
Negotiating at Work
Description
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Negotiation has always been at the heart of solving problems atwork. Yet today, when people in organizations are asked to do morewith less, be responsive 24/7, and manage in rapidly changingenvironments, negotiation is more essential than ever. What hasbeen missed in much of the literature of the past 30 years is thatnegotiations in organizations always take place within acontext--of organizational culture, of prior negotiations, ofpower relationships--that dictates which issues are negotiableand by whom. When we negotiate for new opportunities or increasedflexibility, we never do it in a vacuum. We challenge the statusquo and we build out the path for others to negotiate those issuesafter us. In this way, negotiating for ourselves at work can createsmall wins that can grow into something bigger, for ourselves andour organizations. Seen in this way, negotiation becomes a tool foraddressing ineffective practices and outdated assumptions, and forcreating change.
Negotiating at Work offers practical advice for managingyour own workplace negotiations: how to get opportunities,promotions, flexibility, buy-in, support, and credit for your work.It does so within the context of organizational dynamics,recognizing that to negotiate with someone who has more power addsa level of complexity. The is true when we negotiate with oursuperiors, and also true for individuals currently underrepresented in senior leadership roles, whose managers may notrecognize certain issues as barriers or obstacles.
Negotiating at Work is rooted in real-life cases ofprofessionals from a wide range of industries and organizations,both national and international.
* Strategies to get the other person to the table and engage increative problem solving, even when they are reluctant to doso
* Tips on how to recognize opportunities to negotiate, bolsteryour confidence prior to the negotiation, turn 'asks' into anegotiation, and advance negotiations that get "stuck"
* A rich examination of research on negotiation, conflictmanagement, and gender
By using these strategies, you can negotiate successfully foryour job and your career; in a larger field, you can also alterorganizational practices and policies that impact others.
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Persons
For more visit DeborahMKolb.com
JESSICA L. PORTER has advised organizations worldwide,including many in the Fortune 500, on gender and leadership. As aresearcher, Porter has led influential investigations intoeffective work habits and creating change.
For more visit JessicaLPorter.com
Content
Introduction: Negotiating in the Shadow of Organizations xix
About the Authors xxxix
PART ONE PREPARING FOR n-NEGOTIATIONS 1
1 You Can't Get What You Want If You Don't Know WhatYou Want 3
2 Recognizing Opportunities and Positioning to Negotiate 27
3 Anchoring, Mindfulness, and Preparing for Problem Solving49
4 Getting Negotiations off the Ground 75
PART TWO PUTTING n-NEGOTIATIONS INTO PRACTICE 99
5 Building Rapport and Shifting Gears: The Power of a GoodOpening 101
6 Power at Play in Negotiations: Moves and Turns 119
7 Managing the Negotiation Process: Fostering Problem Solving143
CODA NOTES ON CHANGE 167
8 From Small Wins to Bigger Gains 169
Notes 187
References 217
Index 229
More Praise for Negotiating at Work
"Talent is the bedrock of every successful organization. As the workplace shifts from corporate ladder to corporate lattice principles, companies need to create environments where top talent can thrive. This book shows what individuals and organizations alike can do to make this happen now."
-Cathy Benko, vice chairman and managing principal, Deloitte LLP
"Negotiating at Work is for leaders and organizations looking to bridge the gap between wanting to improve the diversity of senior leadership and actually doing it. It is an invaluable guide to creating a culture that enables all of our most talented leaders to succeed. A very worthy read!"
-David A. Thomas, PhD, dean, William R. Berkley Professor, McDonough School of Business, Georgetown University; coauthor, Breaking Through: The Making of Minority Executives in Corporate America
"If it were only about having the 'right' experience, we wouldn't have the lack of women in senior leadership we do today. There are still barriers-seen and unseen-that block women from the top. Learning how to negotiate these is a must for women and the organizations that need them to succeed. This book shows you how. I highly recommend it!"
-Herminia Ibarra, the Cora Chaired Professor of Leadership and Learning, INSEAD
"The fact is that the world is not a level playing field-especially for women. Deborah Kolb's latest book will challenge the status quo: it argues that negotiation is a litmus test for advancement. That we all overlook daily opportunities to turn small wins into much bigger gains. And that those bigger gains are powerful game-changers for us as individuals, and for our organizations that desperately need to help pave the way for a more diversified pool of leaders. Adopt Kolb's new approach and practices, and you will help create a better world in which progressive, modern leadership approaches pervade."
-John Gerzema, chairman, CEO, WPP Group's BAV Consulting; New York Times best-selling author, including The Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future
"Big change starts small. When we learn how to advocate and negotiate for the things that help us succeed at work, it can have a profoundly positive effect on others, in all parts of our lives. Deborah Kolb's contribution of bringing this idea into clear, practical focus is awesome!"
-Stew Friedman, author, Leading the Life You Want and Total Leadership
"Tremendously resonant for women everywhere-across cultures, professions, or career stage. Deborah Kolb helps women see they can choose this and that instead of this or that in a way that brings meaningful change for them and those that follow."
