
The Smart Negotiator
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Reinvent your approach to negotiation
In The Smart Negotiator: Unlocking the Power of AI and Human Insight, internationally renowned trainer, speaker, and professor Dr. Keld Jensen takes you on a groundbreaking journey to redefine what it means to be a smart negotiator in a world where human skills meet the transformative capabilities of artificial intelligence. Through engaging commentary, real-world case studies, and AI-driven examples, this book unveils a new perspective on strategic negotiation-where timeless principles like trust and cooperation are amplified by cutting-edge technology.
By harnessing the synergy between human intuition and AI-driven insights which will be explored in the pages of this book, negotiators will learn to expand the room for value creation and achieve unprecedented results for themselves and their counterparts.
This book delivers unique concepts and tools including:
- SMARTnerships: Understand the revolutionary approach to negotiation that emphasizes collaboration and mutual benefit over traditional adversarial tactics.
- Tru$tCurrency: Discover how trust, now measurable with data and AI tools, becomes a negotiator's most valuable asset.
- NegoEconomics(TM): Leverage AI to uncover hidden opportunities for mutual gain, transforming potential conflicts into collaborative successes.
- AI in Negotiation: Apply the concept that both parties are committed to the discovery of mutual gain.
With practical advice, step-by-step guides, and ethical considerations, this book is essential for any business leader or professional negotiator navigating the complexities of today's AI-driven landscape.
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Content
- Cover
- Title Page
- Copyright Page
- Contents
- Introduction: The Evolving World of Negotiation
- A Forgotten Potential in Negotiation
- Capitalizing on Potential
- Is Negotiation a Science or an Art?
- Introduction to a New Era: Negotiation in a World of Sharks-and AI
- The New Negotiator at the Table: Artificial Intelligence
- The Evolution of Negotiation: From Zero-Sum to AI-Enhanced Value Creation
- Understanding AI's Role in Modern Negotiation
- The SMARTnership AI Framework
- Challenges and Ethical Considerations
- Practical Implementation: Getting Started with AI-Enhanced Negotiation
- Looking Ahead: The Future of AI in Negotiation
- Conclusion: A New Era of Value Creation
- Part I The Foundations of Negotiation: Strategy, Value, and AI
- Chapter 1 The History of Negotiation
- How AI Is Shaping Negotiation
- Data-Driven Preparation
- Enhanced Decision-Making
- Real-Time Assistance
- Cross-Cultural Negotiation
- Efficiency and Scalability
- Challenges and Ethical Considerations with AI
- A New Era of Negotiation
- Chapter 2 Compelling Reasons to Focus on AI for Negotiations
- The New Attendee at the Negotiation Table: AI
- The AI Edge: Enhancing Negotiation Capabilities
- The Human Advantage: Why People Still Drive Negotiation
- Better Together: The Human-AI Alliance
- The Three A's: Your Guide to Mastery in AI-Enhanced Negotiation
- Chapter 3 Revolutionizing Commercial Relationships The SMARTnership Approach
- The Roadmap for SMARTnership
- The $3.25 Trillion Opportunity You're Ignoring
- What Is NegoEconomics?
- Enter SMARTnership
- Distributive Negotiations Generates Poor Economics for All
- A Bigger Pie Means More for Everyone
- SMARTnerships, Partnerships, or Zero-Sum Games
- Do You Actually Have a Negotiation Strategy?
