
Product Manager's Desk Reference 2E
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Content
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- List of Illustrations
- List of Templates
- Foreword Practice What You Preach: A Case Study on Steven Haines . Bob Caporale
- Preface
- Introduction The Accidental Profession
- MODULE 1 FOUNDATIONS OF PRODUCT MANAGEMENT
- Introduction to Module 1
- Chapter 1 What Is Product Management?
- Question 1: What Is a Product?
- Product Lines
- Product Portfolios
- Solutions, Bundles, and Systems
- Product Elements and Modules
- Platforms
- Question 2: What Is Management?
- What Is a Product Manager?
- What Does a Product Manager Really Do?
- Question 3: What Is Product Management?
- Question 4: How Does Product Management Transform a Business?
- Discovery and Innovation
- New Product Planning Phases
- New Product Introduction Phases (Execution)
- Post-Launch Product Management
- Product Management: A Holistic Activity
- Summary: Why Product Management Matters
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 2 The Product Master Plan
- The Purpose of a Master Plan
- Plans Change
- The Format of the Product Master Plan
- The Value of a Product Master Plan
- An Insurance Policy for Consistent Communication
- The Basic Construction of the Product Master Plan
- Product and Product Line Business Documents
- Cross-Functional Product Team and Other Organizational Information
- Product Performance and Other Business Information
- Market Data
- Resources and Tools
- A Personal Library
- A Product Management Library
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 3 Leadership: Creating Influence
- You Are Always on Stage
- Stay Calm, Even when Your Hair's on Fire
- Transformation
- The Most Important Values
- Leadership Behaviors and Mindset
- Additional Skills and Subject Matter Expertise
- Experiential Development
- How Do You Improve Your Skills and Experiences?
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 4 Cross-Functional Product Teams: Getting Things Done
- Cross-Functional Team Definitions
- Definition: A Culture of Discipline
- Team Membership
- Teaming Is Not Always Easy
- Curing the Dysfunctional Team
- Building Blocks of a Cross-Functional Product Team
- Team Membership
- Multicultural Product Team Issues
- Product Team Responsibilities
- Cross-Functional Product Team Membership
- Clarifying Roles and Responsibilities
- The Functional Support Plan
- Team Membership Across the Life Cycle
- Cross-Functional Teams in the Global Arena
- Cross-Functional Team Leadership
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 5 Problem Solving and Decision Making: What's Next?
- The Importance of Decision Making
- Decision Making and Problem Solving
- Saving Grace: A Case Study about Decision Making
- Decision-Making Techniques
- Combining Options
- The Morphologic Box
- The Decision Matrix
- The Decision Tree
- Analysis Paralysis and Rational Ignorance
- Gut-Feel Decision Making
- Business Intelligence
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 6 Finance for the Product Manager: Keeping Score
- The Language of Business
- The Basic Financial Statements
- The Income Statement
- The Balance Sheet
- Cash Flow
- Demystifying Discounted Cash Flow
- Financial Planning for Product Managers
- Creating Business Cases for Product Investments
- Assembling Forecasts
- Testing Planning Assumptions Using Sensitivity Analysis
- Deriving Product Cost Models
- Establishing Pricing Models
- Preparing Product Budgets
- Managing the Business
- Making Sure the Product Is Achieving Its Financial Goals
- Financial Ratios
- Last Words on Ratios
- Maturity Assessment: Placing the Product on the Life Cycle Curve
- Using Scorecards
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- MODULE 2 BUILDING INSIGHTS AND DRIVING STRATEGIES BY MAKING THE MARKET YOUR PRIMARY FOCUS
- Introduction to Module 2
- Why Insights Matter
- Chapter 7 The Playing Field and the Players: Analyzing the Industry and Competition
- Becoming the Expert
- What Is an Industry?
- Industry Classifications
- Putting Industry Evolution into Perspective
- Carrying out Industry Research
- Securing Additional Data
- Processing the Signals
- Competitive Environment
- Competitive Positioning
- Gaining an Edge: Performance Counts
- Competitive Intelligence in Your Company
- Competitive Intelligence in Your World
- Ethics in Competitive Intelligence
- With Whom Do You Compete?
- Competitor SWOT
- How Do They Do What They Do?
