Branch Tomorrow
Description
BRANCH TOMORROW is a wake-up call to an industry stuck in the past. For decades, branches were the heart of banking. Not anymore. The pandemic proved that customers can bank just fine without them-and many now prefer it. This book shows why digital-first isn't a trend. It's the future.
Forget nostalgia. This is about survival. Backed by global data and sharp market insights, the authors lay out what it takes to stay relevant-from rethinking branches to embracing AI, mobile wallets, crypto, and beyond. If you're still planning your strategy around foot traffic, you're already behind.
Written by Brett King, the thought leader in digital financial services, this book also features contributions from experts in various regions, from China to Latin America. With multiple bestsellers and awards to his name, King brings clarity, credibility, and vision to one of the most pressing transformations in financial services today.
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Brett King is a world-renowned entrepreneur, futurist, speaker, international bestselling author, and media personality. China's President Xi Jinping cited his book Augmented: Life in the Smart Lane on the topic of Artificial Intelligence in his 2018 national address; the same book that was listed as a Top 10 non-fiction book in North America. In 2019 his book Bank 4.0 was awarded the Top Book by a Foreign Author in Russia for that year.
Content
Preface Where it all began 7
Introduction Peak Branch: Where do branches go from here? 11
Chapter 1 The uncertain future of US bank branches 31
Chapter 2 Canadians go digital 55
Chapter 3 EU branches approach half their peak 61
Chapter 4 Continuous decline in the British Isles 83
Chapter 5 Branch decline Down Under: Cash just isn't King anymore 95
Chapter 6 China: A tale of two nations 109
Chapter 7 India sticks with branches but digital isn't far behind 121
Chapter 8 Latin America: Brazil and Mexico set the tone for LatAm branch futures 129
Chapter 9 Functionally cashless 145
Chapter 10 The fastest-growing FIs are all digital 157
Chapter 11 Reliance on branches has slowed innovation 165
Chapter 12 Why branches will never be the center of banking again 183
Notes 203
About the Author 213
Index 215
