Microsoft Operations Framework 4.0
1st Edition
Published on 9. September 2008
182 pages
978-90-8753-287-1 (ISBN)
Description
Microsoft® Operations Framework - A Pocket Guide
Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating:
Community-generated processes for planning, delivering, operating, and managing IT
Governance, risk, and compliance activities
Management reviews
Microsoft Solutions Framework (MSF) best practices
The goal of MOF is to provide guidance to IT organizations to help them create, operate, and support IT services while ensuring that the investment in IT delivers expected business value at an acceptable level of risk.
MOF's purpose is to create an environment where business and IT can work together toward operational maturity, using a proactive model that defines processes and standard procedures to gain efficiency and effectiveness. MOF promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services.
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Additional editions
Dave Pultorak | Microsoft Corporation | Pete Quagliariello
MOF (Microsoft Operations Framework): A Pocket Guide: V 4.0 (2008): Version 4.0
IT Service Operations Management
Book
05/2006
Van Haren Publishing BV
€42.23
No shipping information available
Content
1 - Foreword [Seite 10]
2 - 1. MOF 4.0 Overview and FAQ [Seite 14]
2.1 - Introduction to MOF 4.0 [Seite 14]
3 - 2. MOF 4.0 at a Glance [Seite 22]
3.1 - How MOF 4.0 is Structured [Seite 22]
3.2 - The IT Service Lifecycle [Seite 22]
4 - 3. The Manage Layer [Seite 30]
4.1 - Overview of the Manage Layer [Seite 30]
4.2 - SMFs, Management Reviews, and their Relationship in the Manage Layer [Seite 32]
4.3 - Management Reviews [Seite 33]
4.4 - Key Terms [Seite 34]
4.5 - Governance, Risk, and Compliance (GRC) SMF [Seite 38]
4.6 - Change and Configuration SMF [Seite 48]
4.7 - Team SMF [Seite 60]
4.8 - Key Terms [Seite 62]
4.9 - Accountabilities and Role Types [Seite 63]
4.10 - Improving Management in Your Organization [Seite 70]
5 - 4. The Plan Phase [Seite 72]
5.1 - Overview of the Plan Phase [Seite 72]
5.2 - SMFs, Management Reviews, and their Relationship in the Plan Phase [Seite 74]
5.3 - Management Reviews [Seite 75]
5.4 - Key Terms [Seite 78]
5.5 - Business/IT Alignment SMF [Seite 81]
5.6 - Reliability SMF [Seite 88]
5.7 - Policy SMF [Seite 94]
5.8 - Financial Management SMF [Seite 100]
5.9 - Improving Planning in Your Organization [Seite 105]
6 - 5. The Deliver Phase [Seite 108]
6.1 - Overview of the Deliver Phase [Seite 108]
6.2 - SMFs, Management Reviews, and their Relationship in the Deliver Phase [Seite 110]
6.3 - Key Terms [Seite 113]
6.4 - Envision SMF [Seite 116]
6.5 - Project Planning SMF [Seite 120]
6.6 - Build SMF [Seite 126]
6.7 - Stabilize SMF [Seite 130]
6.8 - Deploy SMF [Seite 134]
6.9 - Improving Delivery in Your Organization [Seite 137]
7 - 6. The Operate Phase [Seite 140]
7.1 - Overview of the Operate Phase [Seite 140]
7.2 - SMFs, Management Reviews, and their Relationship in the Operate Phase [Seite 142]
7.3 - Key Terms [Seite 145]
7.4 - Operations SMF [Seite 148]
7.5 - Service Monitoring and Control (SMC) SMF [Seite 154]
7.6 - Customer Service SMF [Seite 158]
7.7 - Problem Management SMF [Seite 166]
7.8 - Improving Operations in Your Organization [Seite 172]
8 - 7. Getting Started with MOF 4.0: Microsoft© Products and Solutions [Seite 176]
8.1 - System Center Family of Products [Seite 177]
8.2 - Solution Accelerators [Seite 179]
8.3 - Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft© [Seite 180]
2 - 1. MOF 4.0 Overview and FAQ [Seite 14]
2.1 - Introduction to MOF 4.0 [Seite 14]
3 - 2. MOF 4.0 at a Glance [Seite 22]
3.1 - How MOF 4.0 is Structured [Seite 22]
3.2 - The IT Service Lifecycle [Seite 22]
4 - 3. The Manage Layer [Seite 30]
4.1 - Overview of the Manage Layer [Seite 30]
4.2 - SMFs, Management Reviews, and their Relationship in the Manage Layer [Seite 32]
4.3 - Management Reviews [Seite 33]
4.4 - Key Terms [Seite 34]
4.5 - Governance, Risk, and Compliance (GRC) SMF [Seite 38]
4.6 - Change and Configuration SMF [Seite 48]
4.7 - Team SMF [Seite 60]
4.8 - Key Terms [Seite 62]
4.9 - Accountabilities and Role Types [Seite 63]
4.10 - Improving Management in Your Organization [Seite 70]
5 - 4. The Plan Phase [Seite 72]
5.1 - Overview of the Plan Phase [Seite 72]
5.2 - SMFs, Management Reviews, and their Relationship in the Plan Phase [Seite 74]
5.3 - Management Reviews [Seite 75]
5.4 - Key Terms [Seite 78]
5.5 - Business/IT Alignment SMF [Seite 81]
5.6 - Reliability SMF [Seite 88]
5.7 - Policy SMF [Seite 94]
5.8 - Financial Management SMF [Seite 100]
5.9 - Improving Planning in Your Organization [Seite 105]
6 - 5. The Deliver Phase [Seite 108]
6.1 - Overview of the Deliver Phase [Seite 108]
6.2 - SMFs, Management Reviews, and their Relationship in the Deliver Phase [Seite 110]
6.3 - Key Terms [Seite 113]
6.4 - Envision SMF [Seite 116]
6.5 - Project Planning SMF [Seite 120]
6.6 - Build SMF [Seite 126]
6.7 - Stabilize SMF [Seite 130]
6.8 - Deploy SMF [Seite 134]
6.9 - Improving Delivery in Your Organization [Seite 137]
7 - 6. The Operate Phase [Seite 140]
7.1 - Overview of the Operate Phase [Seite 140]
7.2 - SMFs, Management Reviews, and their Relationship in the Operate Phase [Seite 142]
7.3 - Key Terms [Seite 145]
7.4 - Operations SMF [Seite 148]
7.5 - Service Monitoring and Control (SMC) SMF [Seite 154]
7.6 - Customer Service SMF [Seite 158]
7.7 - Problem Management SMF [Seite 166]
7.8 - Improving Operations in Your Organization [Seite 172]
8 - 7. Getting Started with MOF 4.0: Microsoft© Products and Solutions [Seite 176]
8.1 - System Center Family of Products [Seite 177]
8.2 - Solution Accelerators [Seite 179]
8.3 - Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft© [Seite 180]
