Patient satisfaction Structures, Processes and Outcomes
Published on 15. February 2008
141 pages
978-1-84663-747-6 (ISBN)
Description
The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject.
More details
Content
- Cover
- CONTENTS
- EDITORIAL ADVISORY BOARD
- Editorial
- Gearing service quality into public and private hospitals in small islands
- Measuring the three process segments of a customer's service experience for an out-patient surgery center
- Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients
- The role of understanding customer expectations in aged care
- Patient claims and complaints data for improving patient safety
- Evaluating hospital service quality from a physician viewpoint
- The influence of service quality and patients' emotions on satisfaction
- The relative importance of service dimensions in a healthcare setting
- News and views
- Recent publications