- SMARTnership in Action
- The SMARTnership Advantage
- Lessons for SMART Negotiators
- Ten Landmark Negotiations: Mastering the Art of Strategic Deal-Making
- Tesla and Panasonic: Powering the Future
- Disney and Pixar: Creativity Meets Corporate Strategy
- IBM and Lenovo: Strategic Global Shift
- The Camp David Accords: Peace in the Middle East
- Google's Acquisition of YouTube: Scaling Digital Content
- Microsoft's Acquisition of LinkedIn: Building a Professional Network
- The Paris Climate Agreement: Global Cooperation for a Common Goal
- Amazon's Purchase of Whole Foods: Revolutionizing Retail
- Sony and Marvel Studios: The Spider-Man Deal
- PayPal and eBay: Merging for Mutual Growth
- The Art of Strategic Deal-Making
- Chapter 4 Defining the Rules of the Game and Creating a Strategy
- Discussing Negotiation Before Negotiating
- Articulating a Negotiation Strategy for the Organization
- The Negotiation Code of Conduct
- Crafting Your Own Code of Conduct
- Conscious and Unconscious Negotiation with Yourself
- Preconceived Notions
- Time Is Negotiable
- Reschedule and Take Control
- Thinking Through the Transaction Ahead of Time
- Working with an Agenda
- Understanding the Other Party's Intentions
- The Advantage of Preparing an Agenda
- Collaborating on an Agenda
- Advantages of Using an Agenda
- Taking the Initiative
- Controlling the Other Party
- Becoming More Prepared
- When an Agenda May Not Be Suitable
- Understanding the Other Party's Requirements
- Integrating AI to Define the "Rules of the Game" and Develop a Negotiation Strategy
- Leveraging AI to Define the Rules of Engagement
- AI-Enhanced Negotiation Strategy Development
- Suggested Prompts for AI Integration
- Chapter 5 Prerequisites for a Successful Collaboration Agreement
- Requirements for Success
- The Chemistry Must Be Right
- Both Parties Must Believe in the Collaboration Model
- You Must Have Rational and Knowledgeable Negotiators
- You Must Have Communication Proficiency
- You Need a Spirit of Generosity
- Creativity Must Be a Priority
- How AI Can Help Craft and Execute Successful Collaboration Agreements
- Ensuring Compatibility: The Role of Human Chemistry
- Encouraging Belief in the Collaboration Model
- Enhancing Rationality and Knowledge in Negotiations
- Improving Communication Proficiency
- Fostering Generosity
- Encouraging Creativity in Solutions
- Supporting Managerial Tasks
- Chapter 6 Unveiling Value: The Hunt for NegoEconomics in Every Deal
- Key Principles of NegoEconomics
- Example: Selling a Gaming Console
- Example: Car Dealership Negotiation
- Benefits of Focusing on NegoEconomics
- The Room for Negotiation
- Simple Model to Locate NegoEconomics
- Locating NegoEconomics in a Project
- Examples of NegoEconomics
- From Public Authority to Commercial Enterprise
- Buying a Table in the 1950s: A Detailed Process
- Understanding the Shift in Furniture Packaging and Industry Transformation
- Lessons from the Furniture Industry's Evolution
- Benchmarking and Applying NegoEconomics
- Financial Variables as NegoEconomic Opportunities
- Terms of Payment
- Ownership Models
- Pricing and Budgeting
- Currency Management: Money, Goods, or Services
- Initial Payments and Royalties
- A Strategic Approach to Balancing Requirements, Costs, and Negotiation
- Economies of Scale
- Time in Agreements
- Purchasing Patterns and Modern Commerce
- Rights
- Example: Tesla and Rivian Collaboration
- Leveraging AI in NegoEconomics
- Example: AI in Action for Tesla and Rivian
- AI Prompt Examples for NegoEconomics
- Part II Mastering the Art of Strategy
- Chapter 7 The Power of Generosity in Negotiation
- Rethinking Negotiation: A "Giver" Mindset
- Generosity as Strategic Capital
- SMARTnership and Generosity
- Overcoming the Myth: Why Generosity Isn't a Weakness
- Tru$tCurrency and the "Giver Advantage"
- The Giver as the Ultimate Negotiator
- The Real Cost of Cheap
- Negotiation as the Antidote to Price Frenzy
- A New Paradigm for Negotiation
- Chapter 8 Success Is Based on Trust and Openness
- Building a Relationship with Your Counterpart
- Two-Way Communication
- Participate in an Open Dialogue
- Listen Actively
- Be Clear on What You Want
- Say What You Mean-Clearly and Directly
- Use Open Calculations
- Conflict Destroys Relationships
- A Third Party Can Help Build Rapport
- Informal Contacts Can Offer Valuable Insights
- Backdoor Selling
- A Tour of the Production Plant
- Understand Your Counterpart
- Using Alternatives to Strength Your Position
- Use Alternatives as a Trial Balloon
- Handling Trial Balloons Effectively
- Preventing Negotiations from Becoming Deadlocked
- Breaking a Deadlock in Negotiation
- Moving Past a Deadlock
- Breaking the Stalemate
- Avoiding Imbalance in the Information Flow
- Don't Let the Counterpart Define the Playing Field
- Use Questions as a Negotiation Technique
- Using Hypothetical Questions Strategically
- How AI Can Assist in Creating a Culture of Trust and Openness in Negotiations
- Analyzing Human Chemistry and Compatibility
- Enhancing Communication Proficiency
- Facilitating Two-Way Communication
- Building Trust Through Open Calculations
- Improving Rapport Through Informal Interactions
- Enhancing the Use of Visuals and Demonstrations
- Breaking Deadlock with Data
- Using AI to Manage Information Flow
- Chapter 9 Valuing Trust
- How Can You Value Trust?