-Vicki Wilde, founder, former director, African Women in Agricultural Research and Development (AWARD)
"My daughter Allison is a VP of Intuit, and I've told her that Negotiating at Work is a must-read for every woman executive. Building on Kolb's earlier seminal work, this book provides practical advice for executives whose critical negotiations typically take place within organizations and in the context of ongoing relationships. By providing a conceptual framework for thinking about how negotiations play out in organizations, the book suggests how 'small wins' can be used to change an organization's culture and accumulate to big gains."
-Robert H. Mnookin, Williston Professor of Law; director of the Harvard Negotiation Research Project; chair, Program on Negotiation, Harvard Law School
"There is nobody better placed than Deborah Kolb to write the book on negotiating positive change for women in the workplace. From decades of advising some of the country's most successful women, Dr. Kolb shares her knowledge on how to frame and negotiate issues that can impede a woman's career-steps that can have a profoundly positive effect on others and on the organization as a whole. Simply a must-read!"
-Robin Ely, Diane Doerge Wilson Professor of Business Administration, Senior Associate Dean for Culture and Community, Harvard Business School
"Are you trying to hammer out agreements on budgets, hiring lines, priority for your projects, or buy-in from senior management? Let Deborah Kolb's new book be your trustworthy guide to solving these and the host of other tricky negotiations every leader faces at the office. Research-based, easy-to-read, and actionable, Negotiating at Work will show you how to get great deals even as you enhance your organizational credibility."
-G. Richard Shell, author, Bargaining for Advantage; director, Wharton School's Executive Negotiation Workshop
"This is a must-read for all women negotiating at work-and for those who are supporting their careers. It goes beyond the common perceptions and the academic research to advocate, but provides proven and highly practical negotiating strategies and tactics. Debbie Kolb has made another essential and insightful contribution to winning in the workplace-for yourself and your organization."
-Sheila Penrose, chairman, JLL; cochairman, Corporate Leadership Center
"Debbie Kolb has the unique ability to integrate respected research and personal stories of accomplished executives into lessons we can all benefit from as we negotiate for career success. Negotiating at Work captures her years of experience working with executives generally, and women in particular, to provide examples that anyone can adapt to change the game within their organization. The big lesson is that by negotiating on our own behalf, we can improve the odds of success for others and for the organization as a whole. Negotiating at Work is a compelling read because each of us can put its practical advice to work, at work and at home, as soon as we put the book down."
-Cheryl A. Francis, cochairman, Corporate Leadership Center
"Negotiating at Work provides vital new insights that strengthen our understanding of negotiation as a tool for individual gain, while expanding its potential for organizational change. Deborah Kolb and Jessica Porter reveal how negotiations occur in organizational contexts, which in turn shape what is legitimate to negotiate and how negotiations are received. By focusing on negotiations around everyday issues in the workplace, such as work schedules and resources to do one's job, the authors broaden our conception of what can be negotiated and how individual negotiations can both lead to small wins for the individual and change organizational practices for the betterment of others. This framework illuminates how challenging the status quo can create opportunities to examine assumptions, norms, and practices that may be holding individuals and organizations back."
-Shelley J. Correll, professor of sociology, the Barbara D. Finberg Director of the Clayman Institute for Gender Research, Stanford University
"Deborah Kolb, one of the foremost experts in women and leadership, has created an extraordinary guide. It presents the best research, compelling and instructive case studies, and the most practical solutions you will find anywhere to help women-and men-negotiate small wins that create big gains for themselves and their organizations. A not-to-be-missed book!"
-Ellen Galinsky, president, Families and Work Institute
"This deeply researched and case study-driven book does an exceptional job of laying out the subtle, yet very real, challenges women face in the workplace that can derail careers and offers the precise strategies and tools needed to negotiate them well. This book will drive immediate change for women and the organizations that need them."
-Linda Babcock, James M. Walton Professor of Economics, Carnegie Mellon University; coauthor, Women Don't Ask
"Every man and woman concerned with increasing the success of his or her career and organization should read this book. Kolb and Porter frame negotiation in three startling new ways: as a means for awakening us all to the assumptions, biases, and arrangements that constrain our opportunities and effectiveness at work; as a technique for members of marginalized groups to change the conversation and thrive at work; and as a potential tipping-point event leading to the kinds of reforms and re-visioning of our places of work that can make us proud and prosperous. Read it."
-Peter Coleman, professor, psychology and education; director, International Center for Cooperation and Conflict Resolution, Columbia University
"I love this book. It is filled with ideas about how women can negotiate for changes that benefit themselves, but which can also help the company as a whole. These ideas will help women at all levels of an organization, but the insights also apply more broadly. I wish I had read it years ago."
-Dr. Paul D. McKinnon, Harvard Business School; former head of...
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The file format ePUB works well for novels and non-fiction books – i.e., 'flowing' text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
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