Instant Rapport Building
The Psychology of Exceptional Customer Connections
1st Edition
Published on 1. September 2012
58 pages
978-1-61339-031-3 (ISBN)
Description
Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate customers to take immediate action help you? Starting today you can apply strategies that boost your customer's connection to you. Psychologist, trainer and author Dr. Larry Iverson will give you proven tactics for improving your communication and eliminating loyalty barriers between you and your customer. Know how to read nonverbal communication signals accurately. Understand the 2 drivers that stimulate loyalty. How to build rapport quickly so potential customers want to work with you. Know how to trigger a positive mindset rapidly. Learn the 7 Keys to creating a positive customer mindset about you and your products.
