Emotional Intelligence in Action

On the Web Acknowledgments Introduction: Getting the Most from This Resource PART ONE Using Emotional Intelligence to Create Real Change CHAPTER 1 The Case for Emotional Intelligence CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix PART TWO Exploring Emotional Intelligence and Well-Being Skills 1 Self-Regard 2 Self-Actualization 3 Emotional Self-Awareness 4 Emotional Expression 5 Assertiveness 6 Independence 7 Interpersonal Relationships 8 Empathy 9 Social Responsibility 10Problem Solving 11 Reality Testing 12 Impulse Control 13 Flexibility 14 Stress Tolerance 15 Optimism 16 Happiness/Well-Being PART THREE Emotional Intelligence Exercises to Build Effective Skills 1 Self-Regard EXERCISE 1.1 Lighten Up with Self-Compassion EXERCISE 1.2 Of Thine Own Self Be Aware EXERCISE 1.3 Reconciliation EXERCISE 1.4 Toot Your Horn and Scratch Your Back 2 Self-Actualization EXERCISE 2.1 Leverage Your Time with a 2% Solution EXERCISE 2.2 The Scavenger Hunt EXERCISE 2.3 Becoming All That You Can Be EXERCISE 2.4 Applying Inspiration 3 Emotional Self-Awareness EXERCISE 3.1 Expanding Your Uncommon Awareness EXERCISE 3.2 Are You in Touch? EXERCISE 3.3 It Just Bubbles Up EXERCISE 3.4 Moving Toward, Moving Away 4 Emotional Expression EXERCISE 4.1 Expressing Resistance EXERCISE 4.2 Say It Nonverbally! EXERCISE 4.3 Tell a Story EXERCISE 4.4 Expressing Emotions in Social Media 5 Assertiveness EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team EXERCISE 5.2 Ramp It Up EXERCISE 5.3Dial It Back EXERCISE 5.4Getting Your Point Across 6 Independence EXERCISE 6.1 Virtual Decision Making EXERCISE 6.2 Cut the Apron Strings EXERCISE 6.3 Solitary Effort EXERCISE 6.4 Going Along with the Group--Or Not 7 Interpersonal Relationships EXERCISE 7.1 Investment in Friends EXERCISE 7.2 You've Got Good News EXERCISE 7.3 Making New Friends EXERCISE 7.4 Fun and Meaningful Relationships 8 Empathy EXERCISE 8.1 Recipe for Influence: Curiosity and Compassion EXERCISE 8.2 Connect Feeling with Meaning EXERCISE 8.3 Mixed Emotions EXERCISE 8.4 Do as the Empathic Do 9 Social Responsibility EXERCISE 9.1 Focus on Something Bigger Than Yourself EXERCISE 9.2 Reflect the Best EXERCISE 9.3 Who Do I Work for? EXERCISE 9.4 The Value of Volunteering 10 Problem Solving EXERCISE 10.1 When Problems Become Conflicts EXERCISE 10.2 Emotions Affect Decision Making EXERCISE 10.3 Using the MasterSolve Model for Teams EXERCISE 10.4 Win-Win Negotiating EXERCISE 10.5 Let's Cover Our Bases 11 Reality Testing EXERCISE 11.1 Political Savvy EXERCISE 11.2 Feel, Hear, See--Is It Reality? EXERCISE 11.3 Visit Their Reality EXERCISE 11.4 Using All Three of Your Minds 12 Impulse Control EXERCISE 12.1 Putting on the Brakes EXERCISE 12.2 To Impulse or Not to Impulse EXERCISE 12.3 The Urge to Splurge EXERCISE 12.4Hot Buttons 13 Flexibility EXERCISE 13.1 The Highly Flexible Team EXERCISE 13.2 No More Shutdowns EXERCISE 13.3 Yes, No, Maybe So EXERCISE 13.4 Flex Time 14 Stress Tolerance EXERCISE 14.1 The EZ Stress Buster EXERCISE 14.2 'Cause You've Got Personality EXERCISE 14.3 Water Off a Duck's Back EXERCISE 14.4 Deep Center Breathing 15 Optimism EXERCISE 15.1 Optimistic Self-Talk and Behavior EXERCISE 15.2 Be Solution-Focused EXERCISE 15.3 See a Positive Resolution EXERCISE 15.4 The Optimistic Explanation 16 Happiness/Well-Being EXERCISE 16.1 Beyond Personal Silos EXERCISE 16.2 Growing My Happiness EXERCISE 16.3 Pay It Forward with Gratitude EXERCISE 16.4 Attitude of Gratitude Resources References About the Authors Index