Perfect Phrases for Setting Performance Goals
1st Edition
Published on 16. March 2004
139 pages
978-0-07-145498-8 (ISBN)
Description
Set the bar for outstanding performanceA follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: - Makes it easy for managers to set high performance goals for executives, management, or non-managers employees
- Includes many categories of goals, from revenue and productivity goals to quality and personal development goals Facilitates the goal-setting process across the organization
- Includes a guide to writing a performance plan for any employee
Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.
- Includes many categories of goals, from revenue and productivity goals to quality and personal development goals Facilitates the goal-setting process across the organization
- Includes a guide to writing a performance plan for any employee
Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.
More details
Other editions
Additional editions
Douglas Max | Robert Bacal
Perfect Phrases for Setting Performance Goals
Book
03/2004
McGraw-Hill Professional
€8.65
Article exhausted; check different version
Persons
Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Content
- Cover Page
- Perfect Phrases for Setting Performance Goals
- Copyright Page
- Contents
- Preface
- About the Authors
- Part One. Background for Developing and Writing Performance Goals
- Using This Book to Write Better Performance Goals
- What Are Performance Goals Used for?
- For the Organization
- For the Manager
- For the Employee
- Where Do Performance Goals Come From?
- How to Use This Book
- What's Next?
- Setting Performance Goals That Work
- Specific and Measurable Goals? A Balancing Act
- Parts of a Goal Statement
- Goals Without Criteria
- The Goal-Setting Process
- 10 Tips for Setting Performance Goals
- Getting the Most from Performance Goals
- Using the Goals During the Year
- Using Goals for Evaluation and Appraisal
- Conclusion
- Part Two. Perfect Phrases for Setting Performance Goals
- Descriptive Contents
- Section One Performance Goals for Any Position
- Readiness for Work Goals
- Punctuality
- Attendance and Absenteeism
- Health
- Conflict Management and Team Contributions Goals
- Contributions to Team Health
- Contributions to Team Productivity
- Handling Customer Conflicts
- Handling Internal Conflicts
- Self-Management and Work Habits Goals
- Appearance and Clothing
- Ethical/Personal Conduct
- Organization and Use of Time
- Willingness to Help/Volunteer
- Work Outputs and Productivity Goals
- Own Work
- Contributing to Work of Others
- Contributing to Overall Productivity
- Personal and Skill Development Goals
- Assessment
- Formal Learning
- Informal Learning
- Communication- Goals
- Interpersonal/Team
- Management
- Customers
- Media Relations
- Section Two Performance Goals for General Management Responsibilities
- Managing Performance Goals
- Setting Performance Goals
- Communicating About Performance
- Observing and Documenting
- Performance Appraisal/Review
- Planning Goals
- Financial Planning
- Personnel Planning
- Strategic and Work-Unit Planning
- Work Planning/Scheduling
- Personnel/Hiring/Retention Goals
- Employee Retention
- Forecasting
- Interviewing
- Preparing for Hiring
- Leadership and Organizational Climate Goals
- Communication
- Personal and Staff Development
- Work Climate
- Productivity/Process Improvement/
- Organizational Results Goals
- Productivity
- Process Improvement
- Organizational Results
- Communications Goals
- Downwards
- Customers/Clients
- Peers
- Upwards
- Section Three Performance Goals for Specific Industries and Jobs
- Customer Service and Support-Management Goals
- Customer Communication/Satisfaction
- Customer Service Improvements
- Customer Service Management
- Customer Service Quality
- Customer Service and Support Goals
- Customer Communication
- Customer Satisfaction/Retention
- Customer Service Improvements
- Customer Service Management
- Customer Service Quality
- Information Technology: Hardware and Operations- Management Goals
- Project/Staff Management
- Purchasing and Maintenance
- Results Management
- Information Technology: Hardware and Operations Goals
- Backups/Disaster Recovery
- Customer Support
- Data and Hardware Security
- Maintenance and Operations
- New Equipment
- Information Technology: Software-Management Goals
- Communication/Training
- Productivity
- Project Management
- Information Technology: Software Goals
- Data Entry
- Business Systems Analysis
- Programming
- Testing
- System Deployment
- System Support (Help Desk)
- Financial Goals
- Bottom-Line Results
- Budgeting
- Conformance to Financial Practices
- Spending and Financial Control
- Processing
- Reporting and Communicating
- Revenue Enhancement
- Other
- Creative Communication Goals
- Copywriting
- Copyediting/Layout
- Graphic Design
- Web Site Design
- Production/Manufacturing Goals
- Quantity
- Quality
- Safety and Environment
- Food Preparation-Management Goals
- Cleanliness/Hygiene/Safety
- Cost-Effectiveness/Organization
- Quality
- Food Preparation Goals
- Cleanliness/Hygiene/Safety
- Innovation
- Inventory Control/Equipment
- Quality
- Food Services-Management Goals
- Catering
- Customer Service
- Employee Supervision and Training
- Facilities Management
- Food Services Goals
- Environment
- Order Taking/Processing
- Serving
- Transit/Transportation Goals
- Customer Support
- General Operations
- Safety and Maintenance
- Vehicle Operation
- Mechanical Repair and Trades Goals
- Customer Communication
- Diagnosis and Quality of Work
- Speed of Repair
- Work Planning and Estimating
- Human Resources and Personnel-Management Goals
- Compensation/Benefits
- Conformance
- Hiring
- Labor Relations
- Policy Development/Communication
- Staff Development
- Staff Retention/Promotion
- Staff Satisfaction
- Human Resources and Personnel Goals
- Hiring
- Staff Development
- Staff Retention/Promotion
- Staff Satisfaction
- Conformance
- Policy Development/Communication
- Work-Unit Support
- Compensation/Benefits
- Labor Relations
- Other
- Physical Plant Maintenance-Management Goals
- Cleaning
- Plant Maintenance
- Safety
- Physical Plant Maintenance Goals
- Cleaning
- Plant Maintenance
- Safety
- Retail/Merchandising-Management Goals
- Customer Service
- Scheduling/Staffing
- Store Management
- Retail/Merchandising Goals
- Checkout/Cash Register
- Customer Service
- Retail Environment
- Stock/Inventory
- Sales and Business Development-Management Goals
- Generating New Sales/Customers
- Managing Current Sales/Customer Relations
- Sales Strategy Development
- Sales Training/Communication
- Sales and Business Development Goals
- Managing Current Sales/Customers
- Generating New Sales/Customers
- Sales-Related Customer Relations
- Sales Strategy Development
- Sales Training
- Security-Management Goals
- Communication
- Compliance
- Improvement
- Supervision and Training
- Theft
- Security Goals
- Communication and Training
- Compliance
- Enforcement
- Improvement
- Theft
- Personal Security
- Premises Security
- Traffic Control
- Support-Management Goals
- Communication, Supervision, and Training
- Office Management
- Scheduling and Work Assignments
- Support Goals
- Clerical/Filing
- Reception
- Secretarial
- Switchboard/Phones
- Workplace Health and Safety-Management Goals
- Compliance
- Improvement and Investigation
- Training and Communication
- Work Environment
- Workplace Health and Safety Goals
- Compliance
- Improvement and Investigation
- Training and Communication
- Work Environment