- Creating Trust
- Apple iTunes
- Amazon's "Customer Obsession" and AI Integration
- Netflix's "Continue Watching" Feature
- How AI Can Enhance Trust in Business
- AI-Driven Insights for Building a Trust Strategy
- Why AI Matters in Trust-Building
- Chapter 10 The Different Negotiation Styles
- The Five Main Negotiation Styles
- DISC Styles in Negotiation: Adapting to Achieve Better Outcomes
- What Is DISC?
- Negotiating with the Four DISC Styles
- Dominance (D): The Results-Driven Negotiator
- Influence (I): The Relationship-Oriented Negotiator
- Steadiness (S): The Harmonious Negotiator
- Compliance (C): The Analytical Negotiator
- DISC Styles in Negotiation Teams
- Dominance (D): The Natural Leader
- Influence (I): The Engaging Communicator
- Steadiness (S): The Dependable Anchor
- Compliance (C): The Analytical Expert
- Balancing DISC Styles for Success
- How AI Can Assist in Leveraging Negotiation Styles and DISC Framework
- AI's Role in Supporting Negotiation Styles
- Behavior Analysis
- Dynamic Strategy Recommendations
- AI's Role in DISC-Based Negotiations
- DISC Profiling
- Team Optimization
- Simulating DISC Scenarios
- Real-Time Feedback
- Additional Prompts for AI Assistance
- Benefits of Using AI for Identifying Negotiation Styles
- Chapter 11 Masters of the Deal: What Sets Great Negotiators Apart
- Over 35,000 Negotiators Tested
- How Much Do All the Mistakes Cost?
- The Ketchup Effect
- Common Traits of Successful Negotiators
- They Analyze the Negotiation and the Negotiation Variables
- They Prioritize Important over Less Important Factors
- They Make a Decision and Put a Price on the Soft Variables
- They Embrace AI and Understand How to Prompt It Effectively
- They Often Outline the Negotiation on a Board to Get an Overview
- They Incorporate the Message of NegoEconomics
- They Take the Initiative During Negotiations
- They Are Good at Communicating
- They Have High But Realistic Goals
- They Quickly Start Negotiating
- They Try to Avoid Problems by Suggesting Alternatives
- They Create a Positive Negotiation Climate
- They Actively Present Offers and Counteroffers
- They Have a Strategy
- They Distribute the Roles Within the Group and Are Disciplined
- They Work Methodically
- They Do Not Dig Themselves into Foxholes and Fight About Details
- They Start Bargaining in Good Time
- They Take One Last Break Before Entering into an Agreement
- They Make a Point of Behaving in a Credible Manner
- Common Mistakes of Failing Negotiators
- They Only See Half the Negotiation
- They Aim Too Low
- They Do Not Actively Search for the NegoEconomics
- They Throw Themselves into Traditional Negotiation Fights
- Price Is More Important Than the Overall Costs
- The Concept of NegoEconomics Is Vague to Them
- They Overlook the Totality
- They Don't Understand that the Partner Also Has to Make Money
- They Are Afraid of Opening Up
- They Work Unstructured
- They Have Not Distributed the Roles Within the Group
- They Are Afraid of Bargaining
- They Do Not Set Up a Strategy
- They Lose Their Grip on the Economy
- They Make Insultingly Low Offers
- They Do Not Accept That the Opponent Makes Money
- They Seek "Fair" Solutions
- They Are Not Good at Listening
- Preparing to Avoid Failure
- Other Common Mistakes in Negotiation
- The Personal Contact Is Forgotten
- They Do Not Understand the Opponent
- They Insult the Opponent
- They Forget the Other Interested Parties
- Cost Savings Within One Link Are Eaten Up by Problems in Another
- Exaggerated Suspiciousness Is Present
- There Is a Sense of Stinginess
- They Guard Preserves
- Political Value Norms Influence the Situation
- Envy Impacts the Process
- Cultural Differences Affect the Situation
- The "We-versus-Them" Feeling Hinders the Negotiation
- Leveraging AI for Negotiation Insights
- Part III The Future of Negotiation: AI, Psychology, and Advanced
- Chapter 12 Creating AI Prompts for Negotiation-Specific Tasks
- Chapter 13 AI in Negotiation: Amplifying Human Insight for SMARTnership Success
- Refining AI to Reflect Your Voice in Negotiation
- Overcoming Challenges in Negotiation Using AI Prompts
- Leveraging Emotion-Focused Prompts in Negotiation
- Building Empathy into Negotiation Messages
