The Business Value of IT
Managing Risks, Optimizing Performance and Measuring Results
Published on 17. March 2008
296 pages
978-1-040-17907-9 (ISBN)
Description
In orderto maximizeIT resources andjustify IT expenditures, CIO's and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:
What does IT contribute to the business?
Why should we care about IT governance?
How can we best measure IT performance?
How do we mitigate the risks associated with change?
Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT's value, and potentially find extra value you didn't know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required todiscover the processes necessary to: prioritize yourorganization's IT activities. identify alternative measurement frameworks, andevaluate the best approaches to outsourcing.
Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.
What does IT contribute to the business?
Why should we care about IT governance?
How can we best measure IT performance?
How do we mitigate the risks associated with change?
Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT's value, and potentially find extra value you didn't know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required todiscover the processes necessary to: prioritize yourorganization's IT activities. identify alternative measurement frameworks, andevaluate the best approaches to outsourcing.
Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.
Reviews / Votes
An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.-Mike Antico, CTO, Wolters Kluwer, New York, USA
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
File size
2,39 MB
ISBN-13
978-1-040-17907-9 (9781040179079)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Michael D. S. Harris | David Herron | Stasia Iwanicki
The Business Value of IT
Managing Risks, Optimizing Performance and Measuring Results
Book
03/2008
1st Edition
Auerbach
€121.60
Shipment within 15-20 days
Persons
Michael D. S. Harris, David Herron, Stasia Iwanicki
Content
What Does IT Contribute to the Business? What Should the Business Expect from IT? How Do I Measure the Value of IT? How Much IT Is Enough? Am I Paying Too Much for IT? Why Should We Care About IT Governance? Who Governs IT? What Models Should IT Use? What Tools Should IT Use? Are we Outsourcing Effectively? Why Should We Measure IT Performance? How Do I Measure IT Performance? Is IT Operating Effectively? Where Are We in Relation to Industry Peers? How Can We Do IT Better? How Should We Change? How Can We Manage IT Changes? How Should IT Manage Risk? How Should IT Manage Its People? What Should IT Expect From the Business? Index.
