Pocket Guide for Hospitality Managers
1st Edition
Published on 17. December 2019
248 pages
978-1-000-03597-1 (ISBN)
Description
A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.
The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for
careers within the hospitality industry.With a 'how to do' agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.
Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for
careers within the hospitality industry.With a 'how to do' agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.
Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
More details
Series
Edition
1. Auflage
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
ISBN-13
978-1-000-03597-1 (9781000035971)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Conrad Lashley | Michael N. Chibili
Pocket Guide for Hospitality Managers
Book
12/2019
1st Edition
Wolters-Noordhoff B.V.
€68.27
Shipment within 15-20 days
Conrad Lashley | Michael N. Chibili
Pocket Guide for Hospitality Managers
Book
12/2019
1st Edition
Routledge
€222.84
Shipment within 15-20 days
Persons
Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.
Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.
Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.
Content
1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit's business plan