- Key Takeaways for Effective AI-Assisted Negotiation Writing
- The Irreplaceable Human Touch
- The Four Pillars of Human-AI Synergy in Negotiation
- Emotional Intelligence (EQ) in the Digital Age
- Cultural Intelligence (CQ) in a Connected World
- Relationship Architecture in the AI Era
- Creative Problem-Solving: The Human Advantage
- Practical Integration: The Human-AI Balance
- The Future of Human-AI Collaboration in Negotiation
- Conclusion: The Human Advantage
- Chapter 14 AI as the Negotiator's New Ally
- Preparation: Building a Solid Foundation
- Strategy: Designing Your Path to Success
- During the Negotiation: Real-Time Assistance
- Emotional Intelligence: Understanding and Responding
- Simulation: Practicing for Excellence
- Crafting Your Next Best Alternative (NBA)
- Communication: Streamlining Dialogues
- Review: Learning from the Process
- Conclusion: Your AI-Powered Negotiation Partner
- Chapter 15 AI in Contracting: Redefining How to Write and Read Contracts
- The Challenges of Traditional Contracting
- How AI Transforms Contract Writing
- Automating Repetitive Tasks
- Simplifying Language
- Customizing Templates
- Embedding Goals and Values
- Enhancing Contract Reading with AI
- Simplifying Document Navigation
- Identifying Risk
- Providing Contextual Insights
- Providing Real-Time Explanations
- The Ethical Dimension of AI in Contracting
- The Future of AI in Contracting
- Contract Writing Prompts
- General Drafting Prompts
- Clause Suggestions
- Formatting and Structure
- Customization
- Scenario-Specific Drafting
- Clause Summarization
- Risk Identification
- Comparison
- Regulatory Compliance
- Quick Navigation
- Rewriting and Simplification
- Executive Summaries
- Creating FAQs
- Real-Time Questions
- Document Improvement
- Ethical Review
- SMARTnership Optimization
- Embracing AI for Better Contracts
- Chapter 16 Lessons from the Field: Harnessing Artificial Intelligence in Negotiation
- A Case Study in AI-Driven Negotiation
- Key Details of the Experiment
- The Results: Unpacking the Experiment's Findings
- Efficiency and Resolution
- Enhanced Preparation
- Behavioral Dynamics
- Challenges and Lessons from Integration
- Asymmetric Usage
- Learning Curve
- Employing AI as a Strategic Partner
- Standardization and Best Practices
- Ethical Considerations
- Machine-to-Machine Negotiation
- The Future of Negotiation in an AI-Driven World
- A New Paradigm for Negotiation
- Chapter 17 Revolutionizing Negotiation with Real-Time AI Feedback
- The Power of Real-Time Data Analysis
- Emotion and Sentiment Analysis: The Empathy Engine
- Tactical Assistance on the Fly
- Simulating Scenarios for Better Outcomes
- Balancing Technology and Human Intuition
- Overcoming Challenges in AI-Driven Negotiation
- The Future of Real-Time AI Feedback
- Chapter 18 Defining Authority Bias and Mitigating the Risk
- Origins of Authority Bias
- Modern Manifestations of Authority Bias
- How to Avoid Authority Bias
- Comparison to Anthropomorphism
- Beware of AI Solutions Searching for Problems
- Chapter 19 The Power of Prompts in Negotiation
- Prompts to Prepare for Negotiations
- Prompts for Building Relationships and Rapport
- Prompts for Negotiation Strategies
- Prompts for Negotiation Tactics
- Prompts for Negotiation Scripts
- Prompts for Risk Management
- Prompts for Scenario Planning
- Prompts for Advanced Techniques
- Prompts for Metrics and Analysis
- Prompts for AI and Negotiation
- Prompts for Training and Development
- Prompts for Sustainability in Negotiations
- Prompts to Close the Deal
- Prompts for Conflict Resolution
- Prompts for Continuous Improvement
- Prompts for Leveraging Tru$tCurrency
- Scenario-Specific Prompts
- Prompts for Innovation in Negotiation
- Prompts for Ethical Considerations
- Prompts for Adding Final Touches
- Chapter 20 The Role of Artificial Intelligence in Modern Negotiation Dynamics
- Efficiency: The New Paradigm
- The Power and Pitfalls of Information Asymmetry
- Challenges of AI-Driven Negotiation
- AI and SMARTnership: A Collaborative Approach
- Ethical and Regulatory Considerations
- The Future of Negotiation
- Implementing AI-Enhanced SMARTnership Strategies
- Measuring ROI: Quantifying the Impact of AI-Enhanced Strategies
- Financial Metrics
