Investigating Workplace Discourse
Published on 27. September 2006
192 pages
978-1-134-21893-6 (ISBN)
Description
Exploring the characteristics of different types of workplace conversations, including decision-making, training, briefing or making arrangements, this enthralling account pays particular attention to interactions with a more social focus, such as small talk or office gossip.
Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.
Presenting a range of approaches to analyzing such workplace discourse, Almut Koester argues for a combination of quantitative corpus-based methods, to compare specific linguistic features in different genres and qualitative methods involving a close analysis of individual conversations, to explore such issues as politeness, power, conflict and consensus-building. A corpus of conversations recorded in a variety of office environments both in the UK and the USA is used throughout to demonstrate the interplay between speakers accomplishing tasks and maintaining relationships in the workplace.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Illustrations
10 Tables, black and white; 1 Line drawings, black and white
File size
1,88 MB
ISBN-13
978-1-134-21893-6 (9781134218936)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Almut Koester
Investigating Workplace Discourse
Book
07/2013
1st Edition
Routledge
€83.20
Shipment within 15-20 days
Almut Koester
Investigating Workplace Discourse
Book
04/2006
1st Edition
Routledge
€231.40
Shipment within 15-20 days
Person
Koester, Almut
Content
Notes on data and transcription, Acknowledgements, 1 Workplace discourse: an overview, 2 Approaches to analysing workplace discourse, 4 Relational goals: a framework for analysing interpersonal dimensions of workplace talk, 5 A corpus- based comparison of workplace genres, 6 Negotiating consensus and confl ict in workplace talk, 7 Relational talk in workplace interactions, 8 Conclusion, Notes, Bibliography, Index
