User Research
Improve Product and Service Design and Enhance Your UX Research
3rd Edition
Published on 3. December 2025
384 pages
978-1-3986-2508-2 (ISBN)
Description
Many businesses are rooted in creating desirable products and services for users, but fail to consider the consumer. How can they create products and services that work for users? This book has the answers.
User experience research, (UX research) focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows mid-career professionals and academic readers how to use the vast array of user research methods available. Written by Stephanie Marsh, one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research.
Covering all the key research methods including face-to-face user testing, card sorting, surveys and many more, the book gives expert insight into the nuances, advantages and disadvantages of each. While also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its third edition, User Research provides new insight into how to incorporate cross-functional collaboration when approaching user research, how to navigate the ever-changing world of GDPR as AI enters the research space and a pathway to founding their products and services with the understanding of consumer behaviour.
User experience research, (UX research) focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows mid-career professionals and academic readers how to use the vast array of user research methods available. Written by Stephanie Marsh, one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research.
Covering all the key research methods including face-to-face user testing, card sorting, surveys and many more, the book gives expert insight into the nuances, advantages and disadvantages of each. While also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its third edition, User Research provides new insight into how to incorporate cross-functional collaboration when approaching user research, how to navigate the ever-changing world of GDPR as AI enters the research space and a pathway to founding their products and services with the understanding of consumer behaviour.
More details
Edition
3rd Revised edition
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Edition type
Revised edition
File size
6,82 MB
ISBN-13
978-1-3986-2508-2 (9781398625082)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
12/2025
3rd Edition
Kogan Page Ltd
€45.10
Shipment within 10-20 days
Book
12/2025
3rd Edition
Kogan Page Ltd
€68.40
Shipment within 10-20 days
Person
Stephanie Marsh (she/they) is a leading expert in UX Research and UX Research Operations based in the UK. As the former Head of User Research and Analysis at the UK Government Digital Service and Head of Digital at the UK Ministry of Defence, they have played a pivotal role in advancing digital innovation within the public sector. Previously a Bunnyfoot consultant, one of the UK's leading UX consultancies, Stephanie has applied their expertise to enhance user experiences across diverse industries. As a respected thought leader, she has contributed to peer-reviewed publications and shared insights through speaking engagements at conferences and industry events.
Content
Chapter - 01: Introduction - why is user research so important?; Section - ONE: The fundamentals - what good research looks like; Chapter - 02: Planning your user research; Chapter - 03: Best practice in user research - what, why and how; Chapter - 04: Managing user research for successful outcomes; Chapter - 05: Getting the legal and ethical stuff right; Chapter - 06: Cross-functional working; Section - TWO: Selecting and using user research methods; Chapter - 07: Usability testing - observing people doing things; Chapter - 08: User interviews - understanding people's experience through talking to them; Chapter - 09: Surveys - how to gauge a widespread user response; Chapter - 10: Getting the best out of stakeholder workshops - collaborative sessions for constructive work with key participants; Chapter - 11: Content testing - what do people think your content means?; Chapter - 12: Card sorting - understanding how people group and relate things; Chapter - 13: Information architecture validation through tree testing - does the structure of your information work for your users?; Chapter - 14: Diary studies - how to capture user research data over time; Chapter - 15: Contextual inquiry - interviewing people in their own environment; Chapter - 16: Ethnography and pop-up research - observing how people behave and running fast-paced research in the real world; Chapter - 17: How to combine user research methodologies; Section - THREE: Analysing user research data and communicating the insights; Chapter - 18: In-depth analysis - understanding your qualitative data; Chapter - 19: Fast-paced analysis; Chapter - 20: Analysing usability data and cataloguing issues and needs; Chapter - 21: Making recommendations - how to make your research findings and insights actionable; Chapter - 22: Creating impactful executive summaries and detailed reports to present results; Chapter - 23: Tools for analysis and UX storytelling; Chapter - 24: Conclusion;
