The Secret Language of Business

Acknowledgments.
Introduction.
The Purpose of This Book.
What to Expect from This Book.
How to Use This Book.
About the Author.
1 The Secret Language of Business.
The Study of Nonverbal Communication.
Chapter 1 Takeaways.
Chapter 1 Worksheet.
2 The Power of the Secret Language of Business.
Why Should You Care about Body Language?
Chapter 2 Takeaways.
Chapter 2 Worksheet.
3 Elements of Body Language.
Eyes.
Face.
Gestures.
Touch.
Posture.
Movement.
Appearance.
Voice
Chapter 3 Takeaways.
Chapter 3 Worksheet.
4 Context and Environment.
How Context and Environment Influence Body Language.
Same Body Language, Different Perceptions.
When Body Language and Context Are in Conflict.
Chapter 4 Takeaways.
Chapter 4 Worksheet.
5 Proxemics: The Secret Language of Business . . . UpClose.
What Is Proxemics?
The Relationship between Body Language and Proxemics.
How Big Is Your Bubble?
Different Environments, Different Distances.
Using Proxemics to Improve Your Communications.
Chapter 5 Takeaways.
Chapter 5 Worksheet.
6 What Does Your Body Language Say about You?
Status.
Dominance.
Submission.
Uncertainty.
Confidence.
Personal Identity.
Chapter 6 Takeaways.
Chapter 6 Worksheet.
7 Personal Interactions.
Appearance.
First Impressions.
Building Rapport.
Establishing Trust.
Reading Messages.
Sending Messages.
Deception.
Affection.
Anger.
Intimacy.
The Complex Formula for Succeeding in Getting Attention from theOpposite Sex.
Separation.
Chapter 7 Takeaways.
Chapter 7 Worksheet.
8 The Secret Language of Inf luence in Business.
The Business Environment.
Meetings.
Selling.
Hiring.
Peer to Peer.
Manager to Subordinate.
Chapter 8 Takeaways.
Chapter 8 Worksheet.
9 Secret Language of the Sexes.
The Differences between Men and Women.
Gender Differences in Sending.
Gender Differences in Receiving.
Navigating through the Differences.
Chapter 9 Takeaways.
Chapter 9 Worksheet.
10 Back Home with the Kids.
The Parental Role.
Newborns and Infants.
Toddlers and Preschoolers.
School-age.
Preteen.
Teen and Young Adult.
Adult Children.
Grandchildren.
Chapter 10 Takeaways.
Chapter 10 Worksheet.
11 Using The Secret Language of Business.
Body Language in the Real World.
Sending Powerful Nonverbal Messages in the Real World.
Receiving Nonverbal Messages in the Real World.
Observing Nonverbal Messages in the Real World.
Is It Influence or Manipulation?
Integrity and Intent.
Chapter 11 Takeaways.
Chapter 11 Worksheet.
12 Body Language and Other Cultures.
Global Similarities and Differences.
Common Cultural Misunderstandings.
The Influence of Culture and History.
Respect and Accommodation for Others.
Chapter 12 Takeaways.
Chapter 12 Worksheet 200
13 Practical Applications.
Academia.
Business.
Diplomacy.
Politics.
Everyday Life.
Chapter 13 Takeaways.
Chapter 13 Worksheet.
Bibliography.
The Body Language Home Study Course.
Need a Speaker for Your Company or Convention's NextMeeting?
Index.