
The Reference Interview Today
Description
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In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons-in person and in cyberspace.
This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
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Person
Content
1. Reference Face-to-Face
2. Special Patrons and Questions
3. Cultural Differences
4. Live Online-Chat, Push, and Cobrowsing
5. Short Bursts-Tweets, Text, and the Next Big Thing
6. Asynchronous Reference
7. Your Abilities with Disabilities
8. Virtual Reference in Second Life and Virtual Worlds
9. From Theory to Practice-New Librarians and Paraprofessionals
10. Special Libraries-Law, Medical, Corporate, Private, and Archives
11. I'm Asking for My?...?Child, Friend, Parent, Boss
Index
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
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- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
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For more information, see our eBook Help page.