967
Monitoring Agentless Systems 968
AEM Architecture 968
Crash and Hang Monitoring 970
Client Monitoring Reports 982
CEIP and the Microsoft Privacy Statement 986
Monitoring Agent-Managed Systems. 992
Client Monitoring Management Pack 994
Preparing for Synthetic Transaction Monitoring 1000
Fast Track 1001
Summary 1002
Part VI Beyond Operations Manager 1003
20 Interoperability and Cross Platform 1005
Supported Platforms and Requirements. 1005
OS Monitoring 1007
New in 2012 1007
Cross Platform Agent Architecture 1007
Cross Platform Agent Communication 1008
Performance and Scalability Implications 1009
High Availability 1010
UNIX/Linux Agent Architecture Details 1011
OpsMgr Access to UNIX/Linux Computers 1012
Cross Platform Agent Deployment 1014
Preparing to Discover UNIX/Linux Computers 1015
Importing UNIX/Linux Management Packs 1019
Discovering Systems and Deploying the Agent
(Without Root) 1019
Manually Deploying the Cross Platform Agent 1025
Common Agent Deployment Errors 1026
Finding Monitoring Data in the Console 1027
Using Management Pack Templates 1029
UNIX/Linux Log File Template 1030
UNIX/Linux Process Template 1031
Shell Command Monitoring Templates 1035
Introducing Application Performance Monitoring 1051
JEE Configuration, Discovering, and Monitoring 1053
Configuring JEE Run As Security 1055
Importing JEE Management Packs 1060
Deploying BeanSpy 1062
Locating (Deploying) the BeanSpy Files 1062
Installing BeanSpy 1064
Verifying BeanSpy Is Accessible and Functional 1064
Enabling Deep Monitoring of JEE Applications 1065
Defining Deep Monitoring 1065
Enabling Deep Monitoring on Automatically Discovered JEE Application Servers 1065
Manual Discovery and Deep Monitoring Configuration 1066
Finding Monitoring Information 1067
JEE Application Monitoring Templates. 1069
JEE Application Availability Monitoring 1070
JEE Application Performance Monitoring 1076
Notes on UNIX Commands 1080
Fast Track 1082
Summary 1083
21 System Center 2012 Integration 1085
Service Manager Integration. 1086
System Center Operations Manager Configuration Item Connector 1086
Creating an Alert Connector 1089
Virtual Machine Manager Integration 1095
Configuring OpsMgr/VMM Integration 1096
Integrated Maintenance Mode (Hyper-V Host and Host Cluster Patching) 1101
Dynamically Generated Diagram Views (via Internal Connector) 1101
SQL Server Analysis Services Integration (Forecast Reporting). 1101
Data Protection Manager Integration 1103
Example: Recovering from DPM Backup Failure in the Operations Console 1103
Centralized Management Features 1104
Configuration Manager Integration 1104
Orchestrator Integration 1106
System Center Operations Manager Integration Pack 1106
Forwarding OpsMgr Alerts to/from Third-Party Systems 1110
Maximizing Business Value 1112
Bringing It All Together in the Microsoft Private Cloud 1112
What the Private Cloud Is 1113
Core Characteristics of the Cloud 1113
Benefits of the Cloud 1113
Visualization of Private Cloud Components 1114
Dynamically Generated Distributed Application Models 1114
Dashboard Views 1114
Monitoring Health, Performance, and Capacity 1115
Private Cloud Reporting 1116
Health, Availability, and Performance Reporting 1117
Forecasting (What-If) Reporting 1117
Private Cloud Usage Reporting 1117
Using Chargeback Reporting 1119
Fast Track 1121
Summary 1121
22 Authoring Management Packs and Reports 1123
Authoring Concepts 1123
Using Classes 1124
About Relationships 1126
Health Model 1127
Health Rollup 1128
Getting Started with Authoring 1128
Identifying Monitoring Requirements for the Application 1129
Identifying Monitoring Requirements for Each Component 1130
