
"Leading from the Middle," and Other Contrarian Essays on Library Leadership
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In "Leading from the Middle," and Other Contrarian Essays on Library Leadership, John Lubans, Jr., argues for democratic library organizations with shared leadership and decision making by leaders and followers. His book distills 15 years worth of leadership essays to advance a theory of a collaborative and empowering leadership, touching on such subjects as teamwork, empowerment, "followership," challenges, values, coaching, self-management, collaboration, communication, and techniques and tools.
Lubans's 36 essays draw new and insightful perspectives on leadership from disparate realms: travel, sports, music, retail businesses, and airlines. All of the essays have been edited and revised for this book and many have been extensively updated with new material and epilogues. The essays flow from the author's experience as a manager/leader, his teaching of the topic, and his research into and experimentation with organizational leadership. Insights and suggestions are tempered by a candid reflection on successes achieved and mistakes made.
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Content
- Cover
- Title Page
- Copyright Page
- Table of Contents
- Foreword
- Preface
- Introduction
- Part 1: Leadership, Leading from the Middle, Teamwork, Empowerment, Followership
- Chapter 1: Balaam's Ass: Toward Proactive Leadership in Libraries
- "Hypocrisy Abounds"
- The Reactive Library
- Why the Reactive Stand?
- A Proactive Leadership
- Asking Jeeves
- Chapter 2: Leading from the Middle: "I'm the Boss."
- Chapter 3: Teams: Theory and Practice
- What Are Teams?
- Teamwork Research
- Chapter 4: Letting Go: A Reflection on Teams That Were
- Why Teams?
- Challenges
- Revision Mess
- Layers of Convenience
- Who's in Charge Here?
- Accomplishments
- Training and Development
- What I Would Do Differently
- Conclusion
- Chapter 5: Bridger and Me
- Leaders and Dogs
- The Way of the Dog
- Chapter 6: The Invisible Leader: Lessons for Leaders from the Orpheus Chamber Orchestra
- Orpheus Take-Aways for the Nonmusical Boss
- Legacy Unfolding
- Epilogue
- Chapter 7: Southwest: The Unstodgy Airline
- Letting Go
- "We Compete Against Ourselves"
- A Desirable Future
- "If the Plane Sits, It's Not Making Money"
- The Unstodgy Airline
- "Help Each Other Out"
- "It's the People"
- A Day on the Tarmac
- Chapter 8: More Than a Game: A Season with a Women's Basketball Team
- Transfers from the Hardwood to the Workplace
- Epilogue
- Part 2: Leaders, Bosses, Challenges, Values
- Chapter 9: "I Can't Find You Anywhere But Gone" Revisited
- Users Love the Internet
- Creating a New Curve or "Jumping theShark?" Challenges for Leaders
- Leadership Responses
- Chapter 10: "It's in the DNA": Infusing Organizational Values at Southwest
- Organizational Culture
- Steps for Infusing Values
- Epilogue
- Appendix: Core Values at Southwest
- Chapter 11: "She Took Everything But the Blame": The Bad Boss Is Back
- Bad Bosses in Libraries
- Good Bosses in Action
- Chapter 12: "I'll Ask the Questions": The Insecure Boss
- The Insecure Boss Described
- In the Cross Hairs
- Chapter 13: The Spark Plug: A Leader's Catalyst for Change
- The Spark Plug's Value to the Organization
- Encouraging the Spark Plug
- Chapter 14: A Zabarian Experience
- A Manager's Perspective
- Will Zabar's Run Out of Programs?
- Epilogue
- Chapter 15: Orchestrating Success: A Profile of Simone Young, Conductor
- Simone Young, Opera Australia
- Telling What You Actually Want:Simone's Words
- Saving Face
- "Time, Ladies and Gentlemen"
- Show Time
- Epilogue: "The Only Thing We'll Argue about Is Money"
- A Different Leader?
- Part 3: Coaching, Self-Management, Collaboration, Communication
- Chapter 16: Coaching for Results
- "You Can't Coach a Pumpkin!"
- What Is Genuine Coaching?
- Chapter 17: Peer Coaching for the Postdepartmental Library
- The Postdepartmenal Organization
- Helping New Professionals
- Collective Listening
- Time Management
- Delegation of Responsibility
- Being Prepared, Taking Responsibility,Being Proactive
- Communication-Talking and GivingFeedback
- The Library Peer Coaching Institute
- Chapter 18: "You Have the Resources"
- Chapter 19: A Gift from the Woods
- "A Different Mountain"
- The Rope
- Full Circle
- Chapter 20: Leaving the Comfort Zone
- Chapter 21: On the Road, Again: Lessons along the Way
- "We Don't Climb"
- Mirage at 8,000 Feet
- "The Esteemed Order of the Brolga"
- Chapter 22: Rock Castle Gorge
- Resolution
- Chapter 23: Sacred Teams
- Team Progress
- Leading and Following
- Community
- Chapter 24: Seeking First to Understand . . .
- Chapter 25: The Stove-Side Chat
- Chapter 26: "You Can't Build a Fire in the Rain": Sparking Change in Libraries
- Why Does Reform Require a HerculeanEffort?
- Why Change? Do We Have a Choice AboutChange?
- Chapter 27: What? So What? Now What?
- Diagnosing the Debrief
- Part 4: Techniques and Tools, Productivity, Climate
- Chapter 28: Sherlock's Dog, or Managers and Mess Finding
- Definition
- Mess as Process
- Mess Taxonomy
- Applications: Active Ways to Find Messes
- What to Do about Them (Messes)
- Climate and Conclusion
- Chapter 29: "Deterministic, Highly Reductive, and Transient"
- Fads
- Non-Fads
- It's Pupillary, My Dear Watson, Pupillary
- Chapter 30: "From the Gutter to You Is Not Up": Worst and Best Practice
- What Are Other Libraries Doing?
- Peer Productivity Wake-up Call
- Beyond Libraries
- Finding the Best Practices
- Chapter 31: "I'm So Low, I Can't Get High": The Low Morale Syndrome and What to Do about It
- First, What Is Morale?
- Why Morale Matters
- What to Do about Low Morale
- Chapter 32: Productivity in Libraries? Managers Step Aside
- Economic, Biological, and Physical Aspects
- A Metaphoric Approach
- Chapter 33: "She's Just Too Good to Be True, But She Is": Recognition Ceremonies and Other Motivational Rituals
- Recognition as Organizational Artifact
- Scene One
- Scene Two
- If You Must . . .
- Last Words
- Chapter 34: "I've Closed My Eyes to the Cold Hard Truth I'm Seeing": Making Performance Appraisal Work
- Why PA?
- What Can Go Awry and Why: Unintended Consequences
- Doing without PA
- How to Make PA Work
- Chapter 35: "To Save the Time of the User": Customer Service at the Millennium
- Untie the Hands of the Staff
- Get Rid of the Bad Apples
- Listen to What Your Users Are Saying
- Be Clear about Your Policies and Their Interpretation
- Chapter 36: "Where Are the Snows of Yesteryear?" Reflections on a Suggestion "Box" That Worked
- What Does a Suggestion Answer BookLook Like?
- What Users Want
- Style and Tone
- Problems and Challenges
- Support
- Conclusion
- Sources
- Notes
- References
- Index
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