Transferring Learning to Behavior
Using the Four Levels to Improve Performance
1st Edition
Published on 1. April 2005
197 pages
978-1-57675-797-0 (ISBN)
Description
Since its creation in 1959, Donald Kirkpatrick's four-level model for evaluating training programs - reaction, learning, behavior, and results - has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. However, trainers today are feeling increased pressure to prove whether instruction is worth its cost. And calculating and presenting results (Step 4) becomes tricky when, despite training, workers aren't fulfilling Step 3: applying what they've learned to their behavior. This book takes on this age-old challenge, first examining why learned concepts don't make it into practice, then offering solutions that will work in the real world. Coauthor James Kirkpatrick, a training practitioner, introduces five prerequisites that help an organization achieve ultimate training success. He includes practical examples (such as Toyota and Nextel) from his own work, plus 12 best-practice case studies.
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Kirkpatrick
Transferring Learning to Behaviour; Using the Four Levels to Improve Performance
Using the Four Levels to Improve Performance
Book
05/2005
Berrett-Koehler
€46.00
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Content
- Intro
- Contents
- Foreword
- Preface
- Part I: The Four Levels' Biggest Challenge
- 1. The Four Levels in the 21st Century
- 2. The Challenge: Transferring Learning to Behavior
- Part II: Foundations for Success
- 3. Strategy and Leadership
- A Strategic Focus
- The Right Kind of Leadership
- 4. Culture and Systems
- An Effective Change Management System
- An Effective Measurement System
- 5. Success at Levels 1 and 2
- Level 1: Reaction
- Level 2: Learning
- Part III: Solutions to the Challenge
- 6. Support
- 7. Accountability
- 8. The Glue to Hold It All Together
- Supportive Management
- Part IV: Best Practices Case Studies
- 9. Manufacturing Organizations
- Toyota Quality Financial Management
- Nextel Communications, Inc.
- Hewlett Packard
- Ingersoll-Rand, Von Duprin Divison
- 10. Service Organizations
- Nicco Internet Ventures Limited
- ABN AMRO Bank
- Anthem Blue Cross and Blue Shield
- Indiana Institute of Technology
- Indiana Public Defender Council
- First Indiana Bank
- 11. Taking Action
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- About the Authors
