
Library Users and Reference Services
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population.
Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences.
Section Three covers groups with special characteristics such as age, economic standing, gender, or profession.
Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
More details
Other editions
Additional editions

Person
Content
Introduction
Part I: Service, Economics, and Marketing
Customer Service: Implications for Reference Practice
On the Economics of Reference Service: Toward a Heuristic Model for an Uncertain World
Marketing Reference Services
Part II: Information Seeking Patterns: Academic Disciplines
A Brave New World: User Studies in the Humanities Enter the Electronic Age
Information Seeking Patterns: Social Sciences
Scientists, Information Seeking, and Reference Services
Part III: Information Seeking Patterns: Diverse Populations
Library Services for Persons With Disabilities
Ethnicity and Information Seeking
Knowledge Gap, Information-Seeking, and the Poor
A Matter of Focus: Reference Services for Older Adults
Kids Count: Using Output Measures to Monitor Children's Use of Reference Services
Women Library Users and Library Users of Traditional Women's Subjects
Fee-Based Services: An Option for Meeting the Information Needs of the Business Community
The Changing Instructional Paradigm and Emerging Technologies: New Opportunities for Reference Librarians and Educators
Part IV: Measures of User Success
Reference Accuracy
Evaluation of Reference Service by User Report of Success
Factors That Influence Reference Success: What Makes Questioners Willing to Return?
Part V: Future
Brave Newold World
Index
Reference Notes Included
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.