- The Final Analysis
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 8 Finding Markets to Conquer by Understanding Customer Needs and Market Segments
- The Common Denominator in Segmentation: Customer Needs
- How Markets Are Segmented
- Market Segmentation and the Marketing Mix
- Describing the Target Market
- They Don't Know What They Don't Know
- Planning and Carrying out Customer Visits
- The Voice of the Customer
- Using Personas (Or Customer Characterizations) as a Way to Capture Needs
- Your Research Strategy
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 9 Preparing to Set Your Mileposts: Forecasting for the Product Manager
- Forecasting Basics
- Forecasting Is a Cross-Functional Exercise
- Validating Market and Demand Potential
- Forecasts Are Built on Beliefs about the Future
- Validating Assumptions and Applying Customer Preferences
- How Much Can We Really Make? Deriving Market Share Estimates
- Case Study: Forecasting
- Sales Forecasting
- Making the Sales Forecast Useful
- Demand Planning
- Concluding the Case
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 10 Strategic Product Planning: The Inflection Point
- Strategy Is a Dynamic Continuum
- Using a Generic Strategy
- Strategizing Is Like Solving a Puzzle
- The Waterfall Effect
- Dynamic Strategy for the Product Manager
- Strategy in Your World
- The Product as a Business: A Strategic Planning Model
- An Overview of the Model
- The Model in Detail
- Step A. Baseline the Business of the Product
- Organizing the Data
- External Data: Industry and Competition
- Customer Activity
- Organizational Capabilities and Financial Health
- Capturing Product Performance Data
- Synthesizing Data and Creating Useful Information
- Prepare to Tell a Story about the Product
- The State-of-the-Business Product Strategy Review
- Step B: Recast the Vision for the Product
- Step C: Identify Strategic Options
- A Note on Product Roadmaps
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- MODULE 3 THE START OF THE PRODUCT'S JOURNEY: THE NEW PRODUCT DEVELOPMENT PROCESS
- Introduction to Module 3
- Limits and Benefits of Processes
- A Generic Phase Gate Model
- Processes Are Linear, Markets Are Not
- Importance of the Right Pace for New Product Planning
- Faster is Not Always Better, But It Can't Hurt
- The Value of Flawless Execution
- Organization of the Chapters in This Module
- Chapter 11 Making a Molehill Out of a Mountain: The Concept Phase
- The Basic Process
- Ideation: What's the Big Idea?
- Experimentation and Discovery
- Categorization of Product "Projects"
- Sorting out Opportunities
- Looking Down the Product Pipeline
- Product Enhancements as a Grouped Opportunity
- "So What?": The Value Proposition for the Opportunity
- Clarifying Your Identity with a Positioning Statement
- Positioning Means Making a Difference
- Narrowing the Field: Choosing Among Opportunities
- Managing Rejected Opportunities
- Securing Approval to Move to the Next Phase: The Concept Review
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 12 Is There Really a Business Here? Assessing Feasibility
- Using Functional Support Plans to Clarify Roles, Responsibilities, and Deliverables
- The Marketing Functional Support Plan (The Marketing Plan for the Product)
- Product Development/IT/Systems Functional Support Plan
- Finance Functional Support Plan
- Customer Service Functional Support Plan
- Sales Functional Support Plan
- Operations Functional Support Plan
- Supply Chain Functional Support Plan
- Legal/Regulatory/Compliance Functional Support Plan
- Manufacturing Functional Support Plan
- International (or Global) Functional Support Plan
- Resource Planning and Summarization
- Document Evolution During Feasibility
- Planning to Monitor the Future Performance of The Product
- The Power of the Prototype
- The Decision Matrix for the Feasibility Phase
- Phase Review: Feasibility
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 13 Appearances Are Everything: Defining and Designing the Product
- Product Definition Documents
- The PRD Outline and Template
- Managing Requirements
- Eliciting Requirements
- Defining Requirements
- Organizing Documents
- Managing Requirements from Beginning to End
- Prioritizing Requirements
- Inspections and Peer Reviews
- Requirements Management and the Product Life Cycle
- The Evolving Product Design
- Linking the Product Definition to "Building" the Product
- Make Versus Buy
- Carrying out a Make Versus Buy Analysis: An Example
- The Countdown Starts Now: Launch Planning
- Counting Back: How to Meet the Launch Goal
- Other Parameters for Successful Launch Planning
- Setting the Conditions to Recognize Future Life Cycle States
- The Exit Plan
- The Product Definition Phase Review
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 14 Justifying Product Investments: The Business Case
