Service Work
Critical Perspectives
Published on 20. August 2008
216 pages
978-1-135-92661-8 (ISBN)
Description
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Reviews / Votes
Service work is the future and the future is here. Our concepts for understanding work, however, are still deeply tied to the industrial workplace. Service Work moves us decisively toward our future by its keen development of such concepts as authenticity, emotion work, constructed realities (think "Disney Princesses"), the service triangle and the control and exploitation of consumers. These are the concepts of the future for the study of work. - Randy Hodson, Editor, American Sociological ReviewThis collection sparkles with insight and dispute - exactly what a critical text should do. Top-flight authors bring fresh light to the now all-pervasive, grassroots, service economy. It is where frontliners are employed to 'serve' with a literal or virtual smile; to be concerned or caring; to simultaneously please both employer and customer. With different tools, the contributors dig beneath the surface of this world to reveal its assumptions, tensions, contradictions and possibilities. This is a key book, not just for critical organizational theorists, but for any student who feels curious or uneasy about the seemingly unstoppable growth of service work.- Stephen Fineman, School of Management, University of Bath
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Illustrations
2 s/w Tabellen
2 tables
File size
4,74 MB
ISBN-13
978-1-135-92661-8 (9781135926618)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
08/2008
1st Edition
Routledge
€206.20
Shipment within 15-20 days
Book
08/2008
1st Edition
Routledge
€71.20
Shipment within 15-20 days
Persons
Marek Korczynski is Professor of Sociology of Work at Loughborough University. He is the author of On the Front Line: Organization of Work in the Information Economy, co-authored with Steve Frenkel, Karen Shrine, and May Tam, Social Theory at Work, co-edited with Randy Hodson and Paul Edwards, and Human Resource Management in Service Work (Palgave MacMillan 2002). Cameron Macdonald is Assistant Professor in the Sociology Department of the University of Wisconsin-Madison. She is the author of Shadow Mothers: Nannies, Au Pairs, and the Micropolitics of Mothering, and Working in the Service Society (co-edited with Carmen Sirianni).
Content
1. Critical Perspectives on Service Work: An Introduction, Marek Korczynski and Cameron Macdonald 2. Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Cafe 3.The Globalization of Nothing and the Outsourcing of Service Work 4. The Disneyization of Society 5. Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy 6. Labor Process Theory: Putting the Materialism Back into the Meaning of Service Work 7. Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work 8. The Globalization of Care 9. The Promise of Service Worker Unionism 10. Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle
