Solving Tough Problems
An Open Way of Talking, Listening, and Creating New Realities
1st Edition
Published in December 2004
168 pages
978-1-57675-537-2 (ISBN)
Description
Written in a relaxed, persuasive style, this is not a ",how-to", book, but rather a very personal story of the authors progress from a young ",expert", to an effective facilitator of positive change and conflict resolution.
More details
Other editions
Additional editions
Book
07/2007
2nd Edition
Berrett-Koehler
€44.75
Shipment within 3-4 weeks
Content
- Intro
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Acknowledgements
- Introduction: The Problem with Tough Problems
- Part I: Tough Problems
- "There Is One Right Answer"
- Seeing the World
- The Miraculous Option
- Part II: Talking
- Being Stuck
- Dictating
- Talking Politely
- Speaking Up
- Only Talking
- Part III: Listening
- Opennes
- Reflectiveness
- Empathy
- Part IV: Creating New Realities
- Cracking Through the Egg Shell
- Closed Fist, Open Palm
- The Wound That Wants to Be Whole
- Conclusion: An Open Way
- Notes
- Bibliography
- Index
- About the Author
