Multilingualism at Work
From policies to practices in public, medical and business settings
1st Edition
Published on 14. July 2010
VIII, 274 pages
978-90-272-8802-8 (ISBN)
Description
This volume focuses on work situations in Europe, North America and South-Africa, such as academic, medical and public sector, or business settings, in which participants have to make constant use of more than one language to cooperate with partners, clients, or colleagues. Central questions are how the social and linguistic organization of work is adapted to the necessity of using different languages and how multilingualism impinges on the communicative outcome of different types of discourse or genres. Thus, the authors are all interested in multilingual practices 'at work', which is to say how different forms of multilingual communication are managed, flexibly adjusted to, acquired, and/or improved in a given workplace setting that often calls for particular implicit or explicit language policies. Thus, this volume contributes to the study of workplace communication in a globalized world by drawing on different types of authentic data.
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Bernd Meyer | Birgit Apfelbaum
Multilingualism at Work
From policies to practices in public, medical and business settings
Book
07/2010
John Benjamins Publishing Co
€79.50
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Content
- Multilingualism at Work
- Editorial page
- Title page
- LCC data
- Dedication page
- Table of contents
- Introduction. Multilingualism at work
- References
- Public sector
- Linguistic competence and professional identity in English medium instruction
- 1. Introduction
- 2. Professional identity in a university context
- 2.1 The acquisition of a new professional identity in ELF academic advising sessions
- 2.2 The role of linguistic competence in ELF in constructing and maintaining professional identity
- 2.3 "Professional Identity" and the micro-context of interactions
- 2.4 The macro-context of interactions and professional identity
- 3. Linguistic competence and professional identity in the interactional micro-context of academic advising sessions
- 3.1 Differences in the levels of linguistic competence inside the institutional hierarchy
- 3.2 Incongruent interactional behaviour as a consequence of divergent linguistic competences?
- 3.3 Self-perception of professional identity and incongruent interactional behaviour
- 3.4 Strategies for maintaining professional identity
- 4. Conclusion
- References
- Appendix
- The multilingual organization of remembrance in Nazi camp memorials
- 1. Introduction
- 2. Communicative practice in memorials
- 2.1 Qualitative research on memorials
- 2.2 Activity-specificity as a constraint on communicative practice
- 2.3 Interpreting in situations of institutional and professional language use
- 3. Research design
- 4. The "Days of Encounter" as interactional achievement
- 4.1 The official commemoration ceremony: Constraints on setting and participants
- 4.2 The opening addresses (Grußworte) by the State Secretary (Staatssekretär)
- 4.3 The commemorative speeches (Gedenkreden): A comparison of 2007 and 2008
- 4.4 How to deal with multilingual issues
- 4.5 Summary of findings
- 5. Conclusions and outcomes for training issues
- Transcription conventions
- References
- Achieving bilingualism in the Canadian federal public workplace
- 1. Introduction
- 2. Theoretical framework
- 3. Methodology
- 3.1 Participants
- 3.2 Methods
- 4. Analyses
- 4.1 The In-House Program
- 4.2 Case 1: Brian's successful L2 learning and retention
- 4.3 Case 2: Sara's limited L2 learning, use, and retention
- 4.4 Cross-case analyses
- 4.5 Official language use: Discourses and practices
- 4.6 In-House Program: Cause or effect of a cultural change in favour of French?
- 5. Discussion and perspectives
- References
- Medical sector
- Managing linguistic diversity in a South African HIV/AIDS day clinic
- 1. Introduction
- 2. Linguistic diversity in South Africa
- 3. South African national language policy
- 4. Regulating language in the workplace
- 5. The management of linguistic diversity in HIV clinics in the Western Cape
- 6. Management of multilingual resources in HIV consultations
- 6.1 On understanding how HIV is transmitted
- 6.2 On getting the chronology sorted out
- 6.3 On which language would have been easiest
- 6.4 On maintaining confidentiality
- 7. Conclusion: Relating policy to practice in the HIV clinics
- References
- Interpreter-mediated interaction as a way to promote multilingualism
- 1. Introduction: Multilingual societies and community interpreting
- 2. The data
- 3. The meaning of translation in interpreter-mediated interactions
- 4. After-sequence translation
- 4.1 Phase 1: Promoting narratives in dyadic sequences
- 4.2 Phase 2: Promoting "perspective-taking"
- 5. Coordination in negotiating translation relevance
- 6. Conclusions
- References
- Nurses as interpreters?
- 1. Language barriers in German hospitals
- 2. Approaches to health care interpreter training
- 2.1 Topics and methods in health care interpreter training in the US
- 2.2 Topics and methods in community interpreter training in Switzerland
- 3. Untrained bilingual medical staff as interpreters: A case study on risk communication in informed consent
- 3.1 Structure and functions of briefings for informed consent
- 3.2 Pointing out risks to the patient
- 3.3 Data analysis
- 4. Contents of interpreter training for bilingual medical employees
- 4.1 Contents derived from narrative interviews
- 4.2 Contents derived from the analysis of discourse data
- 5. Conclusions
- References
- Business sector
- Conflicting discourses of rapport and co-membership
- 1. Introduction
- 2. Gatekeeping encounters at the Day Labor Center
- 2.1 Research setting
- 3. Language brokering and methodology
- 4. Constructing co-membership and rapport
- 4.1 Rapport, solidarity, and linguistic accommodation
- 5. Solidarity and distance with Latino and Anglo employers
- 5.1 Co-membership without solida
- 6. Conclusions
- References
- Plurilingual practices at multilingual workplaces
- 1. Introduction
- 2. Analysis
- 2.1 Preliminary remarks
- 2.2 Contextualisation
- 2.3 Semiotic landscape
- 2.4 Recruitment policy
- 2.5 Internal communication
- 2.6 Plurilingual interaction: A case study
- 2.7 First conclusions
- 3. Perspectives
- References
- Do other languages than English matter?
- 1. Introduction
- 2. Data and methods
- 3. English
- 3.1 Host language
- 3.2 Mother tongue
- 4. Conclusion
- References
- Multilingual business writing
- Introduction
- Crisis'
- One-Voice-Policy
- A company and a global financial crisis: The Hypo Real Estate Group
- Form and function of the German letter to shareholders
- Letters to shareholders and the translation process
- Crisis communication in contrast
- Victim or defendant?
- Between actionism and normality
- Conclusion
- References
- Index
- The series Hamburg Studies on Multilingualism
