Child Protection
Managing Conflict, Hostility and Aggression
1st Edition
Published on 6. March 2013
280 pages
978-1-4473-1414-1 (ISBN)
Description
As they intervene in families to reduce the risk of harm to children, child protection social workers around the world are confronting increasingly high levels of hostility and aggression from some parents. Investigations into the deaths of children known to social services have accused social workers of failing to use their professional authority to challenge parents. This much needed book analyses public inquiries and serious case reviews to reveal the dynamics of hostility and aggression which contribute to the failure to protect children. These can occur within the office environment and between social workers and parents or their partners.. The book details applied theories of aggression in conjunction with the skills required for dealing with anger, conflict and aggression. A set of tools and reflective exercises assists the application of theory to day-to-day child protection practice. This indispensable and practical text is ideal for social work students, practitioners, trainers and academics specialising in child protection.
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Content
- Intro
- Child Protection
- Contents
- Acknowledgements
- 1. Introduction
- Aggression and social work internationally
- Failures in practice and training
- Using case studies to explore child protection practice
- Child protection and safeguarding
- Structure of the book
- Tensions in child protection practice
- Incidence of conflict in child protection
- Incidence of aggression against social workers
- Nature of abuse and violence against social workers
- Under-reporting of aggression against social workers
- Conflict and aggression in the workplace
- Health impacts on social workers
- Protecting social workers from aggression
- Points for practice
- 2. Theories of conflict and aggression
- Theory for conflict and aggression
- Definition of conflict
- Definition of aggression
- Passive-aggressive behaviour
- Biology and aggression
- Social learning theory and aggression
- Violation of social norms
- Frustration-aggression hypothesis
- Displaced and safety-valve aggression
- Stress
- Environmental stressors and aggression
- Stress and the social work role
- Gender and aggression
- Alcohol and aggression
- Drug misuse and aggression
- Mental health and aggression
- Social interaction theory
- Self-control and aggression
- Points for practice
- 3. Managing conflict with colleagues
- Conflicts in the workplace
- Case Study 3.1: Victoria Climbié
- The impact of underfunding
- Organisational structure and stress
- Physical working environment and stress
- Managing stress in the workplace
- Case Study 3.2: Peter Connelly
- Understaffing, staff turnover and workloads
- Information and communication technology
- Performance management
- Agency context and the fostering of conflict
- Addressing conflicts stemming from the agency context
- Integrative negotiation
- Conflict between individual social workers
- When negotiation fails
- Points for practice
- 4. Conflict with management
- Conflict with managers
- Case Study 4.1: Victoria Climbié
- Excessive caseloads
- Negotiating on workloads
- Inadequate supervision
- Negotiating with front-line managers
- Assertive, non-assertive and aggressive behaviours
- Socialisation and assertiveness
- Belief systems and assertiveness
- Non-verbal communication and assertion
- Case Study 4.2: Lost in care
- Conflict with front-line management
- Conflict with senior management
- Power relationships in the workplace
- When negotiation fails
- Points for practice
- 5. Conflict between teams and agencies
- Conflict between multidisciplinary colleagues
- Case Study 5.1: Victoria Climbié
- Conflict between social workers at Brent and medical colleagues
- Power in negotiations with multidisciplinary colleagues
- Making requests to others
- Conflict between social workers at Haringey and medical colleagues
- Self-assertion in integrative negotiation
- Assertive non-verbal communication in meetings
- Conflict between social workers and police colleagues
- Case Study 5.2: Child sexual abuse by foster carers
- Conflict between social work colleagues in different teams
- Addressing conflict between teams and agencies
- Latent conflict within and between agencies
- Anti-oppressive practice and professional self-assertion
- Points for practice
- 6. Conflict and substitute carers
- Conflict with substitute carers
- Case Study 5.2: Child sexual abuse by foster carers
- Non-compliance with a programme of activity
- Challenging substitute caregivers, parents and partners
- Building hostile alliances
- Bystanders and audiences
- Personal and professional self-confidence
- Self-esteem and social work
- The impact of aggression on social workers
- Hostage theory
- Learned helplessness
- Learned helplessness and hostage theory in practice
- Case Study 6.2: Ryan Lovell-Hancox
- Diversion by caregiver
- Resistant and reluctant caregivers
- Employing personal and professional rights
- Points for practice
- 7. Managing conflict with mothers
- Conflict with parents
- Case Study 7.1: Peter Connelly
- Parental background and aggression scripts
- Lying to professionals
- Investigative interviewing
- Disguised compliance by a parent
- Negotiating in bad faith
- Aggression towards professionals
- The failure to challenge
- Dealing with verbal detours and distractions
- Case Study 7.2: Ajit Singh
- Non-cooperation with child protection plans
- Games people play
- Use of complaints to obstruct intervention
- Complaints as aggression
- Giving constructive feedback
- Mental health of the mother
- Points for practice
- 8. Managing conflict with fathers
- Conflict with fathers
- Case Study 8.1: Richard Fraser
- The threat of violence
- Aggressive Incident Model
- The risk management of aggression
- Organisations and risk management
- Non-compliance with school attendance requirement
- Case Study 8.2: Ainlee Labonte
- Verbal aggression and physical violence
- Dealing with verbal aggression
- Preventing access to children
- Intimate child protection practice
- Anxiety management
- Points for practice
- 9. Managing conflict with children
- Conflict with children
- Case Study 9.1: Doncaster brothers
- Children's aggression scripts
- Aggression and anti-social behaviour
- Dealing with potential physical aggression
- Dealing with an imminent assault
- Experiencing an assault
- Case Study 9.2: The Pindown experience
- The anger of social workers
- Anger management
- The aggression of social workers
- The contribution of social workers to aggressive interactions
- Points for practice
- 10. Concluding remarks
- Conflict in child protection work
- Appendix
- References
- Index
