
Manager's Guide to Virtual Teams
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Content
- Cover Page
- Manager's Guide to Virtual Teams
- Copyright Page
- Dedication
- Contents
- Preface
- 1. What Is a Virtual Team?
- The Challenges of Working with Virtual Teams
- Why Are Virtual Teams Becoming So Common?
- Defining Virtual Teams
- What's in This Book?
- Manager's Checklist for Chapter 1
- 2. Managing Space, Time, and Culture
- The Three Key Variables Affecting Virtual Teams
- What Besides Geography Causes Cultural Distance?
- Use Whatever Advantages You Have
- Manager's Checklist for Chapter 2
- 3. The Seven Competencies of Effective Virtual Team Leaders
- The Seven Competencies of Virtual Team Leaders
- Distance Manager Effectiveness Assessment
- Manager's Checklist for Chapter 3
- 4. What Virtual Team Employees Need from Their Manager
- How Do You Control Distance Workers?
- What Do Virtual Team Members Need from Their Leaders?
- Manager's Checklist for Chapter 4
- 5. Bridging Cultural Differences
- TechWorld Mini-Case Study
- How Do Cultures Differ?
- Dealing with Different Country-of-Origin Cultures
- Cultural Self-Awareness Assessment
- Manager's Checklist for Chapter 5
- 6. Starting Up (or Refocusing) a Virtual Team
- Selecting Virtual Team Members
- Orientation for New Virtual Team Members
- Creating a Team Charter 66 Practical Tips for Chartering
- Role Clarification
- Operating Guidelines
- Technology-Use Protocols
- Setting Technology Protocols
- Manager's Checklist for Chapter 6
- 7. Building Trust from a Distance
- The Problematic E-Mail
- Tips for Developing Trust
- How Overcoming Isolation in Virutal Teams Builds Trust
- Celebrating from a Distance
- Manager's Checklist for Chapter 7
- 8. Using Telephonic Collaboration Technologies
- Mini-Case Study: A Day in the Life of a Virtual Team Leader
- Using Communication Technologies Effectively
- Effective Phone Use
- Telephone Tips
- Effective Teleconferencing
- Tips for Effective Teleconferences
- Instant Messaging
- Videophones
- Manager's Checklist for Chapter 8
- 9. Using Videoconferencing and Internet-Based Collaboration Tools
- Videoconferencing
- Using E-Mail-Without Letting It Take Over Your Life
- Web Conferencing
- Using Whiteboards
- Social Networking
- Manager's Checklist for Chapter 9
- 10. Improving the Business IQ of Team Members
- Understanding Your Business
- Basic Economics
- Understanding Customer Expectations
- Working with Business Partners
- Improving the Value Chain
- Manager's Checklist for Chapter 10
- 11. Teaching Finance Fundamentals to Virtual Teams
- Budgets
- Calculating a Cost/Benefit Analysis
- Understanding Profit
- Reading Income Statements
- Financial Terms and Concepts
- Manager's Checklist for Chapter 11
- 12. Improving Communication and Feedback Skills
- The Communication Process
- Empathic Listening
- Giving Feedback
- Receiving Feedback
- Manager's Checklist for Chapter 12
- 13. Creative Problem Solving for Virtual Teams
- Six-Step Problem-Solving Process
- Problem-Solving Tools
- Creativity Tools
- Manager's Checklist for Chapter 13
- 14. Managing Performance from a Distance
- Performance Management Basics
- Goal Setting and Accountability Systems
- Mini-Case: Lars and the Disconnected Team Members
- Six-Step Goal-Setting Process
- Individual Development Plans
- Socratic Coaching
- Manager's Checklist for Chapter 14
- 15. Effective Decision Making over Distance
- Decision-Making Challenges
- Common Decision-Making Methods
- Why Virtual Teams Usually Use Consensus
- Reaching Consensus as a Virtual Team
- Manager's Checklist for Chapter 15
- 16. Virtual Team Building
- Two Types of Team Building
- Assessing Virtual Team Effectiveness
- Road-Tested Team-Building Examples
- Manager's Checklist for Chapter 16
- 17. Maintaining a Balanced Personal and Work Life
- The Work and Home Life Balance Problem
- A Brief History of Organizational Design
- The Technology Tether
- The Personal System
- Tips for Working at Home
- Manager's Checklist for Chapter 17
- Index
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