
Expertise and Technology
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A considerable effort has been devoted to the domain of administrative and clerical work and has led to the establishment of an internationally based human-computer interaction (HCI) community at research and application levels. The HCI community, however, has paid more attention to static environments where the human operator is in complete control of the situation, rather than to dynamic environments where changes may occur independent of human intervention and actions.
This book's basic philosophy is the conviction that human operators remain the unchallenged experts even in the worst cases where their working conditions have been impoverished by senseless automation. They maintain this advantage due to their ability to learn and build up a high level of expertise -- a foundation of operational knowledge -- during their work. This expertise must be taken into account in the development of efficient human-machine systems, in the specification of training requirements, and in the identification of needs for specific computer support to human actions. Supporting this philosophy, this volume
*deals with the main features of cognition in dynamic environments, combining issues coming from empirical approaches of human cognition and cognitive simulation,
*addresses the question of the development of competence and expertise, and
*proposes ways to take up the main challenge in this domain -- the design of an actual cooperation between human experts and computers of the next century.
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