- Performance Metrics
- Relationship Value Metrics
- Change Management: Navigating the Transition to AI-Enhanced Negotiation
- Stakeholder Analysis and Engagement
- Implementation Roadmap
- Resistance Management
- Team Training: Building Competence in AI-Enhanced SMARTnership
- Core Competency Development
- Training Program Structure
- Certification Program
- Conclusion: The Starting Point Is You
- Acknowledgments
- About the Author
- Index
- EULA
INTRODUCTION
The Evolving World of Negotiation
I claimed in a recent article that negotiation as a science hasn't truly progressed since 1776, the year the Scottish philosopher Adam Smith published The Wealth of Nations.
Walking the Scottish Highlands, Smith envisioned how nations could trade collaboratively, laying the foundation for negotiation as a discipline.
Fast-forward to 1976, when Mr. Iwar Unt, founder of the organization I head today, published his first book in Sweden, or jump to 1981 and the world's best-selling negotiation book, Getting to Yes, by Roger Fisher and William Ury-negotiation had remained relatively unexplored as a professional science. Since then, hundreds of books have advocated collaboration over zero-sum tactics. However, the win-lose approach still dominates, leaving much value untapped.
Do we need more books on negotiation?
The short answer is no. The challenge isn't a lack of knowledge about effective negotiation but a failure to apply it. If more books equaled better negotiators, every industry would have mastered the science by now.
New negotiation books emerge monthly, promising fresh perspectives, yet the issue persists. Effective negotiation already has well-established principles-creating long-term value for both sides. What's missing isn't theory or tools but a change in mindset and practice.
You might find this message strange, coming from someone who has written 27 books on negotiation. But I believe the focus must shift from piling on techniques to understanding what negotiation is-and what it isn't. Successful negotiation isn't about clever tricks but about creating and distributing value, a process requiring consistency, context awareness, and a deep understanding of the people involved.
A Forgotten Potential in Negotiation
Negotiation is one of humanity's oldest tools for resolving conflict and creating opportunities. From bartering in ancient marketplaces to today's complex multinational deals, its essence remains unchanged: finding common ground. Yet, despite advances in technology and behavioral science, negotiators still fall into predictable traps, leaving significant value on the table. Why? Because traditional models focus on claiming value rather than creating it.
This book challenges these outdated notions. By integrating the SMARTnership framework, the revolutionary concept of NegoEconomics, and the transformative potential of AI, it lays the groundwork for moving negotiation from a transactional practice to a transformational one.
Capitalizing on Potential
A critical aspect of successful negotiation is identifying and capitalizing on untapped potential. Research shows that up to 42 percent of the potential value in negotiations remains unutilized. This gap is the basis of NegoEconomics (negotiation economics).
This "lost" value stems from the asymmetry in each party's costs and benefits for negotiation variables. Consider transportation costs. You know it costs your business $20,000, but you might be unaware of your counterpart's cost-say, $15,000. In traditional, zero-sum negotiation, this information remains hidden. However, in an interest-based SMARTnership approach, utilizing NegoEconomics, you and your counterpart would share these details, uncovering a $5,000 negotiable advantage. This is NegoEconomics in action.
Is Negotiation a Science or an Art?
We often hear terms like "the art of negotiation" or "the science of negotiation," but what do these actually mean? If negotiation were purely an art, perhaps some would be born with a talent for it, like painters or musicians. If it were purely a science, it would rely entirely on structured methods and practice. In reality, negotiation is both-a skillset blending intuition, experience, and practice.
