
Essential Operations Management
Description
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This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.
New to this Edition:
- New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts
- Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber
- Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations
More details
Other editions
Additional editions

Persons
Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.
Content
1 Managing Operations
2 Operations Strategy
PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS
3 Designing Services and Products
4 Delivering Services
5 Making Products
6 Location and Layout
PART THREE: MANAGING OPERATIONS
7 Managing Capacity
8 Scheduling and Executing Operations
9 Managing Inventory
10 Managing Quality
11 Managing the Supply Chain
PART FOUR: IMPROVING OPERATIONS
12 Improving operations.
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
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