Internet Retail Operations
Integrating Theory and Practice for Managers
1st Edition
Published on 19. July 2011
268 pages
978-1-4665-0925-2 (ISBN)
Description
The rise of the Internet as the first choice for retail shoppers presents new challenges for retailers and suppliers. This book details how information technology evolved to play such a role in retail supply chain networks, how this has impacted supply chain networks, and how this has changed service operations. The first part of the text addresses information technology in relation to service and retail industries. The second part covers how the new supply chain dynamics impacts traditional service and retail delivery, the costs involved, the impacts on customer service, and customer expectations. The third part presents case studies of how different retailers meet challenges.
More details
Series
Language
English
Place of publication
Baton Rouge
United States
Publishing group
Taylor & Francis Inc
Target group
Professional and scholarly
Product notice
Reflowable
Illustrations
92 s/w Abbildungen, 21 s/w Tabellen
92 b/w images and 21 tables
File size
2,99 MB
ISBN-13
978-1-4665-0925-2 (9781466509252)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Timothy M. Laseter | Elliot Rabinovich
Internet Retail Operations
Integrating Theory and Practice for Managers
Book
07/2011
1st Edition
CRC Press
€126.50
Shipment within 15-20 days
Persons
Elliot Rabinovich serves on the faculty at the W.P. Carey School of Business, Arizona State University and brings deep expertise in academic research with a focus on e-commerce and supply chain management. His award-winning research has generated over 20 articles to date in leading academic journals including California Management Review, Decision Sciences, Journal of Business Logistics, Journal of Operations Management, and the MIT-Sloan Management Review. In 2005, he designed and started an annual MBA course on e-commerce and supply chain and service operations management at the W.P. Carey School of Business. He earned a BS in Civil Engineering from the School of Engineering of Antioquia, and a Ph.D. in Logistics-Supply Chain Management from the Robert H. Smith School of Business, University of Maryland.
Tim Laseter brings twenty years of industry experience in operations strategy and supply chain management as both an industry practitioner and consultant to leading companies. In 2002 he transitioned to academia by leaving his partnership position at Booz Allen Hamilton to complete his doctorate and join the Darden Graduate Business School at the University of Virginia. He now works as an independent consultant while serving as a visiting professor at Darden, the London Business School, IESE Business School in Barcelona, the Stern School at NYU, and Emory's Goizueta School in Atlanta. A prolific writer for practitioners, he has authored two previous books and currently serves as a contributing editor for Strategy+Business which features his column "Operating Strategies" in every other issue.
Tim Laseter brings twenty years of industry experience in operations strategy and supply chain management as both an industry practitioner and consultant to leading companies. In 2002 he transitioned to academia by leaving his partnership position at Booz Allen Hamilton to complete his doctorate and join the Darden Graduate Business School at the University of Virginia. He now works as an independent consultant while serving as a visiting professor at Darden, the London Business School, IESE Business School in Barcelona, the Stern School at NYU, and Emory's Goizueta School in Atlanta. A prolific writer for practitioners, he has authored two previous books and currently serves as a contributing editor for Strategy+Business which features his column "Operating Strategies" in every other issue.
Content
INTRODUCTION: Internet Retailing: from Experimentation to Execution. THEORY: The Worldwide Web and Information Technology. Service Operations and the Internet. Network Economics and Scale Effects. Supply Chain Management for a Virtual World. PRACTICE: Conquering the Last Mile with Bricks and Clicks. Capacity and the Physical Network Footprint. Dynamic Control of Customer Demand. Inventory and Service Policy. Product Returns Management. Cost to Serve and the Long Tail. CASE STUDIES: FreshDirect. eShip-4U. MusicToday. eBags. Cooking.com.
