
Business Process Management
Description
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This thoroughly revised and updated fifth edition includes:
Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes.
New and revised content on sustainable processes in BPM.
Expanded material on process automation and new technologies, including AI.
New and revised international case studies and practical examples.
A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking.
Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.
The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.
Reviews / Votes
"The author expertly projects enhanced and practicable frameworks and solutions updated with the latest analysis, risks, benefits, impact and developments in relation with process automation, relevant strategy and change in the workforce. This fifth edition is well supported by revised case studies."- Reza Mohammadi, MSc Programme Director at Heriot-Watt University, Edinburgh Campus
"This text is a must for all business process improvement professionals, and is regularly opened in my process-related work for both public and private sector organisations. From early career to seasoned expert, this book's theory and practical examples can add a string to anyone's bow."
- Declan Norrie (LLB, BSc(REM)), public sector legal and consulting advisor 'The author expertly projects enhanced and practicable frameworks and solutions updated with the latest analysis, risks, benefits, impact and developments in relation with process automation, relevant strategy and change in the workforce. This fifth edition is well supported by revised case studies."
- Reza Mohammadi, MSc Programme Director at Heriot-Watt University, Edinburgh Campus
'This text is a must for all business process improvement professionals, and is regularly opened in my process-related work for both public and private sector organisations. From early career to seasoned expert, this book's theory and practical examples can add a string to anyone's bow.'
- Declan Norrie (LLB, BSc(REM)), public sector legal and consulting advisor
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