Writing the Management Pack 1132
Creating Classes 1133
Creating Discoveries 1146
Creating Monitors 1159
Creating Rules 1167
Using Views 1171
Testing Your Management Packs 1172
Creating Reports 1173
Fast Track 1180
Summary 1180
23 PowerShell and Operations Manager 1181
Windows PowerShell Cmdlet Primer 1182
Frequently Used and Useful Cmdlets 1182
PowerShell Execution Policy 1185
Signing PowerShell Scripts 1185
Adding the PowerShell Integrated Scripting Environment 1186
Filtering, Formatting, and Grouping with PowerShell. 1188
What's New in Operations Manager 2012 PowerShell 1192
Operations Manager 2007 Cmdlets. 1193
Operations Manager 2012 PowerShell Connection 1194
Using PowerShell v2 Feature to Start a Remote Console Connection 1195
Working with OpsMgr Management Group Connections 1195
Working with Agents 1196
Using Get-SCOMAgent 1197
Installing Agents with Install-SCOMAgent 1199
Uninstalling Agents with Uninstall-SCOMAgent 1200
Using Repair-SCOMAgent 1200
About Enable-SCOMAgentProxy 1201
Using Disable-SCOMAgentProxy 1201
Retrieving the AgentApproval Setting 1202
Setting the AgentApproval Setting 1202
Managing Maintenance Mode 1202
Starting Maintenance Mode 1203
Modifying an Active Maintenance Mode Window 1203
Working with Alerts 1203
Using Get-SCOMAlert 1204
About Set-SCOMAlert 1206
Setting Alert Resolution State with Resolve-SCOMAlert 1207
Working with Custom Alert Resolution States 1207
Modifying Alert Resolution Settings 1208
Administering Resource Pools 1209
Managing Licensing 1211
Retrieving License Information 1212
Upgrading from an Evaluation Copy 1212
Managing the RMS Emulator 1212
Determining the RMS Emulator 1212
Moving the RMS Emulator Role 1213
Removing the RMS Emulator Role 1213
Database Cmdlets 1214
Determining Operational Database Grooming Settings. 1214
Changing Grooming Settings for the Operational Database 1215
Retrieving Data Warehouse Database Settings 1216
Updating Data Warehouse Database Settings 1216
Creating Overrides in Bulk 1216
Exploring Classes and Instances 1218
Browsing Classes 1218
Exploring Discovered Instances 1218
Exploring Relationships. 1219
Exploring Groups 1219
Managing Notification Subscriptions 1220
Temporarily Disabling All Notification Subscriptions 1221
Removing Notification Subscriptions 1221
Copying Subscriptions 1221
Scripting Recurring Tasks 1222
Sample Scripts for Common Scenarios 1222
Some Useful One-Liners 1226
Fast Track 1229
Summary 1229
24 Operations Manager for the Service Provider 1231
OpsMgr and Service Delivery 1232
The Evolution of Microsoft Management Tools 1232
The Opportunity and Challenge 1235
Tools for Measuring Service 1235
The Management Cloud 1237
Defining the Management Cloud 1237
Minimum Architecture Requirements 1238
Scaling Models for the Service Provider 1240
Certificates and OpsMgr 1244
Enterprise Versus Stand-Alone CA 1245
Deploying the Certificate Authority 1248
Creating and Preparing the OpsMgr Certificate Template 1249
Publishing the Certificate Authority to the Internet 1250
Issuing OpsMgr Authentication Certificates 1254
Multi-Tenant OpsMgr 1261
Service Provider Business Requirements 1261
Techniques to Achieve Customer Isolation. 1261
The Customer Network 1275
Connectivity and Remote Access 1276
Installing the Gateway and Pushing Agents 1276
Manually Installing Direct-Reporting Agents 1277
Discovering Network Devices 1277
Enabling Deliverables 1278
Introducing Service Provider Foundation 1278
How SPF Helps Service Providers 1278
Brief Overview of SPF Internals 1279
Fast Track 1281
Summary 1281
Part VII Appendixes 1283
A OpsMgr By Example: Configuring and Tuning Management Packs 1285
