Performance Indicators for Wastewater Services
Published on 30. September 2003
187 pages
978-1-78040-279-6 (ISBN)
Description
The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application. This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. Contents Structure of the wastewater PI-System Data reporting Context Information Performance Indicators Implementation Strategy for the PI-System Appendix 1 - Glossary of technical terms Appendix 2 - Data Definition and Processing Rules Appendix 3 (c)SIGMA Lite WW
More details
Series
Edition
Illustrated edition
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Edition type
Illustrated edition
File size
1,79 MB
ISBN-13
978-1-78040-279-6 (9781780402796)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
R. Matos | A. Cardoso | Richard M. Ashley
Performance Indicators for Wastewater Services
Book
09/2003
IWA Publishing
€148.00
Article exhausted; check different version
Content
- Cover
- Copyright
- Content
- List of Figures
- List of Tables
- Foreword
- Preface
- Acknowledgments
- Measurement Units and Symbols
- Abbreviations
- Other Conventions
- 1. Introduction
- 1.1 Background
- 1.2 Why use performance indicators
- 1.3 Usage of performance indicators
- 1.4 Performance indicators as a component of benchmarking
- 1.5 International Standardisation of water supply and wastewater services
- 2. Development of a manual for wastewater service PIs from the water supply manual
- 2.1 The IWA manual of PIs for water supply
- 2.2 Lessons from the water supply PI pilot testing
- 3. About this manual
- 3.1 Scope
- 3.2 Structure of the document
- 4. The wastewater PI system
- 4.1 Outline
- 4.2 The PI and CI concepts
- 4.3 The wastewater undertaking context
- 4.4 Wastewater system description
- 4.5 Organisational functions and definitions
- 4.6 Financial aspects
- 4.7 Structure of the PI system
- 5. Implementation strategy of a PI system
- 5.1 Introduction
- 5.2 Definition of the strategic performance assessment policy
- 5.3 Selection of PIs to be assessed
- 5.4 Implementation of important PIs
- 5.5 PI assessment, reporting and result interpretation
- 5.6 Definition and implementation of improvement measures
- 6. Data reporting
- 6.1 Confidence grading scheme
- 6.2 Confidence grades
- 6.3 Confidence grades examples
- 6.4 Periods for data assessment
- 7. Performance Indicators
- 7.1 The PI framework
- 7.2 Environmental indicators (wEn)
- 7.3 Personnel indicators (wPe)
- 7.4 Physical indicators (wPh)
- 7.5 Operational indicators (wOp)
- 7.6 Quality of service indicators (wQS)
- 7.7 Economic and financial indicators (wFi)
- 8. Context information
- 8.1 Introduction
- 8.2 Undertaking profile
- 8.3 System profile
- 8.4 Region profile
- 9. References
- 10. About the authors
- Appendix 1 - Glossary
- Appendix 2 - Variables definitions
- Appendix 3 - Example of significance levels assignment for PI
- Appendix 4 - SIGMA Lite WW
