
The Reference Interview Today
Description
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Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question.
Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service.
Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..
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Content
Preface
Acknowledgments
Abbreviations
Chapter 1 Prologue: Is the Reference Interview Dead?
Chapter 2 A Literature Review of the Reference Interview
Part One Three Bibliographic Sources Consulted
Part Two A Literature Review of the Reference Interview Under Three Types
Chapter 3 Scenario 1 Virtual Reference: Less is More
Chapter 4 Scenario 2 A Phone Interview: Save the Time of the Reader
Chapter 5 Scenario 3 At the Reference Desk: Harry Potter and the Secrets of Hogwarts
Chapter 6 Scenario 4 Virtual in Vegas
Chapter 7 Scenario 5 An Unlikely Answer: Under a Window of Stained Glass
Chapter 8 Scenario 6 Earthquake Reference
Chapter 9 Scenario 7 Helping Publish Not Perish
Chapter 10 Scenario 8 My So-called Second Life
Chapter 11 Scenario 9 Reviving the Reference Interview: From Desk to Chat to Phone
Chapter 12 Scenario 10 A Reference Interview in 2025
Chapter 13 Scenario 11 Hybrid Reference: Blending the Reference Interview and Information Literacy
Chapter 14 Scenario 12 A Surprise at Rosey's Beauty Salon: Towards Ethos, Values, and Codes of Ethics
Chapter 15 Scenario 13 The Reference Interview Thrives
Chapter 16 A Conceptual Model for Online Chat Reference Answer Accuracy
Bibliography
Index
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