Office SharePoint 2010 1286
SharePoint 2010 Management Pack Download 1286
SharePoint 2010 Management Pack Documentation 1287
Key Installation Steps for the SharePoint 2010 Management Pack 1287
Key Configuration Steps for the SharePoint 2010 Management Pack 1288
Common Alert Tuning for the SharePoint 2010 Management Pack 1291
Reference Links for the SharePoint 2010 Management Pack 1293
Lync Server 2010 1294
Lync Server 2010 Management Pack Download 1294
Lync Server 2010 Management Pack Documentation 1294
Key Installation Steps for the Lync Server 2010 Management Pack 1295
Key Configuration Steps for the Lync Server 2010 Management Pack 1295
Common Alert Tuning for the Lync Server 2010 Management Pack 1296
Reference Links for the Lync Server 2010 Management Pack. 1297
Dell Management Pack 1297
Dell Management Pack Download 1297
Dell Management Pack Documentation 1297
Key Installation Steps for the Dell Management Pack 1297
Key Configuration Steps for the Dell Management Pack 1300
Reference Links for the Dell Management Pack 1300
Network Monitoring 1301
Network Monitoring Packs Download 1301
Network Monitoring Packs Documentation. 1301
System Center 2012 Configuration Manager 1301
ConfigMgr 2012 Management Pack Download 1301
Configuration Manager 2012 Management Pack Documentation 1302
Key Installation Steps for the Configuration Manager 2012 Management Pack 1302
Key Configuration Steps for the ConfigMgr 2012 Management Pack 1302
Common Alert Tuning for the ConfigMgr 2012 Management Pack 1303
System Center 2012 Orchestrator 1303
System Center 2012 Orchestrator Monitoring Pack Download 1304
System Center 2012 Orchestrator Monitoring Pack Documentation 1304
System Center 2012 Orchestrator Monitoring Pack Prerequisites 1304
Key Installation Steps for the System Center 2012 Orchestrator Monitoring Pack 1304
Using the System Center 2012 Orchestrator Monitoring Pack 1305
Windows Azure Applications 1305
Windows Azure Applications Monitoring Pack Download 1306
Installing and Importing the Windows Azure Applications Monitoring Pack 1306
Windows Azure Applications Monitoring Pack Prerequisites 1306
Key Configuration Steps to Use the Windows Azure Applications Monitoring Pack 1306
Using the Windows Azure Applications Monitoring Pack 1308
Grooming Data from Windows Azure Storage Services 1308
Windows Server Operating System 1309
Windows Server Operating System Management Packs Download 1309
Windows Server Operating System Management Pack Documentation 1310
Monitoring Features of the Windows Server Operating System Management Pack 1310
Optional Configurations for the Windows Server Operating System Management Pack 1311
Windows Server Operating System Management Pack Reports 1312
B Performance Counters 1315
Counters Maintained by the Monitored Computer 1315
Counters Maintained by the Management Server 1318
Counters Maintained by the OpsMgr Connector 1323
Counters Maintained by the ACS Collector 1324
C Registry Settings 1327
About the Registry 1327
Operations Manager-Related Registry Keys 1329
D Reference URLs 1351
General Resources 1351
Microsoft's OpsMgr Resources 1364
Blogs 1368
OpsMgr Shell 1370
PowerShell Information 1372
Cross Platform 1373
System Center 1374
Public Forums. 1376
E Available Online 1377
Database Scripts 1377
PowerShell Failover Scripts. 1378
Cloning Notification Subscriptions 1378
Post Upgrade Cleanup Task. 1378
Discovery and Agent Activity 1378
Creating a Report User Role 1379
Obtaining SNMP Information 1379
ACS Database Sizing 1379
Virtual Machine Manager Dashboards 1379
Backing Up Your Management Group 1379
Authoring Files 1380
Live Links 1380
Index 1381