- The Purpose of the Business Case
- Characteristics of Good Business Cases
- Activities and Sequencing
- Orchestration of the Case
- Business Case Structure
- Cover Page
- Executive Summary
- Framing
- Business Need and/or Strategic Fit
- Market Assessment
- Product Description
- Project Proposal
- Assumptions, Forecasts, and Financials
- Operations and Implementation
- Risk Analysis and Contingency Plans
- Recommendation
- Appendices
- Kick Start the Business Case
- Case Study: Creating a Business Case
- The Sample Business Case
- Concluding Comments
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 15 Synchronizing the Gears: The Marketing Plan for the Product
- The Marketing Plan for the Product Is a Functional Support Plan
- Getting Organized
- Marketing Plans Always Begin with Strategy
- Building a Historical Marketing Profile
- Historical Inbound Programs
- Competitor Research
- Field Research Data
- Market Segmentation and/or Customer Research
- Industry Research Reports
- Checking for Inbound Data Sufficiency
- Historical Outbound Programs
- Advertising, Promotion, and Customer Education Program Information
- Sales Information
- Marketing and Selling Collateral
- Using the Historical Profile
- Putting the Marketing Mix in Perspective
- Outline for the Marketing Plan
- Setting the Team Up with a Realistic Marketing Plan
- Essential Sections of the Marketing Plan
- Executive Summary
- Strategic Context for the Marketing Plan
- The Market Environment for the Product
- The Marketing Mix: Strategies and Tactics
- Product
- Value-Oriented Pricing
- Advertising, Promotion, and Customer Education
- Place: Sales and Distribution Channels
- Marketing Alliances
- International Marketing Activities
- Product Launches Being Planned or Being Carried Out
- Sales Support and Training Programs
- Customer Service Training
- Additional Research Programs Needed
- Cross-Functional Deliverables and Dependencies
- Integrated Budgets
- Measurements and Metrics
- Risks
- Appendices and Supporting Material
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 16 Execution and Oversight During Product Development
- The Product Manager's Role During the Development Phase
- The Product Manager as Facilitator, Partner, and Orchestrator
- Truth Mixed with Compassion
- Product Managers Must Understand Execution and Mitigate Conflicts
- Surfacing Conflicts and Realities with "How" Questions
- Rapid Product Development
- Progress Tracking
- Frequent Status Updates Are Essential
- Managing Project Plans Helps Manage Risk
- Additional Project Management Tools
- Progress Validation Is Essential
- Product Testing
- The Beta Test
- Product Documentation
- Managing Scope and Budget Creep
- Managing Change: Trade-Offs and Prioritization Decisions
- The Development Phase Review and Checklist
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 17 Introducing the Product and Orchestrating the Launch
- Launch Benchmarking Outcomes
- The Product Launch Phase Workflow
- Executive Champions Need to Lead Important Product Launches
- Confirm the Market Window
- Synchronize Your Documentation (The Business Case, Marketing Plan, and Launch Plan)
- Review Market and Beta Tests-or Conduct Them If Necessary
- Product Availability Ratings
- Provide Adequate Sales Training
- Sales Goals and Compensation
- Ensure Readiness of Marketing Collateral, Website, and Integrated Promotional Programs
- Arrange Coverage by Industry or Market Analysts
- Make Sure Distribution Channels Are Able to Sell and Deliver the Product
- Ensure Readiness of Operational Systems
- Preparing for the Internal Launch
- Launch Metrics Must Be Assembled and Ready to Track
- Risk Management
- Be Willing to Recommend Go or No-Go for Launch
- The Announcement
- The Launch Checklist
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- MODULE 4 CONTINUING THE JOURNEY: POST-LAUNCH PRODUCT MANAGEMENT
- Introduction to Module 4
- Chapter 18 Auditing Results After the Launch
- Afterward
- Using an Impartial Auditor
- Market Window Compliance
- Executive Sponsorship
- Business Case Synchronization
- Adequacy and Timing of Collateral
- Adequacy of Sales Training
- Reviewing Operational Readiness
- Conformance to Launch Metrics
- Make Sure to Capture Lessons Learned
- Win-Loss Audits
- Internal Win-Loss Auditing
- External Win-Loss Auditing
- Assembling a Report
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 19 Post-Launch Strategic Performance Analysis
- Running the Business
- The Importance of Measuring Performance
- The Product Business Strategy Model
- Collection of Data
- Sources and Types of Data
- Market Data
- Financial Data
- Sales, Service, and Operations Data
- Observational Data
- Evaluate the Data: What's Happening Now with the Product?
