Restoring Trust in Organizations and Leaders
Enduring Challenges and Emerging Answers
1st Edition
Published on 27. April 2012
297 pages
978-0-19-993070-8 (ISBN)
Description
IRestoring Trust in Organizations and Leaders/I is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose and assess remedies.
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Roderick M. Kramer | Todd L. Pittinsky
Restoring Trust in Organizations and Leaders
Enduring Challenges and Emerging Answers
Book
05/2012
1st Edition
Oxford University Press Inc
€75.50
Shipment within 15-20 days
Content
- Cover
- Contents
- Contributors
- Introduction: Restoring Trust in Organizations and Leaders
- PART ONE: Understanding Why Trust Is a Problem: Theoretical Frameworks and Conceptual Issues
- 1 Moral Bases of Public Distrust: Politics, Partisanship, and Compromise
- 2 "My Trust Needs To Be Earned, Or I Don't Give It": Youths' Mental Models of Trust
- 3 "I'll Pay Attention When I'm Older": Generational Differences in Trust
- 4 Institutional Trust Failures: Insights and Lessons from the 9/11 Intelligence Failures
- PART TWO: Emerging Perspectives on Trust Repair
- 5 The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair
- 6 Risky Trust: How Multi-Entity Teams Build Trust despite High Risk
- 7 The Elasticity of Trust: How to Promote Trust in the Arab Middle East and the United States
- 8 Building and Rebuilding Trust: Why Perspective Taking Matters
- 9 Restoring Institutional Trust after the Global Financial Crisis: A Systemic Approach
- 10 Understanding Threats to Leader Trustworthiness: Why It's Better to Be Called "Incompetent" than "Immoral"
- 11 How Victims' Motives Influence the Effect of Apologies: A Motivated Trust-Repair Model
- 12 Breaking the Vicious Cycle of Low Trust in Decision-Making Authorities: It's What They Do and How They Do It
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- R
- S
- T
- U
- V
- W
- Y
- Z
