
An Introduction to Clinical Governance and Patient Safety
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Content
- 1: Elizabeth Haxby and Sarah Hammond: Clinical governance and patient safety - an overview
- Section 1 - Risk Management
- 2: Suzette Woodward: Risk awareness
- 3: Elizabeth Haxby and Richard Hartopp: Risk identification
- 4: Alison Lovatt and Mel Johnson: Risk assessment
- 5: Mary Lane: Risk control
- 6: Elizabeth Haxby: Risk assurance
- 7: Ruth Symons: Complaints and claims
- 8: Gaynor Pickavance: Risk management standards
- Section 2 - Clinical Effectiveness
- 9: Henry McQuay: Evidence-based medicine
- 10: Peter Littlejohns: NICE and NSFs
- 11: Gillian Leng and Chris Connell: Clinical guidelines
- 12: David Hunter: Clinical audit
- 13: Paul Farquhar-Smith: Research governance
- 14: Carole Longson and Mirella Marlow: New interventional procedures
- 15: Helen Goodman: Integrated care pathways
- Section 3 - Strategic Effectiveness
- 16: Paul Williams: The Trust board
- 17: Gareth Goodier: Trust strategy and strategic planning
- 18: Heather Shearer: Capacity efficiency and targets
- 19: David James: Service provision
- 20: Tina Ferguson: Policies and procedures
- 21: Heather Shearer: Quality improvement
- 22: Richard Connett: Performance management
- Section 4 - Resource Effectiveness
- 23: Carole Johnson: Recruitment and retention
- 24: Sara Lightowlers and Andrew Rochford: Improving working lives
- 25: Judith Hulf and Kirstyn Shaw: Revalidation
- 26: Jerry Mitchell: Managing poor performance
- 27: Maria Cabrelli: Facilities - the hidden hospital
- 28: Stephen Squire: Equipment management
- Section 5 - Learning Effectiveness
- 29: Les Gemmell: Induction
- 30: Lesley Bromley: Training
- 31: Siân Jaggar: Continuing professional development
- 32: Hazel Adams: Competence
- 33: David Greaves and Peta Jane Eastland: Knowledge management
- 34: Simon Finney: Clinical information systems
- Section 6 - Patient Experience
- 35: Rachel Matthews: Patient and public involvement
- 36: Eve Cartwright: Patient advice and liaison
- 37: Jilla Bond: Patient consultation
- 38: Alison Wright: Patient feedback
- 39: Ruth Robertson: Patient choice
- 40: Claire Reid: Patient information
- 41: Deborah Trenchard: The expert patient
- Section 7 - Communication Effectiveness
- 42: Murray Anderson-Wallace: Communicating with the public
- 43: Nick Hunt: Communicating with commissioners
- 44: Angela Walsh: Clinical networks
- 45: Nick Coleman: Board communication
- 46: Robert Craig: Staff communication
- 47: Elizabeth Haxby: Communicating with patients
- Section 8 - Fundamental Principles
- 48: Edwin Borman: Accountability, safety and professionalism
- 49: Guy Hirst and Allan Goldman: Team working
- 50: Nelson Phillips: Leadership
- 51: Kieran Sweeney and Michael Williams: Complex systems and resilience
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