- Identify the In-Market Life Cycle State of the Product
- Answer the Question: "What's Happening Now with the Product?"
- Leading the Cross-Functional Product Team
- Product Team Meetings
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 20 Post-Launch Strategic Mix Management
- Steering the Product Using an Actionable, Integrated Roadmap
- Deriving Value-Based Pricing
- Strategic Context
- Value Orientation
- Creating Programs to Advertise, Promote, and Educate Customers
- Fundamental Advertising, Promotion, and Educational Programs
- Understand What Your Company Is Currently Promoting
- Action Plans to Promote Your Own Product and Educate Your Customers
- Improving Customer Access by Selecting the Best Path to Your Chosen Customer
- Deciding on the Best Path to Take and Creating an Action Plan
- Integrating Other Aspects of the Strategic Mix for the Product's Business
- Creating Unforgettable Customer or User Experiences
- Protecting the Brand
- Garnering Customer Loyalty
- Operating Efficiently
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 21 Life Cycle Product Portfolio Management
- Dispelling Some Myths about Product Portfolio Management
- What Is Life Cycle Product Portfolio Management?
- A Portfolio Reference Model
- The Ideal Work Structure for Product Portfolio Management
- The Cross-Functional Product Review Board
- A Life Cycle Product Portfolio Model
- Methodology
- Considering Existing Products
- Product Projects in New Product Introduction
- Products Being Planned
- Create Your Own Product Portfolio Model
- Portfolio Decision Making
- Availability of Data Is Critical
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- Chapter 22 Enough's Enough! Discontinuing the Product
- Barriers to Discontinuation
- The Discontinuation Decision
- Product Discontinuation Documentation
- The Cross-Functional Team
- Other Types of "Discontinuation"
- The Discontinuation Notice
- Summary
- Raising Your Product Management Experience Quotient (PMEQ)
- MODULE 5 PROFESSIONALIZING PRODUCT MANAGEMENT
- Introduction to Module 5
- Chapter 23 Charting Your Career
- It's Up to You
- A Career Strategy
- Where Are You Now?
- Assessing Knowledge, Skills, and Experiences
- Career Action Planning
- Your Applied Learning Project
- Summary
- Chapter 24 Organizing for and Managing Product Management
- Getting Organized
- Leading Product Management
- Transforming the Organization
- Chartering and Supporting Cross-Functional Product Teams
- Empowerment
- Acting as the Product Portfolio Review Council and Directing Product Investments
- Assigning an Owner for All Product Management Processes and Documents
- Providing Data for Product Managers
- Creating a Repository of Templates and Tools
- Resolving Problems as Escalated by the Product Teams
- Staffing Strategies for Product Managers
- Ensuring Ongoing Professional Development of Product Managers
- Support the Building of a Product Management Community
- Establishing an Environment for Creating and Sustaining Customer Partnerships
- Investing in Market Research to Support the Product Teams
- Coaching Product Managers
- At the Heart of Business: Product Management Matters
- MODULE 6 THE PRODUCT MANAGER'S TOOLBOX
- Customer Visit Plan Template
- Functional Support Plan Template
- Opportunity Statement Template
- Product Positioning Statement Template
- Competitive Analysis Dossier
- Business Case Template
- Product Strategy Template
- Product Marketing Plan Template
- Product Launch Template
- Product Discontinuation Outline
- Product Master Plan Outline
- Product Requirements Document Guideline and Template
- Glossary
- References and Resources
- Index
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Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
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Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.