
Entrepreneurial and Innovative Practices in Public Institutions
Description
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The volume constitutes a reference guide for decision makers, managers and policy makers engaged in the public sector who want to differentiate their performance by fostering entrepreneurial and innovative practices in the scope of public administration that can enhance citizens' quality of life. This volume is also a reference guide for scholars, policy makers and practitioners interested on public innovation.
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Persons
Helena Alves is assistant professor at UBI, Portugal. She has a Ph.D. in Management and she has been doing research in the area of public and nonprofit marketing. Her areas of expertise include Customer Satisfaction, Services marketing, Tourism marketing and public and nonprofit marketing having authored and co-authored several articles and book chapters on this topics. Currently she is editor of the International Review on Public and nonprofit marketing. She is member of several editorial boards, namely, the Service Industries Journal, the Journal of Business Excellence, Service Business, Contemporary Research on Organization Management and Administration, Journal of Service Science and Management, Portuguese Marketing Review among others. She has published some articles in The Service Industries Journal, Total Quality Management, International Review on Public and non-Profit Marketing, Management Decision, Journal of Educational Management, and Services Business, among others. She is president for Portugal of the International Association on Public and Nonprofit Marketing.
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