
Perfect Phrases for Setting Performance Goals
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
- Includes many categories of goals, from revenue and productivity goals to quality and personal development goals Facilitates the goal-setting process across the organization
- Includes a guide to writing a performance plan for any employee
Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.
More details
Other editions
Additional editions

Persons
Content
- Cover Page
- Perfect Phrases for Setting Performance Goals
- Copyright Page
- Contents
- Preface
- About the Authors
- Part One. Background for Developing and Writing Performance Goals
- Using This Book to Write Better Performance Goals
- What Are Performance Goals Used for?
- For the Organization
- For the Manager
- For the Employee
- Where Do Performance Goals Come From?
- How to Use This Book
- What's Next?
- Setting Performance Goals That Work
- Specific and Measurable Goals? A Balancing Act
- Parts of a Goal Statement
- Goals Without Criteria
- The Goal-Setting Process
- 10 Tips for Setting Performance Goals
- Getting the Most from Performance Goals
- Using the Goals During the Year
- Using Goals for Evaluation and Appraisal
- Conclusion
- Part Two. Perfect Phrases for Setting Performance Goals
- Descriptive Contents
- Section One Performance Goals for Any Position
- Readiness for Work Goals
- Punctuality
- Attendance and Absenteeism
- Health
- Conflict Management and Team Contributions Goals
- Contributions to Team Health
- Contributions to Team Productivity
- Handling Customer Conflicts
- Handling Internal Conflicts
- Self-Management and Work Habits Goals
- Appearance and Clothing
- Ethical/Personal Conduct
- Organization and Use of Time
- Willingness to Help/Volunteer
- Work Outputs and Productivity Goals
- Own Work
- Contributing to Work of Others
- Contributing to Overall Productivity
- Personal and Skill Development Goals
- Assessment
- Formal Learning
- Informal Learning
- Communication- Goals
- Interpersonal/Team
- Management
- Customers
- Media Relations
- Section Two Performance Goals for General Management Responsibilities
- Managing Performance Goals
- Setting Performance Goals
- Communicating About Performance
- Observing and Documenting
- Performance Appraisal/Review
- Planning Goals
- Financial Planning
- Personnel Planning
- Strategic and Work-Unit Planning
- Work Planning/Scheduling
- Personnel/Hiring/Retention Goals
- Employee Retention
- Forecasting
- Interviewing
- Preparing for Hiring
- Leadership and Organizational Climate Goals
- Communication
- Personal and Staff Development
- Work Climate
- Productivity/Process Improvement/
- Organizational Results Goals
- Productivity
- Process Improvement
- Organizational Results
- Communications Goals
- Downwards
- Customers/Clients
- Peers
- Upwards
- Section Three Performance Goals for Specific Industries and Jobs
- Customer Service and Support-Management Goals
- Customer Communication/Satisfaction
- Customer Service Improvements
- Customer Service Management
- Customer Service Quality
- Customer Service and Support Goals
- Customer Communication
- Customer Satisfaction/Retention
- Customer Service Improvements
- Customer Service Management
- Customer Service Quality
- Information Technology: Hardware and Operations- Management Goals
- Project/Staff Management
- Purchasing and Maintenance
- Results Management
- Information Technology: Hardware and Operations Goals
- Backups/Disaster Recovery
- Customer Support
- Data and Hardware Security
- Maintenance and Operations
- New Equipment
- Information Technology: Software-Management Goals
- Communication/Training
- Productivity
- Project Management
- Information Technology: Software Goals
- Data Entry
- Business Systems Analysis
- Programming
- Testing
- System Deployment
- System Support (Help Desk)
- Financial Goals
- Bottom-Line Results
- Budgeting
- Conformance to Financial Practices
- Spending and Financial Control
- Processing
- Reporting and Communicating
- Revenue Enhancement
- Other
- Creative Communication Goals
- Copywriting
- Copyediting/Layout
- Graphic Design
- Web Site Design
- Production/Manufacturing Goals
- Quantity
- Quality
- Safety and Environment
- Food Preparation-Management Goals
- Cleanliness/Hygiene/Safety
- Cost-Effectiveness/Organization
- Quality
- Food Preparation Goals
- Cleanliness/Hygiene/Safety
- Innovation
- Inventory Control/Equipment
- Quality
- Food Services-Management Goals
- Catering
- Customer Service
- Employee Supervision and Training
- Facilities Management
- Food Services Goals
- Environment
- Order Taking/Processing
- Serving
- Transit/Transportation Goals
- Customer Support
- General Operations
- Safety and Maintenance
- Vehicle Operation
- Mechanical Repair and Trades Goals
- Customer Communication
- Diagnosis and Quality of Work
- Speed of Repair
- Work Planning and Estimating
- Human Resources and Personnel-Management Goals
- Compensation/Benefits
- Conformance
- Hiring
- Labor Relations
- Policy Development/Communication
- Staff Development
- Staff Retention/Promotion
- Staff Satisfaction
- Human Resources and Personnel Goals
- Hiring
- Staff Development
- Staff Retention/Promotion
- Staff Satisfaction
- Conformance
- Policy Development/Communication
- Work-Unit Support
- Compensation/Benefits
- Labor Relations
- Other
- Physical Plant Maintenance-Management Goals
- Cleaning
- Plant Maintenance
- Safety
- Physical Plant Maintenance Goals
- Cleaning
- Plant Maintenance
- Safety
- Retail/Merchandising-Management Goals
- Customer Service
- Scheduling/Staffing
- Store Management
- Retail/Merchandising Goals
- Checkout/Cash Register
- Customer Service
- Retail Environment
- Stock/Inventory
- Sales and Business Development-Management Goals
- Generating New Sales/Customers
- Managing Current Sales/Customer Relations
- Sales Strategy Development
- Sales Training/Communication
- Sales and Business Development Goals
- Managing Current Sales/Customers
- Generating New Sales/Customers
- Sales-Related Customer Relations
- Sales Strategy Development
- Sales Training
- Security-Management Goals
- Communication
- Compliance
- Improvement
- Supervision and Training
- Theft
- Security Goals
- Communication and Training
- Compliance
- Enforcement
- Improvement
- Theft
- Personal Security
- Premises Security
- Traffic Control
- Support-Management Goals
- Communication, Supervision, and Training
- Office Management
- Scheduling and Work Assignments
- Support Goals
- Clerical/Filing
- Reception
- Secretarial
- Switchboard/Phones
- Workplace Health and Safety-Management Goals
- Compliance
- Improvement and Investigation
- Training and Communication
- Work Environment
- Workplace Health and Safety Goals
- Compliance
- Improvement and Investigation
- Training and Communication
- Work Environment
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePub works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our ebook Help page.