Some naturally enjoy negotiating, but not due to an inherent talent; they appreciate the process and rewards. Yet enjoyment alone doesn't make one a skilled negotiator. To truly excel, we must study, refine, and continuously adapt our approach, just as with any evolving field.
Reflecting on my first book, published in 1998, I was struck by how much negotiation practices have changed. People negotiate differently today than they did 30 years ago. In fact, studies show that 20 percent of professional negotiators are not particularly skilled, often because they dislike negotiating. Ask yourself, "Do I enjoy negotiation?" If so, that's a solid start. If not, there's still room to develop and, potentially, to find enjoyment through mastery. That's where this book can help.
Introduction to a New Era: Negotiation in a World of Sharks-and AI
"Execution trumps talent."
-Robert Herjavec, Shark Tank
Millions tune in weekly to watch the sharks of Shark Tank negotiate high-stakes deals. Adapted globally from the original Japanese Dragons' Den, the show simplifies negotiation for entertainment while dealing with real stakes: millions of dollars and entrepreneurs' dreams.
While entertaining, Shark Tank reinforces a narrative that negotiation is a zero-sum game, where one party wins and the other loses. Hollywood often amplifies this perspective, portraying negotiation as a battlefield rather than a collaborative opportunity. This portrayal has led many professionals to view negotiation as inherently adversarial-a mindset that undermines the potential for creating mutual value.
The sharks are often called the best negotiators in the world. This book briefly examines that claim, looking at their methods and tactics. But it doesn't stop there. Beyond Shark Tank, this book explores successful negotiations in various domains, analyzing what we can learn from those who excel at creating value, fostering trust, and achieving mutually beneficial agreements.
Studying these examples highlights principles and practices that elevate negotiation from mere transactions to strategic collaborations.
Experience alone does not guarantee expertise in negotiation. Too often, individuals claim decades of experience without realizing they may have been repeating the same flawed approach year after year. Twenty-three years of negotiation does not equate to growth if those years are built on the repetition of ineffective strategies. True mastery comes not from the length of time spent negotiating but from the continuous refinement of skills, thoughtful reflection on outcomes, and the willingness to evolve methods based on proven principles and new insights. Without this, what appears to be 23 years of experience is, in reality, one year of poor negotiation repeated 23 times. This book challenges that mindset, providing the tools to break that cycle and achieve measurable progress.
While Shark Tank simplifies negotiation for TV, its lessons are invaluable. The show's format mirrors real challenges negotiators face, offering insights into creating value under pressure. However, it is equally important to unlearn the adversarial mindset and embrace a more collaborative approach-one that this book guides you through.
The New Negotiator at the Table: Artificial Intelligence
In the spring of 2022, a mid-sized manufacturing company faced a critical supplier negotiation that would determine its future. The traditional approach would have been to squeeze the supplier on price, potentially damaging a long-term relationship. Instead, they employed an AI-enhanced SMARTnership approach. The AI analyzed years of transaction data, numerous variables, existing contracts, market trends, and supply chain patterns, revealing opportunities for value creation that neither party had considered. The result? A deal that increased profits for both parties by 27 percent and strengthened their strategic partnership.
This is not a unique story. Across industries and cultures, AI and SMARTnership negotiation are transforming how we negotiate, not by replacing human negotiators, but by augmenting their capabilities in ways that align perfectly with the principles of SMARTnership negotiation.
The Evolution of Negotiation: From Zero-Sum to AI-Enhanced Value Creation
For centuries, negotiation has been viewed as a battlefield where one party's gain must come at another's expense. This mindset, deeply rooted in the traditional "win-lose" approach, has led to countless missed opportunities and destroyed relationships. Even after groundbreaking works like Getting to Yes were published in 1981, the fundamental approach to negotiation remained largely unchanged.
Consider these sobering statistics:
- 42 percent of the values in a negotiation are never capitalized.
- 33 percent of negotiations beneficial for both parties fail to reach an agreement.
- 35 percent more profit is achieved in high-trust negotiations compared to those with low trust.
- 84 percent of negotiators believe they are negotiating the wrong variables in a negotiation.
The SMARTnership approach was developed to address these challenges by emphasizing trust, transparency, and mutual gain. Now, with the advent of AI, we have the tools to implement these principles more effectively than ever before.
Understanding AI's Role in Modern Negotiation
AI is not just another...
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