Reading and Writing Public Documents
1st Edition
Published on 23. February 2001
VI, 304 pages
978-90-272-9947-5 (ISBN)
Description
Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks.
Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.
Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.
More details
Other editions
Additional editions
Daniel Janssen | Rob Neutelings
Reading and Writing Public Documents
Book
02/2001
John Benjamins Publishing Co
€72.08
Shipment within 10-15 days
Persons
Content
- Reading and Writing Public Documents
- Editorial page
- Title page
- LCC data
- Table of contents
- Chapter 1. Introduction
- Chapter 2. How research can lead to better government forms
- Chapter 3. Undercover research into text quality as a tool for communication management: The case of the Dutch tax department
- Chapter 4. Optimizing public information brochures: Formative evaluation in document design processes
- Chapter 5. Public documents in a multilingual context
- Chapter 6. Improving the quality of public documents. Or: Why training public writers often doesn't work
- Chapter 7. The lack of clarity in a sentence The style of official documents in Dutch
- Chapter 8. Convincing citizens: The role of argument quality
- Chapter 9. Collaborative writing for the government
- Chapter 10. Strategic revision of public documents: How policy writers revise documents in order to reach consensus
- Chapter 11. Trust but verify: Local suspensions of the cooperation principle in political communication
- Chapter 12. Reading to assess in professional life Reading styles of Dutch parliamentarians
- References
- About the authors
- Index
